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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Local Laws
[Includes the coordination of the process for reviewing, making and amending local laws, maintaining the Local
Laws Register and Database]
Scheduled Work Establish and maintain local laws As required
register and database.
Assist with the review process and As Required
Reactive Work amendment of Council’s local laws.
Update local laws register and
database.
SERVICE DELIVERY MODEL
Services are managed internally with support from various external stakeholders.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Compliance with statutory timeframes for various TBD Queensland Department of Local
governance requirements Government comparative data not
available.
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Good Governance for Satisfaction Noosa community satisfaction Community satisfaction mean
the Organisation mean rating score compared performance rating from the LGAQ
to the State mean rating score Community Satisfaction
(out of optimum rating of 5). Tracking Survey for Provincial areas
for:
Theme: Customer
Service/Communication
Function: Customer Service
NCS mean State mean
Rating (2019) rating (2017)
4.05 3.69
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