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2022-05-10 Planning and Environment Committee Meeting Agenda
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PLANNING & ENVIRONMENT COMMITTEE MEETING AGENDA 10 MAY 2022
Page 28 of 96
PLANNING & ENVIRONMENT COMMITTEE MEETING AGENDA 10 MAY 2022
Pillar 2: Membership Focus & Business Engagement
Business support and engagement is critical to all areas of Chamber business — cannot
realise goals and potential without it. Actions will be designed to create and deliver value to
build a correlation between business success and partnership with/membership in the
Chamber.
[Objective |Strategy —Ss—s([Actions [KPI
To engage - — Listen to members & - Ensure all Committee & Participation &
business & showcase strengths & spokespeople have key engagement — survey
establish celebrate success messages & elevator pitch | responses
relevance & - Be visible, relevant & - Establish Business Needs
increased value action based & Satisfaction survey, Registration at events
- Generate evidence- along with formal/informal | & online activities
based business data — channels - establish
poll/survey business & ‘Noosa Business Social media metrics
adapt/inform accordingly Barometer including topic | & engagement
- Provide resources to specific polls - publish
add value to business findings Website traffic
- Enhance awareness of |- Convert feedback into
Chamber & stakeholder actions & advocacy Media share of voice
business resources positions
- Maximize connections & | - Deliver significant events | Increase membership
network to provide based on feedback, tiered | by 20% by June 2022
value-added benefits benefits, research
for members information, Achieve a retention
- Two-way dialogue - Customise & target rate of 80% by June
between Chamber & information 2022
business - Work with regional
partners Member visibility &
- Create ‘open’ two-way promotion in external
conversation channels channels
e.g., Podcast, Q&A,
forums & clusters.
Membership Create a value proposition - Create membership
growth & retention | with member benefits packages & benefit card —
Identify and recruit potential create unifying branding to
membership inspire e.g., Noosa First,
Share success, engage, and No 1 Noosa, Noosa YES
communicate - Create welcome &
orientation process —
email, committee meet &
greet etc.
- Member spotlight - shine
light on business success
— regular social, digital
media & news releases
- Case studies of success
Develop & launch | - Facilitate learning - Scope & develop a
impactful tools for opportunities based on member toolkit based on
business success member & business member feedback which
feedback & utilise latest could include legal
technology templates, Q&A, online
health check,
13
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