Level of Service Catalogue 2019-20

                         ACTIVITY                                 SERVICE LEVEL TARGET
Environmental Recognition (incl. Noosa Biosphere Reserve designation)
[Activities include development of new and management of existing environmental recognition designations and
specifically the monitoring of Noosa Biosphere Reserve Foundation Funding Deed requirements, managing
Council’s registered Noosa Biosphere Reserve trademarks and Intellectual Property matters and relationship
management with the Noosa Biosphere Reserve Foundation (NBRF)].

Scheduled activities                Man and the Biosphere designation.         Periodic review - every 10 years,
                                                                               completed in 2018

                                    NBRF Annual Report / Audited               Annual report to Council
                                    Financial Statements

                                    NBRF Progress reporting                    Quarterly (updates on projects)

Reactive work                       General enquiries                          No defined level of service.
                                                                               Generally response provided same
                                                                               business day or within 5 business
                                                                               days.

Zero Emissions (organisational carbon reduction) program
[Activities include review of strategy, implementation of associated action plans, policies and business tools and
procedures, recalculation of Council’s carbon footprint, development and implementation of an offset strategy,
employee behaviour change initiatives as well as sharing ideas and information with community groups]

Scheduled activities                Review of the Organisation Zero            Every 2 years (due 2019)
                                    Emissions Strategy

                                    Implementation of Zero Emissions           Quarterly updates included in
                                    Action Plan (2017-2020)                    departmental reporting to Council;
                                                                               and as part of the program’s annual
                                    Note: Plan includes ongoing activities     reporting to Council.
                                    as well as special projects.

                                    Review of Action Plan                      Annual

                                    Recalculation of Council’s carbon          Annual
                                    footprint (Scope 1, 2 & 3 activities)

                                    Assessment of progress against targets     Annual

                                    ZEN Project Control Group Meetings         Two monthly
                                    (internal)

                                    ZEN Operational Working Group              Monthly
                                    Meetings (internal)

Reactive activities                 Zero Emissions Noosa Community             As required.
                                    Group (sharing information / liaison)

                                    Enquiries                                   No defined level of service but
                                                                                generally same day or next business
                                                                                day.
General environmental activities
[Activities include a wide range of activities such as support for the community grants process related to
environmental projects, participation in community education events and dealing the general enquiries and
complaints related to wildlife management matters ]

Cyclic activities                   Community grants – advisory role to         Twice yearly
                                    potential applicants, evaluation of
                                    submissions for environment related
                                    projects.



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