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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Receiving, receipting and checking in serials Weekly, fortnightly, monthly
Reader requests including interlibrary loans Daily
and purchase requests
Interlibrary lending requesting and receipting Daily
In-house accessioning and processing Weekly
Public Library System (PLS) bulk loans of Twice yearly
Language Other than English (LOTE)
material
MARC record loading Daily
Collections analysis Quarterly, annually
Stock assessment – for weeding and repairs Average 3 times per week
Stock selection – physical and e-resource Average 3 times per week
Reactive activities Customer request to purchase individual Daily, assigned on average within 5
items working days
Identified gaps in subject areas by As required – response time subject to
staff/customers assessment and determination of
requirements
Donated items and author donations As required
Customer feedback or complaints about Same day or next day
collection content
Programs & Services
[Provision of learning programs and events across all ages promoting literacy development & lifelong learning through
information sessions and practical workshops]
Availability Varying program with some activities conducted after hours to suit community needs.
Scheduled activities Computer & internet access Daily during opening hours (bookings
available - sessions cease 15 minutes
before closing time)
Wi-Fi access Wi-Fi access 24/7
Technology learning program: Varied monthly timetable, see library
- One on one computer help events calendar
- One on one tech help https://www.libraries.noosa.qld.gov.au/e
- Tech Savvy Seniors vents
- Group technology classes for
devices (iPad, tablets, phones, social
media platforms)
- Makerspace – sewing, 3D design
printing and virtual reality
- STEM – Science and Tech learning
and FPV drone programs
Digital programs: Varied monthly timetable, see library
- Makerspace events calendar
- Robotics & Coding for kids https://www.libraries.noosa.qld.gov.au/e
vents
Justice of the Peace (Partnership program):
- Cooroy Library Tuesday 12:30 pm – 4:00 pm
Thursday 9:00 am – 12:00 noon
- Noosaville Library
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