Reference Documents - MCU24-0115 [As Published]

c) Staff Compliance and Training Audits

   •   Training Compliance Checks:

          o   The hotel will maintain detailed training records for all staff, including
              certificates for Responsible Service of Alcohol (RSA), fire safety, and first aid.
              Monthly audits will be conducted to ensure all staff members are up to date with
              required certifications and ongoing training programs.

          o   New staff members will undergo a compliance check within their first month of
              employment to verify completion of all necessary training modules, ensuring
              they meet operational and regulatory standards.

   •   Operational Audits:

          o   Monthly operational audits will be performed to assess compliance with key
              aspects of the OMP, including:

                     Noise management and monitoring protocols.

                     Crowd control procedures and entry/exit management.

                     Waste management practices and recycling initiatives.

                     Incident reporting accuracy and staff adherence to safety procedures.

          o   Audit findings will be reviewed by the management team, and any non-
              compliance will be addressed through corrective actions, such as additional
              training or procedural adjustments.

d) Incident Log and Register Maintenance

   •   Centralized Incident Register:

          o   A centralized digital incident register will be maintained to log all reported
              incidents, including noise complaints, security issues, and medical
              emergencies. This register will be accessible to management and security
              personnel, ensuring consistent documentation and follow-up.

          o   Each entry in the register will include the date, time, type of incident, actions
              taken, and the outcome of the response. The log will be reviewed weekly by
              management to identify trends or recurring issues that may require further
              action.

   •   Compliance with Regulatory Reporting Requirements:

          o   The hotel will ensure that all required reports, such as noise compliance reports,
              incident summaries, and staff training updates, are submitted to regulatory
              authorities in accordance with local laws and licensing conditions. This
              proactive approach demonstrates the hotel’s commitment to maintaining
              compliance and transparency.

e) Community and Stakeholder Engagement

   •   Proactive Communication with the Community:

          o   The hotel will engage with local community groups, residents, and businesses
              through quarterly meetings to discuss operational impacts and gather feedback.


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