Level of Service Catalogue 2019-20

                                ACTIVITY                                          SERVICE LEVEL TARGET
Reactive work                       Review and develop Council response        As required.
                                    to legislative and policy changes by       No defined level of service – subject
                                    other levels of government.                to other levels of government
                                                                               timelines.

                                    Advisory service – review of               As required.
                                    environment-related technical reports
                                    for other areas of Council.

                                    General enquiries                          No defined level of service.
                                                                               Response provided within 5 business
                                                                               days.

                                    Advice on environment policy               As required
                                    provisions for planning scheme

                                    (e.g. Biodiversity Overlay, Biodiversity
                                    Assessment Report, Koala Habitat
                                    Mapping, Offsets Policy)

Environmentally significant land acquisition and protection program
[Activities include prioritisation, assessment and evaluation of prospective environmentally significant land
acquisitions, evaluation of applications by private landholders to enter into Voluntary Conservation Agreements.

Cyclic activities                   Environment Levy Working Group             Monthly, or as required
                                    Meetings

Reactive work                       Assessment and evaluation of               No defined level of service –
                                    environmental land values for property     assessments undertaken as
                                    identified for acquisition and reporting   required.
                                    to Council.

                                    Co-ordination and management of post       As required – varies on a site by site
                                    land acquisition activities prior to       basis and site specific project plans.
                                    handover to Bushland Reserve
                                    maintenance including Nature Refuge
                                    processing

                                    Agreements for protected status over       No defined level of service.
                                    Council land holdings (e.g. Nature         Timelines subject to State agency &
                                    Conservation Act – Nature Refuge).         legislative requirements.

                                    Note: Minimum 12-18 months to
                                    complete process for a Nature Refuge
                                    declaration and many years for higher
                                    order protected tenure.

                                    Evaluation of applications for Voluntary   Monthly
                                    Conservation Agreements (through
                                    Environment Levy Working Group)

                                    General enquiries                          Generally within 5 business days but
                                                                               varies depending on nature of
                                                                               request and level of assessment and
                                                                               decision making required.




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