Reference Documents - MCU24-0115 [As Published]

          o   An automated external defibrillator (AED) will be available on-site, with trained
              personnel ready to use it in case of a cardiac emergency.

   •   First Aid Officer Training:

          o   Selected staff members will be trained as first aid officers, receiving certification
              to manage a range of medical emergencies. First aid officers will be present
              during all operational hours, ensuring a swift response to any incidents requiring
              medical attention.

          o   All first aid incidents will be recorded in the incident register, detailing the nature
              of the injury, actions taken, and any follow-up required. Staff involved will be
              debriefed after serious incidents to ensure continuous improvement in response
              procedures.

e) Disorderly Conduct and Violence Management

   •   Patron Behaviour Monitoring:

          o   Security personnel will monitor patron behaviour closely, particularly during
              peak hours and functions, to identify signs of disorderly conduct or potential
              violence. All security staff will receive training in de-escalation techniques to
              manage such situations calmly and effectively.

          o   A zero-tolerance policy for violence or aggressive behaviour will be enforced,
              with disorderly patrons removed from the premises swiftly and safely. Incidents
              will be documented, and security footage will be reviewed to assist in follow-up
              actions if needed.

   •   Engagement with Local Authorities:

          o   The hotel will maintain regular communication with local police and emergency
              services, ensuring quick support if incidents escalate beyond the control of
              staff. Incident response plans will include clear procedures for notifying
              authorities and coordinating efforts during emergencies.

f) Communication Systems and Procedures

   •   Two-Way Radios and Communication Devices:

          o   All security personnel and managers will be equipped with two-way radios to
              maintain constant communication throughout the premises. This allows for
              quick response coordination during emergencies and ensures that all staff are
              informed of ongoing incidents.

          o   The hotel will also maintain a public address (PA) system to provide clear and
              immediate instructions to patrons in case of emergencies, such as directing
              evacuations or providing updates during incidents.

   •   Emergency Contact Information:

          o   A list of emergency contacts, including local police, fire services, medical
              facilities, and emergency contractors (e.g., electricians or repair services), will
              be available at key staff points. Staff will be trained to access and use this
              information quickly during emergencies.



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