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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Stock on roads Immediately Up to 20 days
Cat cage loan request Same day of enquiry 5 days
information is provided
Local Laws (other)
(Education & compliance for general local law matters, complaint management, investigations & prosecutions for
overgrown land, illegal camping, abandoned vehicles, regulatory signage, littering & dumping, unauthorised
commercial use of public land etc.)
Availability Daily.
Proactive inspections/patrols 7 days per week based on a variable roster.
Scheduled early and late patrols – approx. 12 hours per week includes illegal
camping.
Focus on high activity areas as well as current problem hot-spots.
Reactive work (customer Issue First response Time to complete
requests) Abandoned vehicle If in dangerous location 20 days
same day otherwise
48/72 hours
Overgrown land 7 days 60 days
Illegal Camping Within 24/48 hours 7 days
Unauthorised use of public If a serious issue – 3 days
land complaint immediately
Parking – Regulated Areas
(Education & compliance for parking in regulated areas, patrols, complaint management, investigations and
prosecutions)
Availability Daily – generally between hours of 8 am and 5 pm (peak parking demand
period).
Emergencies only – after hours (e.g. hazard/safety issue)
Proactive inspections/patrols 7 days a week
Reactive work (customer Issue First response Time to complete
requests) Parking – Immediate (working 24 hours
dangerous/unsafe situation hours)
Parking complaint Within 48 hours 10 days
SERVICE DELIVERY MODEL
Service is delivered internally with support from external providers for court matters.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Percentage of regulated dogs compared to total dog 0.15% TBD
registrations
FY2016/17 Regulated Dogs (Both Dangerous &
Menacing) = 15 / Total registered dogs = 9700
FY 2017/18 Regulated Dogs (Both Dang & Menace) = 0.14%
12 / Total registered dogs =
Percentage of parking infringements waived compared 0.05% TBD
to total number of tickets issued
FY2016/17 Parking tickets written off = 400 approx. / 0.07%
Total # parking tickets issued = 7,950
2017/18 Parking infringements withdrawn on appeal 0.07%
= 683 Total infringements issued = 8793
Page 99
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