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Level of Service Catalogue 2019-20
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Service Listing 1 of 3
Service Output LOCAL LAWS & PUBLIC SAFETY
Maintaining public amenity and safety through local law regulation and
related activities.
Service Activity Local Laws Education & Compliance
The activities include education and compliance, complaint management,
investigations and prosecutions relating to domestic animal & stock
control, regulated parking and other local & State laws
Responsible Area Department Branch
Community Services Local Laws
Cost Centres Stock Control 1804
Local Laws 1809
Animal Control 1810
Parking Supervision 1811
Local Law Coordination 1813
Key statistics FY2016/17 2017/18 2016/17
# Registered dogs 8,125 9,700
# Parking infringements 8,793 7,950
# Animal infringements 985 394
# Local Law infringements (Other) 435 252
# Customer requests 3,590 3,294
Legislative responsibility to Local Government Act 2009
provide this service Transport Operations (Road Use Management) Act 1995
Animal Management (cats & dogs) Act 2008
State Penalties Enforcement Act 1999
Environmental Protection Act 1994 & Regulations s-445(2)
Waste Reduction and Recycling Act 2011 s - 183
Local Laws (Noosa Council)
ACTIVITY SERVICE LEVEL TARGET
Animal / Stock Control
(Education & compliance for domestic animal control matters, dog registration, patrols, provision of dog waste
disposal bags, impounding stray animals, complaint management, investigations & prosecutions, provision of cat
traps, wandering livestock issues etc.)
Availability Daily – generally normal business hours.
Emergencies only – after hours.
Proactive inspections/patrols 7 days per week based on a variable roster.
Scheduled early and late patrols – approx. 12 hours per week.
Focus on high activity areas as well as current problem hot-spots.
Dog waste bin – bag refills Twice weekly (Mon & Fri)
Reactive work (customer Issue First response Time to complete
requests) Dog barking 2 days 60 days
Dog attack/aggressive Immediate if dog still 60 days
present or up to 24
hours if not
Nuisance/wandering Same day or next 20 days
working day
Dog pick-up Same day or next 28 days
working day
Animal registration At point of contact 7 days
Dog waste disposal bags Next working day if 5 days
refills resources available
Page 98
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