Original source · versioned page text
Level of Service Catalogue 2019-20
Very large file: it may take a few minutes
The original of this document is very large (11.8 MB). Opening the original or downloading it may take a few minutes. Please be patient and don't click again. The page text is quick to read. If you are on mobile data, it is best to wait until you are on Wi-Fi.
Text sections have not been matched to the original PDF pages. Use the original document to check page numbers.
ACTIVITY SERVICE LEVEL TARGET
Development Searches
[Undertake searches of Council records to provide information and specialist advice to prospective purchasers of
property]
Reactive work Full planning & development certificate 30 business days
Limited planning & development 5 business days
certificate
Standard planning & development 10 business days
certificate
Standard property search (includes 10 business days
rates & development info)
Flood search certificate (simple search) 10 business days
Advanced flood search certificate - on Varies depending on level of work
application required
Written Advice 10 business days
SERVICE DELIVERY MODEL
The service is undertaken in house, with specialist advice provided by external consultants in regard to traffic,
acoustic and urban design from time to time as required.
An external solicitor is also engaged for planning appeals and specialist planning legal advice.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
% applications processed within statutory timeframes 85% TBA
(FY2016/17)
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Town planning Satisfaction Noosa community satisfaction Community satisfaction mean
mean rating score compared performance rating from the LGAQ
to the State mean rating score Community Satisfaction Tracking
(out of an optimum score of Survey for Provincial areas for:
5).
Theme: Managing the Shire
Function: Town Planning
NSC mean State mean
rating (2019) rating (2017)
3.63 3.40
Page 42
See the original
The page text is free to read. Viewing or downloading an original file needs an account.
Log in to see the originalLog in to download the original file
Very large file: the download may take a few minutes. If you are on mobile data, it is best to wait until you are on Wi-Fi.
Searchable page text hides email addresses. Original files are unchanged and may show email addresses.