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Level of Service Catalogue 2019-20
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Service Listing 2 of 2
Service Output FINANCIAL & REVENUE SERVICES
Provision of services to collect revenue and provide property information
to prospective purchasers.
Service Activity Revenue Services
The activities include management of property data, provision of general
property search information, billing for rates & charges, debt recovery,
pensioner discounts, and State levies collection, together with account
billing and receipting to financials for agencies and remote sites.
Responsible Area Department Branch
Corporate Services Financial Services
Revenue Services
Cost Centres Revenue 1309
Accounts Receivable 1310
Key Statistics # Rateable Properties 30,500 (approx.)
# Rate notices issued 31,940 (approx. includes other than
general rates & charges)
Legislative responsibility to Local Government Act 2009
provide this service
ACTIVITY SERVICE LEVEL TARGET
Property records management
[Activities include property data management, property search co-ordination, rating and billing activities]
Scheduled work Load & reconcile new and amended Fortnightly
property valuations (received from
State)
Load & reconcile revaluations Annually (or when provided by State)
Reactive work Property record creation (new plans) 5 business days
and associated administrative actions
Change of ownership (including 1 business day
associated administrative actions)
Property Rates & Charges
[Activities include modelling & analysis of information for budget development, managing pensioner concessions,
issue of rates notices, adjustments and handling customer enquiries/complaints]
Scheduled work Budget modelling/analysis for rating Annual
Billing Six monthly
Pensioner concession verifications Six monthly
(Centrelink)
Pensioner State rebate notifications 4 returns per annum (2 at billing and
2 for adjustments)
State Emergency Service levy 5 returns per annum
Issue of Reminder notices Six monthly
Page 62
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