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Level of Service Catalogue 2019-20
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Service Listing 1 of 1
Service Output HOLIDAY PARKS
Provision and operation of holiday parks including caravan parks and
campgrounds
Service Activity Holiday Parks Contract Management & Administration
The activities include advertising for public tenders, tender evaluation &
award, contract management & administration, asset management and
dealing with customer complaints.
Responsible Area Department Branch
Corporate Services Property
Cost Centres Management Property & Facilities 1500
Boreen Point Campground 1503
Noosa River Holiday Park 1504
North Shore Beachfront Campground 1505
Key Statistics Location Capacity Occupancy FY2017/18
Boreen Point 98 sites (340 persons) 36.30%
Noosa River 137 sites 90.76%
North Shore 250 persons (no site 43.04%
controls in place)1
Legislative responsibility to Land Act 1994
provide this service State Caravan Park/Campground Planning Policy PUX901/102
ACTIVITY SERVICE LEVEL TARGET
Contract management & administration
[The activities include advertising for public tenders, tender evaluation & award, contract management &
administration, and dealing with customer complaints]
Availability (delete if not relevant) The service operates 365 days per year.
Cyclic Inspections Contractor (WHS & maintenance Weekly
issues) Twice-yearly
Contractor (full site compliance check) Annual
Council (WHS)
Scheduled Work Tender recall, evaluation and contract
award:
Boreen Point - 3 year term expires 6-
4-2019 (Going to Tender) Every 3 to 5 years (fresh tenders
Noosa River – 3 year term expires 31- invited)
May-20 (with 1 x 1 year option to
extend)
North Shore Campground - expired-
currently under interim management
arrangements until upgrade
completed.
Financial audit (spot check – Annual
additional to formal audit process)
Contract management meetings2 Monthly
Page 73
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