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Level of Service Catalogue 2019-20
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SERVICE DELIVERY MODEL
Service provided internally through permanent staff resources.
Services of external consultants, software providers and banking institutions engaged to support the delivery of
activities.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Financial sustainability ratios: 2017/18 Target Target based on statutory targets.
- Operating surplus 13.5% 0%-10%
- Net financial liabilities (12.6%) < 60%
- Asset sustainability (not audited) 130.8% >90%
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Financial Services Satisfaction Noosa community Community satisfaction mean
satisfaction mean rating performance rating from the LGAQ
score compared to the State Community Satisfaction Tracking
mean rating score. Survey for Provincial areas for:
NSC mean State mean Theme: Managing the Shire
rating (2019) rating (2017) Function: Financial Management
3.77 3.25
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