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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Noosa Bushland, Beach & Creek 7:30-10 am 7:30-10 am (summer) Weekly (during week) and
Care (summer) 8 am – 10:30 am 1st Sunday of month on
8 am – 10:30 am (winter) weekend
(winter)
North Peregian Beach 8 am-10:30 am Monthly
North Tewantin 8 am-10:30 am Twice monthly
Peregian Creek 8 am-10:30 am Twice monthly
Rainbow Park 7:00am-9:30am Monthly
South Peregian 8 am-10:30 am Weekly
Wallace Park 8am – 10.30am Monthly
Weyba Creek 8 am-10:30 am Twice monthly
Girraween 7:30-10 am Monthly
(summer)
8 am – 10:30 am
(winter)
Reactive work Issue Target days for completion
New volunteer enquiries regarding program No defined service level –
generally respond within 5
business days.
Operational requests from volunteers e.g. for As above
plants, brush-cutting, chain-sawing, spraying,
tools, waste removal and other materials and
support required to undertake bushland
restoration works.
Provision of support and technical advice for As above
grant applications,
Program - Land for Wildlife
[Activities include managing enquiries and administering applications to join the program and providing onsite land
management advice to participating landholders etc.]
Scheduled work/activities Newsletter distribution Quarterly
Steering Committee Meetings Quarterly
Reactive work Issue Target days for completion
New enquiries regarding program & requests No defined service level –
from LFW participants. generally respond within 5
business days.
Undertake on-site property assessments and No defined service level –
property reports for new members generally respond within 5
business days.
Current resourcing means
that interested people may
be on a waiting list for
several months for a site
visit.
Following a site visit, property
reports generally provided
within 5 business days.
Property re-visits (existing participants) Service not currently offered,
may be done on as ad hoc
basis depending on
workloads.
Management and updating of Enquire database Ad hoc (as required)
Page 79
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