Original source · versioned page text
2022-11-14 GC Agenda - Item 5 - Attachment 1 - Annual Report 2021-22
Very large file: it may take a few minutes
The original of this document is very large (15.1 MB). Opening the original or downloading it may take a few minutes. Please be patient and don't click again. The page text is quick to read. If you are on mobile data, it is best to wait until you are on Wi-Fi.
Text sections have not been matched to the original PDF pages. Use the original document to check page numbers.
2021 - 22 Annual Report
Customer Service
Council is committed to providing excellent customer service to its community. Council’s Customer
Service Charter describes Council’s customer-centric approach and the standards our community
can expect when engaging with Council. As such, the Charter confirms Council’s commitment to:
• Provide excellence in customer service
• Engage with our community using best practice
• Provide quality local government services to the Noosa community
• Provide good governance and act ethically
• Be transparent in all our dealings
• Look after community and natural assets
• Manage community funds wisely
• Be as one with our community.
The table below highlights key customer service statistics for this reporting period. Overall, Council
has experienced an upwards trend in customer service interactions.
Additionally, Council’s Pulse Survey allows our customers to rate their customer service experience
with Council out of five stars. For this period, Council received 136 responses and achieved a 4.85
Average Rating.
Table 15: Customer Service
Customer Service – 1 July 2021 to 30 June 2022
The number of customer service requests created 27,701
The number of Front Counter interactions 10,169
The number of online chat interactions 3,379
The number of inbound calls received 53,832
Top three requests raised for Council’s business areas 1. Waste and Environmental Health
2. Roads
3. Tree Maintenance
71
See the original
The page text is free to read. Viewing or downloading an original file needs an account.
Log in to see the originalLog in to download the original file
Very large file: the download may take a few minutes. If you are on mobile data, it is best to wait until you are on Wi-Fi.
Searchable page text hides email addresses. Original files are unchanged and may show email addresses.