Reference Documents - MCU24-0115 [As Published]

8. Monitoring and Compliance

To ensure that the hotel operates in accordance with local regulations, RAMP requirements, and
best practice guidelines, a robust monitoring and compliance framework is essential. This
section outlines the procedures and systems that will be implemented to monitor operations,
ensure compliance, and maintain transparency and accountability.

a) Noise Monitoring

   •   Regular Noise Level Checks:

           o   The hotel will conduct regular noise level checks using calibrated sound meters
               placed at strategic points within and around the premises. These checks will be
               conducted hourly during peak times (e.g., evenings, weekends, and during
               functions) and logged for review.

           o   In outdoor areas, particularly terraces and decks, noise levels will be monitored
               more frequently to ensure compliance with the Noise Management Plan and
               local council regulations.

   •   Automated Monitoring Systems:

           o   An automated noise monitoring system will be installed to continuously track
               sound levels and alert management if levels approach regulatory limits. This
               proactive measure ensures that adjustments can be made in real-time to avoid
               exceeding permitted thresholds.

   •   Reporting and Documentation:

           o   All noise data collected will be recorded and reviewed weekly by management.
               Monthly reports will be compiled, highlighting compliance with noise regulations
               and identifying any patterns or incidents requiring further action.

           o   Noise monitoring results will be made available to regulatory authorities and
               community stakeholders upon request, demonstrating the hotel’s commitment
               to transparency.

b) CCTV and Surveillance Monitoring

   •   24/7 Surveillance:

           o   The hotel’s CCTV system will provide 24/7 coverage of key areas, including
               entrances, exits, bar areas, terraces, and the surrounding perimeter. CCTV
               footage will be stored securely for a minimum of 28 days, ensuring availability for
               incident review and compliance checks.

           o   Security staff will monitor live footage during peak operational hours to identify
               potential issues quickly and respond effectively.

   •   Footage Review and Incident Response:

           o   CCTV footage will be reviewed following any reported incident, such as
               complaints about patron behaviour, noise disturbances, or safety breaches. This
               review helps verify the incident details and supports the investigation process.

           o   Security managers will document all footage reviews in an incident log, detailing
               findings and any actions taken to resolve issues or prevent recurrence.


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