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Level of Service Catalogue 2019-20
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Service Listing 3 of 3
Service Output DEVELOPMENT SERVICES
Provision of development information, assessment & compliance
services.
Service Activity Plumbing Services
The activities include provision of information, advice and assessment of
applications for compliance assessable plumbing work, undertaking
audits of notifiable plumbing works, on site-treatment plants and backflow
prevention devices as well as maintaining records and undertaking
searches to provide information relating to property specific plumbing
information for Council, State and Federal Agencies.
Responsible Area Department Branch
Environment & Sustainable Building and Plumbing Services
Development
Cost Centres Management Building & 1620
Plumbing Services 1609
Key Statistics FY2016/17: YTD 2017/18 2016/17
# Applications 411 503 463
# Approvals 411 503 463
# Applications (non-sewered) 131 157 206
# Application site Inspections 1,792 2,009 3,262
# Compliance/complaint inspections 37 43 294
# QBCC site compliance inspections 2 4 155
# Form 4 Notifiable Works audits 258 145 233
# Waste water facilities service reports 5,407 5,410 7.670
# Registered backflow devices 4,425 4,200 6,045
# Plumbing searches 604 754 1,147
Legislative responsibility to Plumbing & Drainage Act 2018
provide this service Plumbing & Drainage Regulation 2019
2016 National Construction Code Volume 3.(plumbing)
Queensland Plumbing and Waste Water Code
AS/NZS 1547:2000 - On-site wastewater management.
Water and Safety Reliability Act 2008
Note: Legislative changes are due to be implemented in June 2019 which will
reduce statutory timelines for compliance assessment from 20 days to 10 days.
ACTIVITY SERVICE LEVEL TARGET
Plumbing assessment & compliance
[Activities include providing advice, assessment and decision making relating to Compliance Assessable Plumbing
work and reporting]
Scheduled work Compliance reporting and inspections 20 business days
(plumbing) for QBCC1
2Audits of notifiable plumbing works Systematic inspection programme -
(Form 4) – statutory requirement to 10 business days (or as agreed with
audit 5% of these minor works. owner = letter drop system)
Audits of on-site sewerage treatment Systematic inspection programme -
plants (waste water) 10 business days (or as agreed with
owner = letter drop system)
Page 46
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