Level of Service Catalogue 2019-20

 KEY SERVICE METRICS
 Measure                                               Metric                    Benchmark Comparison
 Metrics below are 2016/17 (not updated for
 2017/18 due to closure of the Noosaville
 Library)

 Loans/issues per capita                               11.15                     7.53 (Queensland Average)

 (The number of library items loaned per head of
 population. This is a key benchmark of libraries
 at a state and national level)
 Visits per capita                                     6.97                      4.57 (Queensland Average)

 (The number of library visits per head of
 population. This is a key benchmark of libraries
 at a state and national level)
 Cost per rateable property (inclusive of              $145.62                   Accurate comparative data not readily
 depreciation and internal charges)                                              available due to variance in financial
                                                                                 reporting to State Library of
 This is the full extent that each rateable property                             Queensland
 is funding arts venues & programs.

 (FY2016/17 actuals $4,368,824/30,000 rateable
 properties)

 Cost per rateable property (exclusive of              $90.05                    Accurate comparative data not readily
 depreciation and internal charges)                                              available due to variance in financial
                                                                                 reporting to State Library of
 This is the extent that each rateable property is                               Queensland
 funding Noosa Library Service as a whole.

 (FY2016-17 Depreciation $329,141; Internal
 charges $1,338,078 Exclusive Actuals
 $2,701,605/30,000 rateable properties)

 Cost per visit                                                                  Accurate comparative data not readily
 (inclusive of depreciation and internal charges)      $11.72                    available due to variance in financial
 (exclusive of depreciation and internal charges)      $7.24                     reporting to State Library of
                                                                                 Queensland

 Cost per loan                                                                   Accurate comparative data not readily
 (inclusive of depreciation and internal charges)      $7.63                     available due to variance in financial
 (exclusive of depreciation and internal charges)      $4.72                     reporting to State Library of
                                                                                 Queensland



 PERFORMANCE MEASURE
 Service   Indicator                        Performance Measure                  Methodology
 Libraries Satisfaction                     Noosa community satisfaction         Community satisfaction mean
                                            mean rating score compared to        performance rating from the LGAQ
                                            the State mean rating score (out     Community Satisfaction Tracking
                                            of optimum rating of 5).             Survey for Provincial areas for:

                                            NSC mean             State mean      Theme: Community Lifestyle Services
                                            rating (2019)        rating (2017)   Function: Libraries & Other Information
                                                                                 Access
                                            4.25                 4.02



1 Data FY2016-17 – as submitted to State Library of Queensland as part of our annual return




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