Level of Service Catalogue 2019-20

           ACTIVITY                                           SERVICE LEVEL TARGET

Program – Voluntary Conservation Agreements
[Activities include managing enquiries, evaluation of applications, developing and managing agreements as well as
relationship management with landholders ]
Cyclic inspections/visits           Provision of advice on land management            Annual (minimum)
                                    techniques, arrange contractor quotes and a
                                    follow-up inspection of works carried out.

Scheduled work/activities           Administration of individual arrangements (e.g.     Six monthly
                                    authorisation of rate rebates and contractor
                                    works)




Reactive work                       Issue                                               Target days for completion

                                    New enquiries regarding VCA program                 No defined service level –
                                                                                        generally respond within 5
                                                                                        business days.

                                    Information requests from existing participants     No defined service level –
                                                                                        generally respond within 5
                                                                                        business days.


SERVICE DELIVERY MODEL
Programs are managed and administered by Council to support volunteers and private landholders in conservation
initiatives. External contractors are used to undertake works under Voluntary Conservation Agreements.


KEY SERVICE METRICS
Measure                                                    Metric                 Benchmark Comparison
Economic value per annum volunteer hours                   $176,372 per annum     FY2016/17 total hours 4707.8 x $
(FY2017/18 total hours 5055.1 x $ value Qld                                       value Qld Volunteering current
Volunteering current rate $34.89/hr.)                                             rate $34.89/hr = $164, 255 per
                                                                                  annum
Cost of program per ha of areas under voluntary            $98 per ha             TBA
protection arrangements (VCA’s), does not include
staffing costs to manage program. Amount is variable
each year dependent.
FY2017/18 actuals $36,442/371.14 total ha under
voluntary arrangements).

Percentage of Shire with private land with habitat under   3.12%                  TBA
agreement through the Land for Wildlife program
(figure current 03/2019).


PERFORMANCE INDICATORS
Service              Indicator                Performance Measure            Methodology
Environmental        Satisfaction             Noosa community                Community satisfaction mean
Partnership Programs                          satisfaction mean rating       performance rating from the LGAQ
                                              score compared to the State    Community Satisfaction Tracking
                                              mean rating score (out of      Survey for Provincial areas for:
                                              optimum rating of 5).
                                                                             Theme: Community Lifestyle Services
                                              NSC mean        State mean     Function: Environment Protection &
                                              rating (2019)   rating         Conservation
                                                              (2017)

                                              3.73            3.30
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