2015-04-28 Infrastructure & Services Committee Agenda

INFRASTRUCTURE & SERVICES COMMITTEE MEETING AGENDA                                                28 APRIL 2015


7                          CUSTOMER REQUEST MANAGEMENT STATUS - MARCH 2015
DOCUMENT INFORM AT ION




Author                                Technical Officer – Transport and Traffic, Lewis Moes
                                      Civil Operations Manager, Allan Hull

                                      Planning & Infrastructure Department

Index                                 ECM/ Subject/ Branch Management/ Planning & Infrastructure
                                      ECM/ Subject/ Traffic Management/ Traffic Management
                                      ECM/ Subject/ Environmental Management/ Vegetation

Attachments                           Nil


EXECUTIVE SUMMARY
Not applicable.

RECOMMENDATION
That Council note the report by the Technical Officer, Transport and Traffic and Civil Operations
Manager to the Infrastructure & Services Committee Meeting dated 28 April 2015 detailing the
current Customer Request Management statistics and processes for the road, traffic and tree
related customer requests to increase timely responses and improve customer outcomes.


REPORT
The purpose of this report is to update Council on the current CRM statistics and processes for
the roads, traffic and tree related customer requests.

1.                         TRAFFIC AND TRANSPORT BACKGROUND

The Transport and Traffic Planning section of Council receives a range of customer inquiries
defined in the Customer Request Management (CRM) system under two categories; Roads &
Traffic and include:

                       Speed reviews and adjustments to regulated speed limits
                       Road signage and linemarking, including advisory signage
                       Corridor safety improvements and intersection safety issues
                       Traffic signal phasing and timing inquiries
                       Pedestrian crossings and pathway issues
                       Traffic management and traffic calming
                       Public transport infrastructure
                       Visibility and sight line issues
                       Parking management
                       Road safety audits
                       On and Off-road cycle facilities
                       School safety and school zone treatments
                       Road / traffic noise impacts
                       Traffic modelling
                       Event inquiries in relation to transport/traffic issues
                       Heavy Vehicle inquiries and approvals for over-size/over-mass vehicles



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