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Level of Service Catalogue 2019-20

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                        ACTIVITY                                             SERVICE LEVEL TARGET
                                                                       Tuesday 9:30 am – 12:00 noon
                                                                       Saturday 9:30 am – 12:00 noon

                      Literacy development program (Adult)             Varying activities for adult learners by
                                                                       appointment

                      Printing, photocopying and scanning (fee         Opening hours – all branches.
                      based service)
                      Meeting room hire - Cooroy only (fee based       Availability - 7am to 10pm, 7 days a
                      service)                                         week

                      Community display space - Cooroy &               By application, 2 or 4 week display
                      Noosaville Aimed at local community              period
                      organisation informational displays (free
                      service)

                      Story time program (pre-schoolers; toddlers; babes in arms) :
                      Activity               Location                 Frequency
                      Pre-schoolers          Noosaville               Weekly - Tuesday 10:00 am – 10:45 am
                                             Cooroy                   Weekly - Wednesday 10:00 am – 10:45
                                                                      am
                      Toddlers               Noosaville               Weekly - Thursday 10:00 am – 10:30
                                                                      am
                      Babes in arms          Noosaville               Bi-monthly - Wednesday 10:00 am –
                                                                      10:30 am
                                             Cooroy                   Bi-monthly - Thursday 10:00 am –
                                                                      10:30 am

                      School holiday program                           Varying activities – all Queensland
                                                                       school holidays see library events
                                                                       calendar
                                                                       https://www.libraries.noosa.qld.gov.au/e
                                                                       vents


                      First 5 Forever (grant funded early literacy     Activities aimed at children under 5
                      program)                                         years old. Varied monthly timetable,
                                                                       see library events calendar
                                                                       https://www.libraries.noosa.qld.gov.au/e
                                                                       vents

                      Community Outreach program - Planned             By arrangement
                      visits to childcare centres, schools, Child
                      Health Centres, Pop-up library in parks,
                      beach, shopping centres, festivals etc.

Reactive activities   Technology assistance to public within library   Demand based
                      branches

                      Institutional visits e.g. schools, nursing       By arrangement
                      homes

                      External/internal Council supported events       By arrangement
                      LGAQ or LGMA workshops or events hosted
                      by Council, events supported/hosted by
                      Community Development etc.




                                                                                                Page 92
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