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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Audits backflow prevention devices 5 days or as specified by audit
programme notice.
Approval connection reporting to Monthly
Unitywater (Distribution Retailer)
Reactive work Pre-application advice (pre-start No defined service level – generally
meeting) within 2 business days.
Compliance Assessable – applications 2 business days (Fast track
for domestic plumbing work with agreement)
sewerage connection
Compliance Assessable – applications 10 business days (statutory)
for domestic plumbing work with on-site
treatment facility
Compliance Assessable – applications 10 business days (statutory)
for commercial applications
Backflow prevention devices Minimum 12 monthly intervals.
(registration & testing – issue of notice)
Waste Water Facilities 10 business days
(registration and testing)
Building and Development Dispute 20 days
Resolution Committee (Tribunal)
Issuing approval on behalf of Unitywater Monthly
for extension of sewer connections
Reactive work Enquiries 5 business days
Compliance issues 20 business days
Plumbing searches
[Undertake searches of Council records and provide information to property owners, authorised tradespersons, and
prospective purchasers of property]
Reactive work Backflow prevention device record 10 business days
search
Plumbing records search (domestic , 10 business days
commercial, industrial)
Advanced plumbing records search 10 business days
(domestic, commercial, industrial)
Plumbing plan retrieval (domestic, 10 business days
commercial, industrial)
Plumbing compliance certificate 10 business days
SERVICE DELIVERY MODEL
Service is delivered internally as a statutory requirement of local government.
Page 47
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