Level of Service Catalogue 2019-20

                                ACTIVITY                                            SERVICE LEVEL TARGET
Pest Animal Management
[Plan & conduct field surveys, implement and manage monitoring programs, plan & implement baiting and trapping
activities, liaison with other agencies and maintain records]
Cyclic Inspections                     Biosecurity surveillance program   Same as for pest plants
                                       landholder surveys

Scheduled Work                      Record pest surveys, property pest        As per schedule for surveys
                                    management plans and regulatory
                                    actions in T1 system

                                    Fox den detection and fumigation          Annually (Sept/Oct)
                                    program

                                    1080 Baiting Program                      Bi-annual (Apr-May and Sept-Oct)

                                    Canid Pest Ejectors (CPE’s) – where       Monthly
                                    installed permanently

                                    Implement and manage monitoring           Ongoing
                                    programs (permanent motion cameras)

                                    Implement and manage sand plot            Twice yearly (coastal areas)
                                    monitoring sites

                                    Wild dog control trapping (contract)      Annual (April & May) 6 weeks

Reactive work                       Customer requests –                       14 business days
                                    Animals/Feral (wild dogs, pigs, deer,
                                    fox, cats, Indian Myna birds etc.)

                                    Implement and manage monitoring           As required
                                    programs (temporary cameras; sand
                                    traps etc.)

                                    Implement tracking and trapping           As required (mostly reactive on receipt
                                    programs                                  of customer complaint)



SERVICE DELIVERY MODEL

Work is managed internally with support from external contractors for weed control and some elements of pest animal
management.



KEY SERVICE METRICS
Measure                                                    Metric             Benchmark Comparison
Cost per rateable property for environmental pest
management (plant and animal)

2017/18 actuals total $584,094 / 30,000 rateable           $19 per rateable   2016/17 actuals total $511,294.12 /
properties                                                 property           30,000 = $17 per rateable property
                                                                              (amended to exclude 1806 Vector
                                                                              Control stayed in Environmental Health)




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