Level of Service Catalogue 2019-20

                                ACTIVITY                                            SERVICE LEVEL TARGET
Disaster Co-ordination
[Activities include establishment of co-ordination room, resourcing and roster management, provision of information
to the community etc.]
Reactive work                         District Disaster Management Group Meetings        As determined by DDMG
                                      Local Disaster Management Group Meetings           As determined by LDMG
                                      Disaster Co-ordination Centre operations           As required
                                      Field Coordination Centre operations               As required
                                      Communications                                     As required

Disaster Response
[Activities include providing equipment and resources to respond to issues related to community assets to ensure
community safety and protection of property]
Reactive work                       Field resources responding to issues related to       As required
                                    community assets (road flooding; trees down, block
                                    drains; support for fire management etc.)

Disaster Recovery
[Activities may include convening the Disaster Recovery Group, conducting needs analysis, operational and action
planning, capturing details of Council asset damage and estimates of costs, dealing with public health and bulk
waste disposal requirements, submitting a claim for financial assistance from other levels of government etc.]

Reactive work                       Convene Disaster Recovery Group                         As required
                                    Co-ordinate / implement actions for recovery            As required
                                    Capture details of asset damage, estimated costs to     As required
                                    rectify
                                    NDRRA application for funding                           As required
                                    NDRRA acquittal                                         As required



SERVICE DELIVERY MODEL
This is an internally managed and delivered service with close liaison with multiple agencies.




KEY SERVICE METRICS
Measure1                                                  Metric               Benchmark Comparison
Annual assessment of the Local Disaster Management        TBA                  All Qld LGAs
Plan against the Emergency Management Assurance
Framework.

Score = or > Well Placed (6-8 stars)
Capacity to respond to disaster events is maintained      TBA                  Cat. 3 Qld local governments
so that Residual Risks identified in Local Disaster
Management Plan do not increase.

Events exceeding capacity are limited to those
identified in the Plan (Page 46).




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