Reference Documents - MCU24-0115 [As Published]

          o   During these functions, additional monitoring points will be set up within and
              around the venue to track patron movement and manage crowd dynamics
              effectively.



   •   Communication with Authorities:

          o   The hotel will liaise with local police and council representatives ahead of
              functions, providing them with a detailed crowd management plan and ensuring
              alignment with local regulations. This proactive approach allows for quick
              intervention if assistance is needed and demonstrates the hotel’s commitment
              to maintaining public safety.

f) Emergency Crowd Management Procedures

   •   Evacuation Plans:

          o   The hotel has a detailed evacuation plan in place, compliant with fire safety
              regulations and RAMP requirements. The plan includes clearly marked
              emergency exits, assembly points, and procedures for staff to guide patrons
              safely out of the venue in an emergency.

          o   Staff will undergo regular training and drills to ensure they are prepared to
              manage an emergency evacuation efficiently and calmly.

   •   Communication During Emergencies:

          o   In the event of an emergency, security personnel and management will use two-
              way radios and a public address system to communicate with patrons and
              coordinate evacuation procedures.

          o   Designated emergency marshals will be responsible for leading patrons to safe
              exits and ensuring that all areas are cleared efficiently.

g) Post-Event and Late-Night Management

   •   Patron Dispersal Assistance:

          o   After the venue closes, security staff will remain stationed at key exit points to
              manage any remaining patrons and ensure they leave the area promptly. Staff
              will assist patrons in securing transportation and discourage loitering near the
              venue or in nearby residential areas.

          o   Clear instructions will be provided to patrons as they exit, reminding them to
              respect the local neighborhood by keeping noise to a minimum.

   •   Monitoring and Documentation:

          o   Post-event, the hotel will review CCTV footage and incident reports to evaluate
              the effectiveness of crowd control measures. This data will inform adjustments
              to staffing levels, entry/exit management, and patron behaviour policies for
              future functions.

          o   A report summarizing the function’s crowd management effectiveness will be
              prepared and submitted to local authorities if required, demonstrating
              compliance with regulatory expectations and a commitment to continuous
              improvement.

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