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2020-08-11 Services & Organisation Committee Agenda
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AGENDA
Services & Organisation
Committee Meeting
Tuesday, 11 August 2020
commencing at 1.30pm
Council Chambers, 9 Pelican Street, Tewantin
Committee: Crs Joe Jurisevic (Chair), Amelia Lorentson, Clare Stewart, Frank Wilkie
“Noosa Shire – different by nature”
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Full text of sections 2 to 76 (of 100)
Section 2
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
TABLE OF CONTENTS
ITEM PAGE
ATTENDANCE & APOLOGIES -
PRESENTATIONS -
DEPUTATIONS -
REPORTS FOR CONSIDERATION OF THE COMMITTEE 3
1 APPOINTMENT OF 2021 SHOW HOLIDAY 3
2 TENDER CONSIDERATION PLAN - COUNCIL FACILITY DESIGN AND
CONSTRUCTION 5
REPORTS FOR NOTING BY THE COMMITTEE 9
3 COMMUNITY SERVICES DEPARTMENT UPDATE - 4TH QUARTER 2019-20 9
4 CORPORATE SERVICES DEPARTMENT UPDATE - 4TH QUARTER 2019-20 25
5 NOOSA HOLIDAY PARKS UPDATE REPORT TO 30 JUNE 2020 33
6 EXECUTIVE SERVICES DEPARTMENT UPDATE - 4TH QUARTER 2019-20 38
7 CAPITAL PROGRAM DELIVERY STATUS - 30 JUNE 2020 48
8 INFRASTRUCTURE SERVICES DEPARTMENT UPDATE - 4TH QUARTER 2019-20 59
9 OPERATIONAL PLAN PROGRESS REPORT - 4TH QUARTER 2019-20 73
10 YEAR IN REVIEW – 2019-20 87
CLOSED SESSION -
Page 2 of 100
Section 3
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
REPORTS FOR CONSIDERATION OF THE COMMITTEE
1 APPOINTMENT OF 2021 SHOW HOLIDAY
DOCUMENT INFORM AT ION
Author Chief Executive Officer, Brett de Chastel
CEO’s Office
Index ECM/ Subject/ Public Holidays - Noosa Show Day
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Chief Executive Officer to the Services & Organisation
Committee Meeting dated 11 August 2020 and request the Chief Executive Officer to write to the
Office of Industrial Relations requesting the appointment of Friday, 10 September 2021 as a
Show Holiday for the Noosa Shire.
REPORT
Under the Holidays Act 1983, the Minister can appoint, upon request by a local government, a
special holiday within a district. Holidays of this nature are usually appointed for an annual
agricultural, horticultural or industrial show.
The Noosa Country Show has traditionally been held annually on the second weekend in
September. For 2021, the Noosa Country Show is proposed for the weekend of 10 – 11
September.
Requests for the appointment of a special holiday for 2021 are required to be submitted no later
than 21 August 2020. After consultation with the Noosa Show Society, it is proposed that an
application be made to the Minister to appoint Friday, 10 September 2021 as the Show Holiday
for Noosa Shire for 2021.
The 2020 Noosa Country Show has been cancelled due to the coronavirus COVID-19 pandemic.
The Noosa Show Society are now focussed on preparations for the Show in 2021.
Previous Council Consideration
Nil.
Finance
Nil.
Risks & Opportunities
Nil.
Page 3 of 100
Section 4
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
Consultation
External Consultation - Community & Stakeholder
Noosa Show Society
Internal Consultation
Nil.
Departments/Sections Consulted:
X Chief Executive Officer Community Services Corporate Services
Executive Officer Director Director
X Executive Support Community Development Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 4 of 100
Section 5
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
2 TENDER CONSIDERATION PLAN - COUNCIL FACILITY DESIGN AND
CONSTRUCTION
DOCUMENT INFORM AT ION
Author Community Development Manager, Alison Hamblin
Community Services Department
Index ECM/ Branch Management/ Community and Development
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Community Development Manager to the Services &
Organisation Committee Meeting dated 11 August 2020 and:
A. Resolve to prepare a Tender Consideration Plan for the procurement of Design and
Construction services for a temporary accommodation house, under section 230 of the
Local Government Regulation 2012 and;
B. Delegate authority to the Chief Executive Officer to:
1. Prepare, finalise and adopt the plan; and
2. Enter into contract/s, within the Chief Executive Officer’s financial delegation, in order
to achieve the objectives of the Tender Consideration Plan.
REPORT
The purpose of this report is to provide an update on the procurement process to build
accommodation for women and children leaving domestic violence situations and seek Council’s
resolution to prepare a Tender Consideration Plan, to procure the necessary design and
construction services to complete the project.
1. Background
Council received $1,830,000 funding through the Queensland Government’s “Works for
Queensland” program as part of the coronavirus Covid-19 state recovery measures. Council
allocated $250,000 of this funding to build new safe, secure accommodation to support women
and children leaving domestic violence situations.
The funding conditions require the project to be completed by 30 June 2021. Council officers
have been reviewing options for the procurement of the necessary design and construction
services while respecting the sensitivity of the project.
2. Considerations
This project is a critical domestic violence initiative that requires high degrees of discretion and
confidentiality in its administration. A public request-for-tender process, being the general
procurement approach for a project of this value, presents an unacceptable risk in this situation
by potentially compromising the confidential nature of the project, particularly the location of the
accommodation. This is primarily due to the request-for-tender having to be advertised in the
public domain and include an appropriate level of information about the project’s desired
services, delierables and outcomes, for tenderers to be able to respond in sufficient detail.
Page 5 of 100
Section 6
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
The minimum requirement for the accommodation includes:
2/3 bedrooms including 1 of the bedrooms to be a ‘safe-room’
2 access points (front door and back door)– with ‘Crim-Safe’ security screens
Covered outdoor area
1 Full Bathroom
Drive way access
Under Dwelling security
While it has been concluded that a public request-for-tender process is not appropriate for this
project, Council must continue to ensure that it procures services in a manner that meets
legislative requirements and results in value for money.
As such, Council officers reviewed two options provided in the Local Government Regulation
2012 to meet these requirements as follows:.
1. Section 235 - Council could consider applying an exception under section 235 of the
Regulation, due to the confidential nature of the engagement as follows:
(b) the local government resolves that, because of the specialised or confidential nature
of the services that are sought, it would be impractical or disadvantageous for the
local government to invite quotes or tenders;
2. Section 230 - Council could also resolve to use a Tender Consideration Plan under section
230 of the Regulation.
Council officers have determined that the Tender Consideration Plan (Section 230) is a more
robust approach to adopt. It provides more detail in regard to the proposed process and a greater
focus on competitive procurement while still maintain confidentiality over the sensitive aspects of
the project.
3. Tender Consideration Plan
Division 3 – Exceptions for medium sized and large sized contractual arrangements of the Local
Government Regulation 2012 allows for a local government to enter into a large size (>$200,000
GST Inc.) contractual arrangement, without first inviting Tenders. Specifically, section 230 of the
Regulation enables Council to resolve to prepare a tender consideration plan that addresses the
following:
(a) the objectives of the plan; and
(b) how the objectives are to be achieved; and
(c) how the achievement of the objectives will be measured; and
(d) any alternative ways of achieving the objectives, and why the alternative ways were not
adopted; and
(e) the proposed terms of the contract for the goods or services; and
(f) a risk analysis of the market from which the goods or services are to be obtained
Once prepared, it allows for Council to undertake a procurement approach aligned with the
objectives outlined in the plan.
The objective of the Tender Consideration Plan is to enter into a contract with a suitable, selected
contractor to design and construct the accommodation facility which achieves value for money for
Council whilst maintaining confidentiality over the project. The Tender Consideration Plan will be
developed by mid-September and reviewed and approved by the Chief Executive Officer prior to
the procumement process commencing.
Page 6 of 100
Section 7
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
Council staff have undertaken initial market research and identified up to four (4) regional
contractors that publicly advertise the ability to design, construct and deliver buildings of a type
which appear suitable for this project as well as meeting the aims of the Works for Queensland
program. All four contractors are located within the Sunshine Coast/Gympie Region including one
located in the Noosa Shire Council local government area.
The following weighted criteria is proposed:
Criteria Weighting
Price 35
Fit for Purpose Design 25
Capability/Past Performance 15
Contribution to Community 15
Contribution to Local Economy 10
Previous Council Consideration
Ordinary Meeting Minutes, 16 July 2020, Item 4, Page 10
That Council note the report by the Chief Executive Officer to the General Committee Meeting
dated 13 July 2020 and endorse the various projects submitted to the State and Commonwealth
governments for funding as set out in the report.
Finance
The direct costs ($250,000) of the accommodation project is to be delivered under the Works for
Queensland funding program with the exception of some overhead costs such as procurement,
governance and financial management. Whole of life cost implications (i.e. depreciation,
operations and maintenance) will need to be considered and factored into future Council budgets
where applicable. Any additional costs such as furniture, fixtures and fittings will be contributed
by community partners.
Risks & Opportunities
This funding provides Council with an opportunity to achieve projects on behalf of the Noosa
community that would not otherwise be undertaken due to financial constraints as a result of
COVID-19. The funding program has very tight timeframes. This has been evident in both the
submission/bid process and also in non-negotiable timeframes for completion by 30 June 2021.
A Project Control Group (PCG) will be established to ensure that this project will be well
managed and completed on time.
Consultation
External Consultation - Community & Stakeholder
Domestic Violence Service Agencies
Page 7 of 100
Section 8
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
Internal Consultation
Departments/Sections Consulted:
Chief Executive Officer x Community Services x Corporate Services
Executive Officer X Director Director
Executive Support x Community Development Financial Services
Community Facilities ICT
Libraries & Galleries x Procurement & Fleet
Local Laws x Property
Waste & Environmental Health Revenue Services
Executive Services x Environment & Sustainable Development x Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service x Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning x Infrastructure Planning,
Design and Delivery
Page 8 of 100
Section 9
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
REPORTS FOR NOTING BY THE COMMITTEE
3 COMMUNITY SERVICES DEPARTMENT UPDATE - 4TH QUARTER 2019-20
DOCUMENT INFORM AT ION
Author: Director Community Services, Kerri Contini
Community Services Department
Index: ECM/ Subject/ Branch Manager/ Community Services
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Director Community Services to the Services & Organisation
Committee meeting dated 11 August 2020 providing an update on the operations of the
Community Services Department for the period 1 April to 30 June 2020.
REPORT
The adopted organisation structure includes the following branches under the Community
Services Department:
Director’s Office;
Community Development and Community Grants;
Community Facilities (Including Noosa Community Support, The J, Bicentennial
Community Centre, Noosa Aquatic Centre and Noosa Leisure Centre);
Libraries and Galleries;
Local Laws: and
Waste, Environmental Health and Cemeteries.
This report provides a brief summary regarding recent performance, current priorities and future
initiatives for the Community Services Department for the period 1 April to 30 June 2020.
Page 9 of 100
Section 10
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
COMMUNITY SERVICES DEPARTMENT
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
DIRECTOR’S OFFICE
Rufous St Precinct Development Detailed design for new Peregian Completing necessary processes as Commence tender process for
Beach House completed part of Ri-Con liquidation community house and green space
Concept options for conversion of Preparing for tender process for Progress design for conversion of
existing community house to community house and green space existing community house
extension of Digital Hub completed
Disaster Recovery Developed 2-year Community Recruiting Community Development Reviewing third party Recovery and
Development Bushfire Recovery Recovery Officer Evacuation arrangements
Plan, outlining areas of need for Working with community on 1-year Undertake Evacuation Centre audits
human social recovery anniversary events/activities in Investigate and develop a Disaster
Wrote, submitted and awarded Peregian Beach, Cooroibah and Preparedness guide/reference for all
tender for 2-year CDO recovery North shore bushfire affected areas disasters for residents
position (Category C) Event focus to build community Look at events and activities in the
Received $127 million from Federal resilience and disaster preparedness region that could build community
Government (Category D) with Working with fire affected areas to resilience and help prepare for future
$350k allocated to Human Social assist vulnerable residents and disaster events
recovery community groups in their recovery
Formed an Aged Care/Retirement and resilience
forum to discuss recent bushfires Coordinating Mental Health First Aid
and disaster preparedness as a training for front line Council staff
community and sector Identified the and community representatives to
need for a consultant to work with better assist in disasters and
the sector and the disaster recovery
management and evacuation plans
Submitted a funding application for a
consultant to carry out the above
Continue to support those residents
affected by the recent fires
Page 10 of 100
Section 11
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
COMMUNITY DEVELOPMENT
Social Strategy Implementation Developed a Human Social COVID- COVID-19 Recovery Investigate the potential for growth
19 Recovery Plan Supporting social service agencies of senior's health and wellbeing
Facilitated two Northern Social in delivery of ER services Virtual program (Ageing Well Noosa) in
Services Networks and supported Social Services Hub continues until collaboration with Noosa Community
agencies with their COVID-19 regular service delivery available Support and Noosaville Leisure
Response Planning for reopening of the Social Centre to put on more classes within
Services Hub the region to support demand
Supported vulnerable people and
Not for Profits organisations Ongoing participation in Place- Host a series of senior's week 2020
Based Response to Homelessness events to celebrate seniors in our
Relaunched Ageing Well Noosa –
Ongoing Community Meal Delivery region 15-23 August
Noosa's positive ageing health and Program in partnership with Oz
wellbeing initiative Over 65’s classes Develop programs, activities and
Harvest and Urban Angels
at Cooroy, Cooran and Noosaville events that could activate
Visiting Halls & Community Centres community and encourage social
Grow Your Arts E-News going out with Environmental Health Officers inclusion post COVID-19 and
monthly and Community Connect e- to provide COVID-19 advice to Bushfires - Connecting Noosa
news going out fortnightly since reopen (program from Sept to March)
March 2020 updating community on Coordinate Halls & Community Complete concept designs for the
COVID issues and assistance in Centres meet and greet and Cooroy gymnastics hall and
community information share – 8 August soccer/cricket clubhouse
Partnered with the Australian Ridgewood Hall redevelopment project
Skateboarding Community Initiative Supporting the completion of Progress tenure of Tewantin-Noosa
to deliver a Noosa web projects funded under Works for Qld Lions
championship as a feeder to the Investigating new location for Host Sunshine Coast Youth Network
National Championships (U6 – Orange Sky Laundry service in at Digital Hub with workshop on
Open) Noosa Shire Tech pathways for young people
Coordinating a senior's health and
Assisted with the Noosa Rugby Progress detailed design of the
wellbeing program in collaboration Noosa District Sports Complex
League and Touch Football lighting
with Noosa Community Support and internal road and physical activity
project (installation of lighting to 3 Noosaville Leisure Centre
fields) funded through Council and wellbeing hub Seeking external
Working with Aged Care and funding opportunities for
grants, Qld Rugby League, both Retirement facilities regarding their construction of project
clubs and Qld Government disaster preparation and response to
Worked with Infrastructure services COVID 19
to complete the preliminary designs Plug IN Online Music Development
for the Noosa District Sports program – partnership with Creative
Complex internal road Arts Alliance
Page 11 of 100
Section 12
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Developing a calendar of free events
for senior's week that encourage
seniors to feel included and
celebrated post COVID 19
Developing a 2 week Come and Try
adults' calendar of events to
encourage adults to be healthy and
active
Promoting the Ageing Well Noosa
program to the region and launching
the 10-week Aquatic Centre
component of the program
Council Community Grants Program Finalised Round 12 RADF grant Hosting 2 x Q and A style Zoom Prepare for RADF 2020-21 Funding
including RADF payments and Round 13 RADF session on next round of Council agreement and 2019-20 Annual
grant payments Community Project grants – 30 July Report (September)
Reopened Round 13 Community Supporting community organisations Plan and deliver RADF Round 14
Project Grants and service organisations with
Submitted 2020-21 RADF Council and external grant
application to Arts Qld applications, prioritising those that
Developed and delivered a Disaster aid community recovery and
Recovery and Resilience Grant resilience
Program with 54 community
organisations applying
Worked with local businesses to
support community organisations –
over $100,000 worth of hyenine
products donated by two local
businesses
Volunteer Initiatives Developed and provided a series of Continue to provide up to date Continue to prepare and deliver the
6 webinars for community groups to information and support as well as 2020/21 Workshop and Event
assist with COVID 19 response and managing a response to community calendar for volunteers including
recovery organisations and volunteers workshops on Event Management,
Held two sessions of volunteer first regarding their needs during COVID- Conflict resolution, Volunteer
aid training with 26 volunteers now 19 Recruitment and Retention and
holding First Aid qualifications workshops that build resilience for
Not for Profits and volunteers
Page 12 of 100
Section 13
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Provided ongoing and up to date Working with and collaborating with
information for community local community organisations to
organisations and volunteers on ensure food supply for vulnerable
Council’s COVID-19 Community persons is available
Support page
Provided support and assistance to
community organisations in relation
to COVID restrictions and return to
play, including liaison with State and
Regional bodies, local and state
government staff, reviewing plans
etc
Business as Usual Activities Restumping and painting project at Support reinstating ceramics studio
Wallace House (Noosa Arts and at Wallace House
Crafts) Assist sports clubs to apply for Qld
QMusic Industry Connect Workshop Government Active Restart
content delivered online Infrastructure Recovery Fund (15
Assisted sports clubs with clubs looking to apply)
information and applications for Work with University of Sunshine
Sport specific funding form the Coast and local schools to deliver a
Department of Housing and Public variety of talks around resilience and
Works (43 clubs received Active overcoming adversity
Clubs Restart) Working with the Noosa Boardriders
Club to identify potential locations for
a water sport clubhouse (multi-sport)
COMMUNITY FACILITIES
Noosa Leisure Centre (NLC) – Financial Financial performance was impacted Continue to closely monitor and Continue to closely monitor and
Performance by the closure of the Centre due to minimise financial impacts from minimise financial impacts from
COVID-19 from March 23 to 14 COVID-19 COVID-19
June. Revenue finished the year
$111k behind budget expectations,
while expenditure finished $91k
under budget, leading to net
performance $20k behind budget. It
was a disappointing way to end the
year having been $55k ahead of
Page 13 of 100
Section 14
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
budget at end of Q3 On a positive
note, the final result was $30k ahead
of the revised COVID budget
projections.
Noosa Leisure Centre - General Annual audit of external basketball Complete mini upgrade to Kids’ Continue to minimise the impacts
backboard structures completed Playroom ready for re-opening of and risks of COVID-19 for staff and
Completed building and entire facility in line with the easing patrons
maintenance works including of Stage 3 restrictions Carpet installation for downstairs
servicing of faulting stadium Continue to train and upskill staff to meeting rooms scheduled for late
ventilation fans and electrical safety assist in multiple areas as required July
works Continue to work with user groups to New Rollerfit booking to commence
Thoroughly cleaned and freshened ensure compliance with relevant from July, providing additional
up the facility during the enforced industry COVID Safe Plans, before skating opportunities for adults and
closure re-commencing bookings at the new kids’ classes on offer
Reviewed and updated operational facility Annual rock wall audit scheduled for
procedures Ongoing monitoring of COVID-19 July
Partial reopening of facility on 15 landscape and adjustment of Ongoing monitoring of COVID-19
June for group fitness and stadium operations if required landscape and adjustment of
sports only operations if required
Noosa Aquatic Centre (NAC) – Financial The NAC’s financial performance for Continue to closely monitor and Continue to closely monitor and
Performance the quarter was heavily impacted by minimise financial impacts from minimise financial impacts from
the COVID-19 closure. This added COVID-19 COVID-19
to the budget variances experienced
because of longer than anticipated
maintenance closure at the
beginning 19/20. In the end, NAC
revenue was $432k behind budget
for the year, with expenditure
finishing $357k under budget.
Collectively this meant net financial
performance $75k behind budget. At
the end of Q3 and prior to COVID
closures, the centre was $84k ahead
of YTD budget.
Page 14 of 100
Section 15
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Noosa Aquatic Centre – General Supported staff through COVID Safely ramp up operations under Continue to minimise the impacts
closure with alternate duties, stage 3 relaxations of the COVID and risks of COVID-19 to staff and
redeployments across the restrictions patrons while maximising the
organisation and provision of staffing Implement revised Junior Squad financial performance of the centre
assistance to community groups in Program following departure of Review success of revised Junior
need of assistance to continue Contractor during COVID closure Squad Program and determine
delivering vital services to the Continue to market to and future direction
community communicate with users to Complete work on the Centre’s
Reopened facility under Stage 2 encourage regular utilisation of the masterplan and Learn to Swim
restrictions on 15 June NAC’s services program strategy
Marketing campaign launched to Coordinate required works for light
reengage with patrons to encourage pole footings
a return to activities at the NAC
Installation of new 50m pool heat
pump
The J & Bicentennial Centre (BCC) – The J’s reported financial Continue to monitor and review Continue to monitor and review
Financial Performance performance was heavily impacted financial impacts of COVID-19 while financial impacts of COVID-19 while
by the COVID shutdown. Revenue maximising revenue generating maximising revenue generating
finished the year $171k behind opportunities (currently via meeting opportunities (currently via meeting
budget and expenditure came in spaces and small group use of the spaces and small group use of the
$115k below expectations. Overall theatre) where available theatre) where available
The J missed budget by $56k. It was
a disappointing finish to the year
having been $31k ahead of budget
at the end of Q3.
BCC finished the year approx $22k
behind budget, almost entirely
because of rent relief provided to
Noosa Gymnastics Club during
COVID
Page 15 of 100
Section 16
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
The J & BCC – General Facility closed throughout quarter Closely monitor COVID-19 operating Monitor ongoing COVID-19
due to mandated COVID-19 restrictions and determine whether restrictions and continue to safely
shutdowns operations beyond current small maximise opportunities for the
Commenced major maintenance group use of venue becomes more facility to operate in some capacity
works including floor sanding and viable Continue to liaise with promoters to
resealing and improvement works to Further review and liaise with reschedule, postpone or cancel
rear deck, storage areas and loading promoters to reschedule, postpone future events affected by COVID
dock or cancel future events affected by restrictions, if required
Rescheduled, postponed and COVID restrictions Take the opportunity to further
cancelled events following COVID Finalise building and maintenance review and update admin and
shutdown Liaised with hirers and works operational processes
patrons throughout Review LED lighting options for Liaise with Montessori Noosa
Transitioned ticketing system from upper and lower foyers, upper deck regarding expansion of their lease at
SABO to TicketSearch, a major and ramp areas BCC as previously discussed
piece of work for the team Complete back-office processes to Review The J’s performance against
Staffing assistance provided to local finalise transition of ticketing system previous business plan and develop
not-for-profits and agencies during Determine best redeployment a new one for the next 5 years
COVID-19 to ensure critical services options for staff affected by
could continue to be delivered to slowdown of duties at The J
those most in need within our
community
Noosa Community Support (NCS) – NCS broadly performed in line with Continue to closely monitor financial Continue to closely monitor financial
Financial Performance budget expectations and was able to and funding body KPI (output and funding body KPI (output
maintain a level of service provision achievement) performance, achievement) performance,
to clients throughout the recent particularly in light of COVID-19 particularly in light of COVID-19
COVID-19 restrictions. A small level disruption disruption
of surplus funds will be carried
forward into 2020/21 as some
funding couldn’t be expended in
2019/20 because of the suspension
of group activities across NCS.
Page 16 of 100
Section 17
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Noosa Community Support – General Social support groups suspended Continue to review operations to Continue to review operations to
due to COVID, although some Zoom ensure compliance with COVID-19 ensure compliance with COVID-19
exercise classes continued Almost restrictions and meeting of funding restrictions and meeting of funding
business as usual for home body obligations body obligations
maintenance, transport and in-home Telephone support and welfare Continue to review systems and
care with the addition of thorough checks will continue for clients who processes, particularly ways to get
infection control measures to choose to remain isolated more from our client management
mitigate COVID risks for all Slowly introduce outings and offsite software or alternative systems
Finalised updated model of service activities for small social groups Continue to monitor funding
delivery to evolve to meet the needs Welcome volunteer drivers back on landscape for changes to ensure
of the first wave of baby boomers board following their COVID Safe NCS can respond swiftly and
coming through the service. induction process effectively if required
Conducted a workshop on Prepare centre for full reopening in
generational change to engage staff October (pending positive tracking
on the need to evolve and modify on the COVID front) and introduce
our services. new activities for dementia clients
Secured extension of who have carers that need respite
Commonwealth Home Support Work closely with Community
Programme (CHSP) funding for a Development to introduce more
further two years. This program wellness and reablement programs
provides more than 85% of the in the hinterland and Peregian
team’s total funding. Beach
LIBRARIES & GALLERIES
LIBRARIES Concept plans for proposed vehicle Begin scoping out the design for the Gain updated costings for capital
Mobile Library Service Replacement reviewed and finalised exterior wrap of proposed vehicle elements of future replacement
Plan Researched possible locations and Council to consider and decide on model
shelters for potential library kiosks future replacement model for library Commence procurement of capital
outreach services elements of replacement model
Review and update draft project plan Implement project plan and
inclusive of comprehensive communication plan
communication plan based on
confirmation of future model
Page 17 of 100
Section 18
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Plan and deliver a range of engaging Program Attendance: No face-to- Liaise with Monica McInerney to Implement and launch Seed Library
public library programs which support face programs secure signature literary event Program
reading, learning and literacy (including Online programming (March to June) Develop Senior’s Week activities Continue to deliver a broad range of
digital literacy) - 142 programs, with over 500 hours Develop project plan and begin programming within current COVID
of viewing, including children’s story partnership collaborations for grant- restrictions
time, adult literacy, Book Café, funded Seed Library program
special day/week celebrations Deliver postponed grant-funded
Awarded $25,000 through a State programs – Engaging Science, Tech
Savvy Seniors and First Five
Library of Queensland grant funding
Forever
opportunity to develop and deliver a
Seed Library Collection and suite of
educational workshops
Deliver capital works and facilities Completed installation of solar Generator Connection Point to be Rectification of identified defects on
projects panels on Noosaville Library installed at Cooroy Library (to Cooroy Library roof
Completed installation of solar support Evacuation Centre Commence Gallery amenities
panels on the Butter Factory Arts operations) upgrade project
Centre Complete identified roof repairs on
Butter Factory Arts Centre
Undertake Conservation
Management Plan on Butter Factory
Arts Centre
Deliver staff training on library
branches operating as Evacuation
Centres
Review design plans for Gallery
amenities upgrade and scope out
project plan
Commence Butter Factory Pottery
Studio external fencing project
GALLERIES Re-opened Mary Macqueen Reschedule exhibitions impacted by Monitoring exhibition and public
Plan and deliver a schedule of engaging Retrospective (closed to public in COVID-19 (2021- 2022) programming scheduling and
exhibitions and programs which diversify first quarter for 11 weeks due to Curating engagement content for delivery relative to changing COVID-
and grow audiences; and support local COVID-19) online delivery (video, exhibition 19 circumstances
arts practices Re-opened Rosie Lloyd-Giblett, catalogues, image galleries, Liaising with programmed artists and
Between the Trees (closed to public children’s activities) stakeholders e adjustments to
Page 18 of 100
Section 19
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
in first quarter for 11 weeks due to Deliver Lyn McCrea Memorial delivery of exhibitions
COVID-19) Drawing Prize and DRAW Student Adjusting usual operations for online
Delivered public programs online Art Award online delivery where appropriate
associated with each exhibition and Plan for 2022 exhibition programs Delivery of exhibitions by Rowley
project Adapt After School Art program for Drysdale, Ian Smith, Beatrice Prost,
live online delivery Elysha Rei, Daniel Agdag and
Miriam Innes
Planning for Floating Land 2021
Noosa Cultural Plan 2018 – 2023 Engaged Outside the Square Continue to analyse options for Continue to implement 2020/21
Implementation Creative Consultants to undertake future models of how Council Action Plan
New Gallery Pre-Feasibility Study delivers cultural development Complete pre-feasibility study for
Planning for new Gallery website as activities new/upgraded Regional Gallery
Continue work towards Wood-fired
engagement tool for exhibitions, Commence an economic
education and public programs Ceramics from Cooroy travelling
assessment of the impact of Covid-
exhibition in line with Growing the
Cultural Economy 19 on local cultural sector
Support the local cultural sector in Review and re-develop Council
accessing Covid recovery funding cultural websites enabling additional
digital content and archiving projects
Commence desktop research to
inform and develop draft Public Arts
Policy
HERITAGE - Plan and deliver key Stage 2 of Local Heritage Register Complete 2019/20 Heritage Levy Continue to monitor COVID-19
Heritage Levy Initiatives & a range of Review and Citation update project Budget Initiative projects that were conditions in context of impacts on
Heritage projects and programs completed delayed due to COVID-19 including: proposed 2020/21 projects
Historian-in-Residence and Noosa o Local Heritage Register Review Progress work on 2020/21 Heritage
Notables projects able to continue and Citation updates Levy Budget Initiative projects
and make substantial progress, with
o Historian-in-Residence project Continue to develop and deliver
modifications for COVID restrictions
o Noosa News and Noosa heritage programming within
Advocate digitisation parameters of ongoing COVID
o Noosa Notables restrictions
Review and update project plans for
2020/21 Heritage Levy Budget
Initiative projects
Page 19 of 100
Section 20
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Business as Usual activities Total April – June 2020 (note Library Undertake Library Management Continue to adapt business as usual
branches and Gallery closed during database clean-up projects following activities to suit Covid-19 conditions
Covid-19 from 25 March) collection stocktake
LIBRARY - Click And Collect Creation of Covid-19 risk-
operating from 18 May; Library open assessments for each new service
on reduced hours from 15 June: re-introduced. Focus on potential
o Visitors: Library: 9,664; re-introduction of face-to-face
o Library Loans: 22,309 – majority Library and Gallery programs in
via Click And Collect temporary September and the return of
pick-up service; 347 new volunteers.
members; 8390 reserved library Recruitment for Young People’s
items issued Librarian due to incumbent retiring
o E-Resources - 591 new users after 23 years
of e-books/e-audiobooks; 6045
e-magazines on loan; 8690 e-
audio books loaned; 10,972 e-
books loaned
Completed stocktake of library
collection
In partnership with People & Culture,
developed a corporate training
program for internal staff to
undertake during Covid-19
GALLERY - reopened 9 June 2020
Visitors: 841
Online public programs: 44
LOCAL LAWS
Manage Local Laws Compliance 837 customer requests Adjusting enforcement approach, Post Covid-19: Re-commence
23 reported dog attacks (15 on particularly in parking due to Covid- school lectures and introduce
animals - 8 on people) 19 impacts community group lectures on
51 proactive patrols undertaken Continuing to conduct early patrols responsible pet ownership and
to address illegal camping, animal safety around animals
related offences and unlawful
Page 20 of 100
Section 21
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
2961 Local Laws Infringements prescribed activities in-line with Monitor budget implications from
issued: (approx 1,000 less than Covid-19 reduced enforcement Covid-19
previous ¼ due to Covid-19 Exploring new options in Operational Monitor and review compliance
relaxation on enforcement) processes to maintain service areas
o 224 Animal infringements delivery and customer satisfaction Evaluate required animal pound
o 219 Restricted activity – camping improvements
o 2518 Parking related
infringements
197 Appeals assessed
Increase in online dog registrations
Seamless transition to working
remotely
Increased efficiency achieved with
in-field use of technology
WASTE & ENVIRONMENTAL
HEALTH
Waste Management Contract A workshop with Executive Officers, Request quotes from waste industry Work with the Infrastructure Services
Waste Officers and industry experts experts to commence the Department to project manage
was conducted This is the first step development of the Waste Strategy construction of a second
on the production of a 20-year Waste officers continuing to work weighbridge, new gatehouse and
Waste Strategy closely with Cleanaway to ensure new landfill cell
Successfully applied for a $50,149 business continuity during the Review the draft 2020/21 waste
grant for illegal dumping from State COVID-19 pandemic budget and financial impacts of
Government COVID – 19
Provided a submission to State Research potential service delivery
Government on proposed changes methods to provide a bulk kerbside
to waste legislation intending to collection service in the future
remove protection of existing waste
collection contracts
Introduction of Garden Waste
Service to commercial premises and
using bulk bins
Page 21 of 100
Section 22
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Waste Levy Waste Levy fees being paid to State Payment of waste levy revenue on Work with the Rates Section on the
Government in accordance with time in accordance with legislation to introduction of the $5 increase to the
monthly invoices received avoid interest penalty payments Waste Levy from January 2021
Container Refund Scheme (CRS) Container refund payments continue Maintain communications with VISY Review the budget impacts of the
to be received from VISY under the Recycling regarding the viability of CRS revenue sharing agreement as
Container Refund Scheme which processing recyclable material in the the volume of recyclable material
has a significant impact on offsetting current COVID – 19 crisis and collected in the kerbside collection
the gate fee for processing recycled prepare for any significant impacts service. There is a trend in reduction
material through the VISY recycling on Councils kerbside recycling in volume of recyclable sent to VISY
facility at Bli Bli collection service which reduces the revenue paid to
Council.
Memorandum of Understanding (MOU) Waste officers continued to meet Council Waste Managers will meet
with Unity Water regarding Advanced with other stakeholders to progress to discuss potential opportunities for
Waste Treatment the study the three Councils to work
collaboratively
Waste Education Completed construction and fit-out of Commence school education Open the facility to the community
the Waste Education building at sessions at the facility post COVID-19 restrictions
Reviva
Health Inspection Program Licensed premises inspection Conduct annual inspection program Planning for the reinspection of
program was impacted by COVID – of licensed premises where possible industrial premises likely to pollute
19 The program was on track in and monitor the ongoing impact of waterways that were inspected in
January and February except for COVID-19 the 2018/19 financial period
implementing the licensing of public Liaise with Queensland Health, Planning for the smooth
swimming pools Public Health Unit on Covid safe implementation of licencing and
EHO’s have worked hard to catch-up compliance for the Noosa region
inspection program for public
on inspections impacted by COVID- Planning to build capacity for an swimming pool local law
19 period and have 95% complete effective multi-agency health
the inspection program response in preparedness for a Continued integration of covid safe
Fees and charges for public second wave of COVID-19 on the compliance workload into current
swimming pool approvals complete Sunshine Coast work structures
Complete transition from paper- Provide technical and specialist
based inspection program to advice to the community and internal
electronic inspections via iPads business units on covid safe
practices from a Public Health
perspective
Page 22 of 100
Section 23
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Vector Control (Mosquitoes) Commenced aerial control of Continue regular aerial mosquito Monitor salt marsh breeding areas
mosquito borne diseases in salt control in salt marsh areas at each following rainfall and spring tidal
marsh areas during the heavy wet peak tide or coinciding with heavy activity
weather after Christmas rainfall events Conduct regular aerial treatment
Dry conditions have reduced the Limited fogging to be implemented program for the salt marsh breeding
need for regular aerial treatment of where weather conditions prevent areas and fogging of adult
salt marsh areas that normally start aerial control by helicopter resulting mosquitoes with potential to transmit
in September in massive breeding of mosquitoes mosquito borne illness
and complaints from residents Work with our communication staff
Ensure the program focuses on to improve information to public on
disease transmitting mosquitoes and the treatment program. Recent
not nuisance pest species that do advertising of proposed treatment
not transmit disease resulted in a negative public
response to our program, despite
similar advertising being conducted
prior to each treatment for many
years.
Business as Usual activities Supported businesses, community Forced deferral of the Council Refine the online burial database
organisations and the Council in approved behavioural change that allows the public to search for
responding to the Covid-19 program for better segregation of burial records online
pandemic waste and recyclable material,
impacted by COVID –19 and is
unlikely to progress this financial
year
Page 23 of 100
Section 24
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
Previous Council Consideration
Nil.
Finance
Given the significant disruption of the coronavirus COVID-19 pandemic, the Department finished
the 2019/20 year in a reasonable position with a deficit of $1.4Million, noting that there was a
$3.1M increase in the cost of the landfill provision.
Risks & Opportunities
The major risks facing the department include:
maintaining adequate health, hygiene and mitigation measures in response to the
coronavirus COVID-19 pandemic;
maintaining a sound financial position in the face of COVID-19 disruptions;
managing waste and associated emissions;
responding to funding changes in Noosa Community Support; and
managing transition of key staff close to retirement.
The main opportunities the department is investigating include:
investigating new models of service and operation as a result of COVID-19;
reviewing Council’s role in affordable housing;
exploring new service models for the Library’s outreach services; and
diversifying revenue streams.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Community Services’ Managers and Coordinators contributed to the preparation of the quarterly
departmental update report.
Departments/Sections Consulted:
Chief Executive Officer X Community Services Corporate Services
Executive Officer X Director Director
Executive Support X Community Development Financial Services
X Community Facilities ICT
X Libraries & Galleries Procurement & Fleet
X Local Laws Property
X Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 24 of 100
Section 25
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
4 CORPORATE SERVICES DEPARTMENT UPDATE - 4TH QUARTER 2019-20
DOCUMENT INFORM AT ION
Author Director Corporate Services, Michael Shave
Corporate Services Department
Index ECM/ Subject/ Branch Management/ Corporate Services
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Director Corporate Services to the Services & Organisation
Committee Meeting dated 11 August 2020 providing an update on operations of the Corporate
Services Department for the period 1 April – 30 June 2020.
REPORT
The adopted organisation structure includes the following branches under the Corporate Services
Department:
Director’s Office
Financial Services;
ICT (including Records and GIS);
Procurement & Fleet;
Property; and
Revenue Services.
Corporate Services primarily provides internal support to the other Council Departments, with the
exception of the Director’s Office involvement in strategic Council issues and projects, and the
Property branch that deals primarily with land and property management issues.
This report provides a brief summary regarding recent performance, current priorities and future
initiatives for the department.
Page 25 of 100
Section 26
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
CORPORATE SERVICES DEPARTMENT
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Financial Services
Budget 2020/21 budget adopted at Special Finalisation of BR1 budget Continue to monitor COVID-19
Meeting 10 July 2020. carryovers. impacts to Council’s budget.
Ongoing monthly budget reporting Development of the 2021/22 budget
and support. plan and proposed community
engagement process.
Assets Capitalisation of constructed and Continued asset capitalisation to Streamline asset data capture
developer contributed assets to address backlog in Work in Progress procedures.
complete the year-end process. (WIP). Commence scope and tenders for
Comprehensive valuation of buildings 2020/21 comprehensive valuation of
and stormwater assets completed. parks and other infrastructure
Desktop indexation revaluation assets.
completed for road assets. Commence the second stages of the
three year asset data improvement
project.
Statutory Reporting, Risk Management Queensland Audit Office (QAO) Completion of the 2019/20 year end QAO final external financial audit in
and Audit Compliance interim audit completed for the statutory reports and final external September 2020.
2019/20 year in May. financial audit. Review issues identified during
Finalise the review of changes to external and internal audits to
accounting standards. improve Council’s internal controls.
Treasury, Investments and Banking Review of long term cash flow Review of bank guarantee policy Review of purchase card policy to
implication to Council from the and processes to ensure best ensure optimal use of purchasing
COVID-19 pandemic. practice approach. cards and effective management of
Determine loan borrowing Investigating Technology One CIA fraud risk.
requirements for the 2020/21 budget. bank reconciliation module.
Investment portfolio managed to
ensure optimal return for Council in
alignment with Investment Policy
requirements.
Business As Usual Activities Monthly financial performance Annual 2020/21 performance plan Implementation of Technology One
reporting. development for all staff. automated scanning and transacting
Reduced payment terms for local Recruitment of two vacant positions of creditor invoices.
suppliers to 7-days to assist with their within the financial services branch. Branch service review underway to
cashflow during COVID-19 Improved fraud prevention controls identify opportunities for
Page 26 of 100
Section 27
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
pandemic. under development to further improvements and efficiencies in
Implementation of Technology One mitigate any possible risk with financial services operations.
online system solution for processing supplier bank details. Prepare branch COVID-19 recovery
of non-creditor payments and plan and activate as appropriate.
reimbursements.
ICT
Technology One (T1) CI Anywhere (CIA) CIA online requests system Early adopter involvement in new Procure to pay stage 2 including e-
web browser based functionality implemented in June 2020. TechnologyOne digital experience invoicing, processing with scanning
implementation Upgraded to the latest version of meetings application (DXP). and automatic document matching,
TechnologyOne with new Further refinements of online request and supplier portal introduction.
capabilities. system functionality including Investigate implementation of next
Extra cemeteries and plumbing introduction of Noosa Council app. version of T1 software release.
applications put online. Implementation of CIA e-recruitment CIA capital budgeting
module. implementation for 2021/22 budget
Implementation of CIA work orders process.
and financial assets. Further enterprise budgeting
Investigation into CIA contracts enhancements including fees and
module stage 2. charges functionality.
GIS Mapping Risk assessment mapping for Upgrading to the new way of Continuous improvement of mapping
coastal hazards. exchanging data with data.
Noosa Plan biodiversity updates. TechnologyOne that provides GIS mapping projects.
Mapping short term accommodation opportunities for automation.
data. Mapping of capital works program.
Processing as-constructed plans for
Council capital works to allow asset
management.
Updated Nearmaps aerial photos
from June available on Council
mapping.
ICT Security No security breaches during the Eliminating vulnerabilities found by Continuous improvement of ICT
period. external review. security to meet emerging threats.
Vulnerability assessment conducted Upgrading email security system to Implementation of new security
by external security firm. provide improved spam and controls to address risks in the ICT
Monthly online cyber-security training malicious email detection. Branch Risk Register.
and email phishing test delivered.
Page 27 of 100
Section 28
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Improved ICT Business Continuity Ensuring the security of systems
Plan. while staff work from home.
ICT Strategy and roadmap Formalised early adopter relationship Adapting the roadmap to align to Update the ICT Strategy.
with TechnologyOne including TechnologyOne release dates and
software licensing provided by capabilities.
TechnologyOne. Continuing positive partnership with
TechnologyOne to progress
projects.
Business as Usual activities Started migration of ICT staff (pilot Annual 2020/21 performance plan Reduction in the number of printers
project) to Microsoft Teams for development for all staff. and replacing oldest devices.
electronic communications. Supporting staff working at home Prepare branch COVID-19 recovery
during COVID-19. plan and activate as appropriate.
Procurement
Contract Management/Procurement Development of key procurement/ Planning underway for 2020/21 Commence delivery of 2020/21
Support probity information for new Council. capital program procurement program of work with a focus on
Development of local spend support. support for grant funded projects
analytical data. Planning and delivery for issuing due to timing pressures.
tenders that were delayed (with Brief new Council in regards to
contract extensions) due to COVID- Procurement/Probity policy and
19. procedures.
Undertake early adoption project with Contracts Module now ‘live’ for Continue to enter >$200K contracts Review and refine Contracts Module
Technology One (T1) to implement the >$200K Contracts. into the new module and monitor. implementation and commence
new CI Anywhere Contracts Module. Schedule scoping for Stage 2 scoping for Stage 2.
Business as Usual activities Departmental Purchasing Officers Provide ongoing procurement Ongoing development of systems
network monthly meetings continue. support across Council during including VendorPanel and T1
Ongoing assistance with the COVID-19 (Contracts Module and e-Probity)
assessment of the hinterland Continue to investigate/develop Recruitment process for new
playground restricted tender. ‘Professional Services’ Panel Procurement and Contracts Advisor.
initiative (ongoing). Prepare branch COVID-19 recovery
Prepare for 2020/21 capital program plan and activate as appropriate.
and associated tenders/procurement
processes.
Annual 2020/21 performance plan
development for all staff.
Page 28 of 100
Section 29
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Fleet
Fleet Replacement and Maintenance 2019/20 fleet capital program Plan for 2020/21 (revised) fleet Ongoing maintenance for fleet and
Program completed with one carryover replacement program delivery. small plant.
vehicle. Continue to coordinate team through Monitor orders and body builds for
a rotating roster between working deliveries within the financial year.
from home and in the office.
Business as Usual activities Co-ordinated vehicle reallocations to Provide ongoing support across Map key work processes with the
continue service delivery and ensure Council during COVID-19. team to identify roles and
COVID-19 safety compliance. Continue to investigate/develop responsibilities.
Monthly Fleet Advisory group ‘Professional Services’ Panel Prepare branch COVID-19 recovery
meetings continue to discuss and initiative (ongoing). plan and activate as appropriate.
manage all fleet matters. Finalise and issue fleet telematics
(i.e. GPS) invitation to quote.
Annual 2020/21 performance plan
development for all staff.
Property
Holiday Parks All holiday parks reopened due to Continue to work with park North Shore Campground –
COVID-19 pandemic shutdowns. managers to manage COVID-19 development of tender documents
Point and Noosa North Shore pandemic impacts. for new management services
Campgrounds – both sites closed 26 Monitoring QLD Government health agreement.
March 2020 due to COVID-19 advice to ensure operating
pandemic. procedures remain compliant.
Successfully managed
implementation of COVID-19
management strategies to allow
holiday parks to reopen to 80%
occupancy.
Completed minor site works at the
North Shore Campground.
Development and finalisation of Executed tenure agreements: Continue with annual community Progress capital works projects and
community tenure documents with o Noosa Outriggers (Chaplain tenure renewals due. operational maintenance on
community groups Park) community properties for 2020/21.
o Camphor Laurel Woodworkers
Storage (Johnson Avenue
Cooroy)
Page 29 of 100
Section 30
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
o Noosa Triathlon Club (Lions
Park Noosa Heads)
Development and finalisation of Finalised rent abatement package for Continuing to align Certificates of Develop Council’s approach and
commercial tenure documents commercial lessees. Currency for Public Liability to framework for rent waiver provisions
financial year. to assess rent relief requests in
Continue to work with lessees to accordance with the Federal
quantify COVID-19 pandemic Government’s Code of Conduct and
impacts. QLD Government regulations.
Finalise development of business
plan for Sunrise Beach
Neighbourhood Shopping Centre.
Permits Successful refunding of cancellations Issuing Footpath Trading renewals. Developing a framework to consider
for permit activities. Developing COVID-19 safe event footpath trading permit fee
planning protocols in accordance abatement.
with Qld Government industry
framework.
Assessment of temporary event
permit applications within COVID-19
environment.
Cancellation and refunds for
wedding permits.
Business as Usual activities Work Health and Safety Hazard Updating application forms in Implementation of service review
Inspections completed for Lifeguard readiness for new financial year. recommendations.
towers and holiday parks. Developing application guidelines to Ongoing assessment of applications
Various high use permit and assist event organisers to lodge and permits for use of Council
temporary event applications event applications. owned or managed land.
decided. Annual 2020/21 performance plan Prepare branch COVID-19 recovery
Finalised 2020/21 operational budget development for all staff. plan and activate as appropriate.
development and fees and charges.
Issued Commercial Low Use and
Street Performance Permit
Renewals.
Page 30 of 100
Section 31
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Revenue Services
Property and Rating System Finalised budget and revenue policy/ Issue of July 2020 rate levy. Monitor the impact of COVID-19 on
statement for 2020/21 financial year. Refine new customer request rate payments and potential
Liaised with the Noosability project system for rates requests and increase in arrears.
team to implement the new customer streamline process for synchronising Recommence recovery action for
request module, with specific focus data between the two name and those properties with large pre-
on the name and address register. address registers. COVID rate arrears.
Processed requests for adjustment
to waste services for approximately
2,500 commercial properties and
units in resort complexes resulting
from COVID-19 restrictions and
refunded credits when requested.
Business as Usual activities End of financial year returns for State Processing of agency payments and Process September Fire Returns in
Emergency Management Levy, Rural direct debit payments. compliance with state regulations.
Fire Levy and State pensioner Completion of rate searches in Issue reminder notices after
concession scheme completed. required periods. conclusion of July 2020 levy period.
Undertook pre-levy pensioner Processing of property transfers. Prepare branch COVID-19 recovery
verification. Respond to customer queries re July plan and activate as appropriate.
Test rate runs completed in 2020 rate levy in a timely and
preparation for issue of July 2020 efficient manner.
levy. Annual 2020/21 performance plan
development for all staff.
Page 31 of 100
Section 32
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
Previous Council Consideration
Nil.
Finance
Current business as usual activities and projects of the department are funded within the current
adopted budget.
Risks & Opportunities
Periodic reporting of departmental performance allows Council to fulfil their governance
responsibilities and ensures transparency within the organisation and to the community.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Nil.
Departments/Sections Consulted:
Chief Executive Officer Community Services X Corporate Services
Executive Officer Director X Director
Executive Support Community Development X Financial Services
Community Facilities X ICT
Libraries & Galleries X Procurement & Fleet
Local Laws X Property
Waste & Environmental Health X Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 32 of 100
Section 33
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
5 NOOSA HOLIDAY PARKS UPDATE REPORT TO 30 JUNE 2020
DOCUMENT INFORM AT ION
Author Property Advisor Commercial Property, Robyn Mercer
Corporate Services Department
Index ECM/ 8.16 Camping and Caravan Facilities (General)
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Property Advisor Commercial Property to the Services &
Organisation Committee Meeting dated 11 August 2020 providing an update on operations of the
Noosa Holiday Parks Business Activity to 30 June 2020.
REPORT
FINANCIAL PERFORMANCE
2019/20 2019/20
% Current YTD
TOTAL BUSINESS ACTIVITY Current YTD
Budget Variance
Budget Actuals
Total Revenue 3,089,128 2,150,628 69.62% (938,500)
Total Expenditure 2,266,092 1,852,458 81.75% 413,634
Operating Surplus/(Deficit) 823,036 298,170 (524,866)
Key Comments Total Business Activity
The 2019/20 financial performance for the total business activity did not achieve budget forecast,
as a result of the COVID-19 pandemic impact on park revenues. On 26 March 2020, in response
to Queensland Health Directives all holiday parks were closed with the Noosa River Holiday Park
remaining open for essential travellers only. All holiday parks reopened in mid-June with a staged
reopening approach incorporating lower occupancy limits in accordance with advice from
Council’s COVID taskforce. A staged reopening approach was implemented to allow evaluation
and assessment of COVID-19 control measures before consideration of increased occupancy
limits.
Further commentary on each site is included below.
Boreen Point Campground
2019/20 2019/20
% Current YTD
Boreen Point Campground Current YTD
Budget Variance
Budget Actuals
Total Revenue 496,571 359,163 72.33% (137,408)
Total Expenditure 396,282 390,394 98.51% 5,889
Operating Surplus/(Deficit) 100,289 (31,231) (131,520)
The site was closed to all patrons from 26 March 2020 – 11 June 2020.
The site reopened on 12 June with a 40% occupancy limit and at 30 June was operating with
an 80% occupancy limit.
Page 33 of 100
Section 34
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
Noosa River Holiday Park
2019/20 2019/20
% Current YTD
Noosa River Holiday Park Current YTD
Budget Variance
Budget Actuals
Total Revenue 2,206,229 1,694,740 76.82% (511,489)
Total Expenditure 1,500,605 1,226,027 81.70% 274,579
Operating Surplus/(Deficit) 705,624 468,713 (236,911)
The site was closed to all patrons from 26 March 2020 – 11 June 2020 with the exception of
essential travellers.
Budgeted variable costs such as management commission and water and wastewater
charges reduced as a result of the closure.
The site reopened on 12 June with 35% occupancy limit and at 30 June was operating with
an 80% occupancy limit.
Noosa North Shore Campground
2019/20 2019/20
% Current YTD
North Shore Campground Current YTD
Budget Variance
Budget Actuals
Total Revenue 386,328 96,725 25.04% (289,603)
Total Expenditure 369,205 236,037 63.93% 133,167
Operating Surplus/(Deficit) 17,123 (139,312) (156,435)
The site was closed to all patrons from 26 March 2020 – 18 June 2020.
Budgeted variable costs such as management commission and water charges reduced as a
result of the closure.
The site reopened on 19 June 2020 with a 40% occupancy limit and at 30 June 2020 was
operating with an 80% occupancy limit.
COVID-19 REOPENING AND OPERATIONAL PLANS
Extensive consultation was undertaken with park managers and the COVID-19 Taskforce to
develop reopening and operational plans for all holiday parks during the COVID-19 pandemic.
Risk registers have been prepared for each site with a suite of control measures implemented
including the staged reopening approach to ensure the risk of COVID-19 transmission is
minimised.
Current occupancy limits are being maintained with a watching brief in place given recent
increases in reinfection rates in Victoria and NSW.
PARK OCCUPANCY PERFORMANCE
Figure 1. Occupancy (%)
Figure 1 highlights the impact of
closure or restricted operations on the
aggregate financial year occupancy
level achieved for each site. The
higher levels of occupancy at Noosa
River Holiday Park reflect the location
of the park and its popularity with
customers, whilst the lower occupancy
level at Boreen Point Campground
reflect the geographical location and
different experiential offering for
guests.
Page 34 of 100
Section 35
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
The significantly low occupancy level of 5% achieved at Noosa North Shore Campground was
due to site closure from July 2019 to January 2020 for redevelopment works and from March
2020 to June 2020 due to COVID-19.
Figure 2. Average Stay (days)
Figure 3. Occupants
MAINTENANCE
Maintenance for each facility is performed in line with established budget allocations, including
any reactive maintenance. Completed works at the holiday parks include:
Noosa River Holiday Park:
Completed electrical audit and associated rectification works.
Re-mulching of the foreshore camping area.
Noosa North Shore Campground
Site upgrade, levelling and associated works to provide a further 13 -15 sites in the south-
eastern section of the campground.
Boreen Point Campground
Internal repainting of the large amenity block.
Refurbishment and modernisation of the reception area.
Page 35 of 100
Section 36
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
Previous Council Consideration
Ordinary Meeting Minutes, 20 February 2020, Item 6, Page 8
That Council note the report by the Property Advisor – Commercial Property to the Services &
Organisation Committee Meeting dated 11 February 2020 providing an update on operations of
the Noosa Holiday Parks for the period 1 July 2019 to 31 December 2019.
Ordinary Meeting Minutes, 15 August 2019, Item 11, Page 8
That Council note the report by the Property Manager to the Services & Organisation Committee
Meeting dated 6 August 2019 providing an update on operations of the Noosa Holiday Parks
Business Activity to 30 June 2019.
Finance
Periodic reporting of holiday park business activity performance allows Council to fulfil its
governance responsibilities and ensures transparency within the organisation and the
community.
Risks & Opportunities
Risks
It is possible that COVID-19 infection rates will increase in Queensland and interstate forcing
Council to reduce occupancy limits or again close holiday parks entirely. Decisions to reduce
occupancy limits or close holiday parks will be guided by the COVID-19 Taskforce and the
State Government.
Assumptions were included in the 2020/21 holiday park budget relating to further COVID-19
impacts. Should closures / reduced occupancy result in greater than forecasted budget
impacts, the negative financial implications will need to be considered on the overall Council
budget.
Opportunities
If COVID-19 restrictions continue to ease Council will consider increasing current occupancy
limits in consultation with park managers and the COVID-19 Taskforce.
Should increased occupancy levels hold throughout the 2020/21 financial year upside
financial performance will provide additional profit to Council to reduce the current budgeted
Council operating deficit.
An invitation to quote has been issued for a new brand development initiative, as the first
phase of a broader marketing project which will seek to capitalise on emerging opportunities
within and beyond the current COVID-19 environment.
Migration of the Noosa Holiday Parks website to the LGAQ platform will provide a new
customised design and mobile friendly layout for digital devices.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Director Corporate Services
Property Manager
Management Accountant
Page 36 of 100
Section 37
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
Departments/Sections Consulted:
Chief Executive Officer Community Services X Corporate Services
Executive Officer Director X Director
Executive Support Community Development X Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws X Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 37 of 100
Section 38
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
6 EXECUTIVE SERVICES DEPARTMENT UPDATE - 4TH QUARTER 2019-20
DOCUMENT INFORM AT ION
Author Director Executive Services, Debra Iezzi
Executive Services Department
Index ECM/Subject/Executive Branch Updates
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Director Executive Services to the Services & Organisation
Committee Meeting dated 11 August 2020 providing an update on operations of the Executive
Services Department for the period 1 April to 30 June 2020.
REPORT
The adopted organisation structure includes the following branches under the Executive Services
Department:
Governance;
People and Culture;
Community Engagement; and
Customer Service.
This report provides a brief summary regarding recent performance, current priorities and future
initiatives for the Executive Services Department.
The impact of the COVID-19 pandemic has required the reprioritisation of some projects however
every effort has been made to maintain standards of service to the community and support our
employees. The Department has also been responsive in dealing with emerging issues,
highlights include:
Governance:
- Providing support to operational areas in effective risk management and business
continuity planning.
People and Culture:
- Supporting our employees and Managers to implement new temporary flexible work
arrangements;
- Providing advice and assistance to employees in support of their health and
wellbeing; and
- Providing WH&S advice relating to special work arrangements to ensure the safety of
our employees and the community.
Community Engagement:
- Providing relevant and timely communications through the media and web to inform
our community of developments on the response to COVID-19 and available support.
Customer Service:
- Working to ensure the needs of our customers are met and our customer service
levels are maintained as far as possible.
Page 38 of 100
Section 39
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
EXECUTIVE SERVICES DEPARTMENT
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Governance
Support the organisation with integrity Participated in statewide Public Roll-out online human rights training Finalisation of Organisational Policy
related matters Interest Disclosure (PID) Quarterly targeted at public sector agencies on Conflicts of Interest.
Meeting hosted by the QLD for the organisation.
Ombudsman. Preparation of response to QLD
Participated in Councillor Induction Human Rights Commission’s audit
training on governance and integrity on implementation of the QLD
matters hosted by State Human Rights Act 2019 in our
departments, including Department Council.
of Local Government, Integrity Preparation of training pack for
Commissioner etc. Councillors on governance and
Council’s website content prepared integrity matters.
and published in relation to Human
Rights, including a new complaint
form.
Review of all Council adopted
policies for compliance with the
Human Rights Act 2019 completed.
Prepared draft Conflict of Interest
COI Policy.
Support Council’s Audit and Risk Coordinated and prepared Review and finalisation of Internal Prepare reports and information for
Committee Governance and Risk related Audit Reports for Contractor upcoming Audit and Risk Committee
documents and reports for Council’s Management & WH&S Management Meeting in late August.
Audit and Risk Committee Meeting of Contractors.
of 5 June 2020.
Coordination of Council’s Business COVID-19 BCP prepared for Review and implement improvement Commence implementation of 2019
Continuity Framework Governance. Note - all other opportunities identified from internal Audit recommendations for
Departments have also submitted audit. Business Continuity Planning – has
BCPs in relation to COVID-19. been delayed due to other priorities.
Page 39 of 100
Section 40
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Governance and Risk Management Completed Insurance Renewals for Self-Assessment Questionnaire Continue implementation of
Items 20/21. completion for LGMS. recommendations resulting from the
Attended training on claims Preparing privacy advice for ELT internal audit of the risk
management by our insurer. consideration – to avoid misuse of management framework.
Submitted new internal insurance personal information.
claims process management Annual update of Council’s
proposal for ELT. Delegations Registers.
Updated external website with Coordination and completion of
insurance claims management Annual Report for FY2019-20.
process and form for the public.
Prepared two quotes for new types
of insurance coverage from ELT
consideration – crime and statutory
liability coverage.
Prepared new draft Compliance and
Enforcement Policy.
Assistance on the COVID-19
taskforce by providing advice.
Business as Usual activities 16 insurance claims received* Ongoing coordination of progress FY2019-20 RTI Statistics reporting
6 Administrative Action Complaints updates for the Operational Plan for Department of Justice and
received (increase of 100% from and Branch Plans for Council. Attorney-General.
last qtr); Continue to network with Local and
8 Right to Information (RTI) State groups for best practice and
applications received (increase of process improvements.
100% from last qtr). Creation of a Council-wide litigation
Ongoing advice and support to tracker identifying all legal cases
operational teams on various that Council is currently engaged in
matters including risk and policy for CEO consideration.
advice. Operational processing of insurance
claims has commenced (formally
*Note – 12 public liability claims received, processed by our insurer, now any
mainly for tree branches and 4 motor claims below our excess threshold
vehicle claims. need to be processed by
Governance).
Page 40 of 100
Section 41
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
People and Culture
Leadership Group Development Promote the progress and purpose Review the program for 20/21 and Two follow up sessions have been
Program of the group to teams and the organise development sessions. scheduled with the Leadership
organisation, reinforcing the agreed Group between July and December
values which have been adopted by 2020 to check in and reinforce the
the group. agreed values.
Mentoring Program Check-ins with mentor pairs for Program put on hold for the majority Re-engage the mentoring program.
feedback on the relationship in the of participants due to competing
current climate. priorities for both mentors and
mentees.
Young Employees Program Program put on hold due to COVID- Program is on hold due to COVID- Recommence the program pending
19 19. budget, availability of participants
and external influences.
Traineeships Recruitment of trainees put on hold Place bid for one additional trainee Resume recruitment process for two
due to COVID-19 restrictions and in Community Support (commencing trainees (ICT/ Economic
limited resources. 2021). Development) that were put on hold
due to COVID19.
Consider future opportunities for
traineeships in the event of govt.
funding being made available.
Work Health and Safety Managed Workcover claims and Implementation of the new WH&S Implementation of the new WHS
supported employees in suitable Management System Plan. Management Plan and training
duties and return to work Continuous improvement of the programme.
programmes. WHS system and Safety Identify and implement strategies to
Development of TAKE 5 papers to Awareness. reduce workcover premiums.
reflect COVID-19 safe work Ongoing management of cases to Continue to roll out the SKYTRUST
practices. achieve better claim and return to system in a staged process.
Modification of work practices (eg: work outcomes. Identify and implement strategies to
number of passengers in vehicles) Providing COVID-19 response improve Council’s workcover
to reflect COVID-19 restrictions. services. premiums.
Complete project plan for the Implementation of the SKYTRUST
SKYTRUST pilot system for identified pilot groups
(WHS/rehabilitation system). (Parks and Gardens, Libraries and
Galleries).
Page 41 of 100
Section 42
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Co-ordinate 2019/2020 Training Some non-essential training was not Implementation of the 20/21 training Minimal essential training to be
Programme and Budget completed due to COVID-19 programme and review of training completed as available.
restrictions. provision/methods given COVID-19
Online training has been offered restrictions.
where possible. Training limited to
Preparation of the 20/21 training essential/compliance training due to
programme and budget. COVID-19 and financial constraints.
Workforce Planning Put on hold due to COVID-19 Put on hold due to COVID19 Review the Workforce Planning
priorities. priorities Strategy.
Work with Departments to identify
key priority areas and commence
operational workforce planning incl.
the identification of actionable
strategies and addressing specific
workforce gaps incl. succession
planning.
Council’s Drug and Alcohol Policy and Random testing put on hold due to Review of Drug and Alcohol policy to Re-commence random testing.
Procedure COVID-19. incorporate pre-employment
medicals.
Employee Relations Review of P&C policies for Resolution of any emerging Prepare for commencement of
compliance with the Qld. Anti- workplace issues. enterprise bargaining for the new
Discrimination Act. Endorsement of updated P&C Certified Agreement.
policies
Employee Wellness Program Development of a wellbeing Maintain wellness site with up to Identify initiatives that will have a
program to support the health and date, relevant information and direct impact on the well-being of
wellbeing of employees during the resources employees and increase
COVID-19 pandemic and beyond. Produce wellness calendar participation and engagement with
identifying key dates for wellbeing the Wellness Project incl.
initiatives organizational team challenges.
Undertake a series of pulse surveys
with employees to identify the
issues they face while working
remotely and as a result of COVID-
19 to help council manage
their well-being.
Page 42 of 100
Section 43
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Business as Usual activities Provide frontline response services Provide response services as part of Continue to provide response
Support the organisation with HRM to the COVID-19 Taskforce Team the COVID19 Taskforce Team. services to the COVID-19 Taskforce
services incl. payroll, work health and including employee relations, Re-commence recruitment for key Team.
safety, recruitment, on-boarding and wellbeing, deployment opportunities, positions. Assess future work practices,
workplace relations. implementing working from home Partner with ICT to develop scope policies and procedures post
arrangements and supporting for implementation of new T1 e- COVID-19.
employees impacted by the recruitment module. Implement project plan for new e-
temporary closure of Council recruitment module.
facilities.
Finalise the recruitment process for
External recruitment put on hold the P&C Manager position which
from Apr-June 20. was delayed as a result of COVID-
19.
Community Engagement
Communications and Community Date yet to be finalised to discuss Finalise new communication tool Continue to produce weekly Mayor
Engagement Strategy Review incl. Engagement component of Strategy which is a monthly double page Community Video update for
Review of branch services. with new council. spread in Noosa Today. website and social media
Your Say Noosa has transitioned to Conduct a three-month trial of the Review monthly double page
a new upgraded platform. initiative and review its spread.
Completed in mid-June. effectiveness, prior to committing to Investigate Budget engagement
Team functioning well during a full year. methods that could be utilised for
COVID. Rotational roster Commence start of weekly Mayor future engagement on Budget.
implemented to have an officer on video segment for website and Organise community engagement
site at least three days a week. social media. discussion with councillors.
Website Project Website now operating effectively. New shared model in operation, but Conduct first quarterly catch up of
Ongoing liaison with LGAQ as web COVID-19 has prevented a regular new Website Hierarchy Approval
provider to iron out a few technical web catch up forum. team.
issues Recorded an average of 68,000 Continue to focus on improving
Continuing to provide assistance monthly visitors to Council website website pages content and links.
and guidance on web improvements between April and June. Over
to staff. 90,000 unique visitors recorded in
All necessary staff trained on new April, at height of COVID-19
platform. lockdown. The three month
visitation was 203,941.
Staff assisted with transition of
council intranet to new JADU COVID-19 and Landfill Resource
platform this included one-on-one Recovery were popular in April at
training for staff. the height of COVID shutdown.
Page 43 of 100
Section 44
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Positions Vacant was the most
popular page in June.
Review COVID-19 webpages. Liaise
with Economic Development and
Community Services to ensure
content is factual and up to date.
Social Media Introduction of nightly COVID-19 Preparations underway on Identify regular weekly posts to
Community Update to keep developing a content calendar for generate better engagement.
community informed about COVID social media through to October Look for ways to increase Council’s
locally. 2020. Instagram following.
This included videos twice a week Further equipment purchased to
which had good engagement and improve video content.
well received. Review underway on current video
More than 30 videos produced editing software to determine
during the height of COVID. whether upgrade required.
During April and May – these
COVID Community Updates
averaged a reach of about 6,200.
Time-lapse camera installed for
Orealla Crescent Bridge
construction. Regular updates
uploaded to social media to keep
community informed of progress.
Steady growth in Facebook
followers during the quarter. Now
17,608 - up from 17,039 in March.
LinkedIn growth continues, with an
18 per cent increase in followers this
quarter. There are now 3,750
followers.
Corporate E-newsletter promotion Weekly eNews produced and Review current software and eNews Look to produce a video to promote
delivered every Friday during provider to ascertain a better option. eNews subscriptions to use on social
COVID-19 until June 30. Design limitations with current media and website.
eNews returning to a monthly provider.
edition in July 2020.
Good growth with subscribers now
2402 – up 13% from previous
quarter.
Page 44 of 100
Section 45
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Business as Usual activities 21 media releases prepared (as Deliver Citizenship Ceremonies in Produce a generic promotional
listed on Council’s website) August and lock in more permanent video on community engagement
Significant work on COVID dates for future ceremonies. and use of newly designed website.
community matters and keeping the With COVID-19 restrictions easing,
public informed. workload is now focussing on
Work resumed on arranging post roadworks, and council related
COVID-19 citizenship ceremonies. matters.
Three small functions have been Council budget:
scheduled for August. - Produce material for double-page
Council budget: spread for Noosa Today on budget
- Produced a number of pre-budget initiatives.
stories for media. - Prepare double-page publication
- Extensive budget media material for August and September.
developed, including a two-page
budget overview document.
-Media conference arranged on
Budget Day for local media
-Produced Budget video, involving
all councillors.
Customer Service
Recruitment and Training Onboarding of 3 Customer Service Training of a Customer Service Recruit vacant permanent positions
Officers and development to face to Officer to support team leader role (2 x FT and 1 x PT).
face functions. with aim to backfill position in times Continue training of customer
Transition to work from home due to of leave. service team on critical areas of
COVID-19 with minimal disruption to Rates refresh training. knowledge.
call contacts. Support Customer Service team
Transition back to the office with with training and coaching of CiA
safety of staff considered and request system
implemented for face to face
contacts.
Review of Branch Policies COVID-19 BCP created and Review Customer Service BCP. Ensure new or changed council
implemented Update Customer Service Cash policies relating to new financial
COVID-19 Risk assessment created Handling Policy. year are up to date on [email protected] implemented. Determine branch KPI’s in
Adoption of Flag Policy. preparation for performance plan
period.
Page 45 of 100
Section 46
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Continual Customer Service intranet Update all links and processes after Review and update pages affected Adding quick access to iP@N pages
(iP@N) improvements CIA request system implementation. by EOFY changes. where media releases are
Roll out all users’ access IP@N Continue to update iP@N link to CiA applicable.
pages to organisation. request system as request types still Linking website policies to iP@N for
Review Rates pages and generate changing. easy access.
quiz in preparation for peak period. Development of procedures folder
Review of recognition program for for iP@N administration.
feedback initiative, as well as review
of iP@N knowledge pages and
processes.
Service Review Combined Service Meetings Development of progression Work on identifying workflow
ongoing, additional meetings on opportunities within the branch. improvements for the customer
hold due to COVID-19. service team.
New phone call system incl. On line License upgrade to Purecloud 3. Implement Skype for Business Investigate post call survey options
Chat and Snap Send Solve requests. Updated Purecloud canned integration to Purecloud. including as part of email replies.
responses (templates) for both Implement training and Purecloud Create training guides.
webchat and email contacts. rostering.
Customer Service Charter and review of Train and work with Noosability Continue to work with the Continue to work with the
the management of customer requests. team for CiA deployment of new Noosability team to implement the Noosability team to implement the
request system. new request system. new request system.
Business as Usual activities Transition to and from WFH with Peak period operationally (rates) Review QA and training progress
minimal disruption to service due to Offer feedback on current issues and plan, implement improvements.
COVID-19 with CiA.
Review COVID-19 BCP and update
with learnings.
Page 46 of 100
Section 47
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
Previous Council Consideration
Nil.
Finance
Nil.
Risk & Opportunities
The impact of COVID-19 has resulted in the reprioritisation of several projects and delayed the
delivery of some programmes.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Branch Managers of the Department were consulted in the preparation of this report.
Departments/Sections Consulted:
Chief Executive Officer Community Services Corporate Services
Executive Officer Director Director
Executive Support Community Development Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
X Executive Services Environment & Sustainable Development Infrastructure Services
X Director Director Director
X Community Engagement Building & Plumbing Services Asset Management
X Customer Service Development Assessment Buildings and Facilities
X Governance Economic Development Civil Operations
X People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 47 of 100
Section 48
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
7 CAPITAL PROGRAM DELIVERY STATUS - 30 JUNE 2020
DOCUMENT INFORM AT ION
Author Asset Planning Manager, Bryan O’Connor
Index ECM/ Subject/ 2019-2020 Annual Capital Works Program
Attachments 1. Capital Projects Delivery Status – 30 June 2020
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Asset Planning Manager to the Services & Organisation
Committee Meeting dated 11 August 2020 providing an update on the status of the 2019/20
Capital Works Program and note that the anticipated 2019/20 Financial Year capital expenditure
final result will be $25.9M, equivalent to 84% of the $30.8m capital works budget.
REPORT
The purpose of this report is to inform Council of the overall status and associated activities of
the Capital Works Program to the end of June 2020. The report provides an opportunity to
highlight and discuss projects within the program and confirm the delivery status of projects
delivered throughout the 2019/20 financial year.
There were 112 active projects in the 2019/20 capital program as of 30 June 2020 (including the
carryover projects from 2018/2019) with a value of $30.8m.
1. Current Projects
The major focus in the final quarter of the financial year was to complete the construction phase
of projects. However, some significant projects are programmed as multi-year projects, meaning
they will be delivered over two or more financial years. Additionally, the majority of design-only
projects in the financial year are completed in preparedness for the construction phase
throughout the 2020/21 financial year
Projects currently underway or being delivered across multiple years of the capital program
include:
Sunrise Beach – Orealla Bridge Renewal
Hinterland Playground, Cooroy (planning & design)
Tewantin, Hilton Terrace intersection upgrade
Kin Kin Wahpunga Lane Bridge Renewal
Cooran Tablelands Road Bridge Renewal
Stage 3 Rufous St Peregian
Page 48 of 100
Section 49
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
Image 1: Sunrise Beach – Orealla Bridge Renewal
2. Completed Projects
A major achievement for Noosa Council was the delivery of $25.9m of capital works in a single
financial year. This is a significant result in the current environment and demonstrates that
Council continues to mature in delivering a large capital works program consistently, particularly
with the 2018/19 financial year also delivering $26.1m. The capital works framework of project
control groups and a capital works executive have continued with organisational efficiencies and
enabled staff and Councillors to make informed decisions that relate to projects that are delivered
throughout the year. This is aided by having valuable resources within the design and delivery
teams.
Some of the projects completed across the capital program throughout 2019/20 include multi-
year projects that have been underway for more than one financial year and are considered:
large projects that require extended periods for delivery, or need to be timed to reduce the
impact on the community; or
are complex that require extended planning and consultation periods before construction
can commence.
These include but are not limited to the following projects:
Cooroy – Black Mountain Road Priority Sections and Road Reconstruction
Noosaville - Gympie Terrace Stormwater Renewal
Cooran – Pioneer Park Facilities Upgrade
Peregian Beach – Peregian Beach Public Amenities Renewal
In addition, delivery of the 2019/20 road reseal program of approximately $4m was completed
across both coastal and hinterland sealed road networks.
Page 49 of 100
Section 50
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
Image 2: Noosaville – Hilton terrace Corridor upgrade
3. Summary
The current capital delivery expenditure to 30 June 2020 is $25.9m, or 84% of the capital
program.
It is important to note that there are $5.7m in outstanding commitments. This amount not only
reflects those projects currently being delivered, but also new contracts awarded for the 2020/21
financial year capital program.
The financial outcome of the 2019/20 financial year capital works program will also be reported to
Council in the first budget review of 2020/21 financial year and will confirm the significant
achievement of delivering another large capital works program throughout 2019/20.
Image 3: Black Mountain - Black Mountain Road Reconstruction
Previous Council Consideration
Nil.
Finance
The final capital delivery expenditure to 30 June 2020 including actuals and commitments is
$25.9m or 84% of the full year Capital Program. The delivery and completion of projects
continues across the Program with staffing resources to be increased in the coming months to
support the design and delivery phases of the 2020/21 projects.
Page 50 of 100
Section 51
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
The table and the graph provided shows a breakdown of expenditure as at 30 June 2020.
Capital Works Program Amount
YTD Actual Expenditure $25,920,940
Committed Expenditure $4,845,178
Remaining Capital Expenditure $106,483
Full Year Budgeted Expenditure $30,872,601
Committed Remaining Capital
Expenditure Expenditure…
15.69%
YTD Actual
Expenditure
83.96%
Risks & Opportunities
The current risk to the Capital Program is the resourcing of Planning, Design and Delivery staff.
In mitigating this risk, projects have been reviewed and where necessary, projects were re-
profiled and adjusted through the budget review process, although there was no budget review in
the second half of the year due to COVID-19. In addition, the recruitment activities have resulted
in the appointment of a capital planning position, to assist in the delivery of the 2020/21 and
future years capital program.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Project delivery staff within the Infrastructure Services Department were consulted in the
preparation of this report.
Chief Executive Officer Community Services x Corporate Services
Executive Officer Director Director
Executive Support Community Development x Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development x Infrastructure Services
Director Director x Director
Community Engagement Building & Plumbing Services x Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning x Infrastructure Planning,
Design and Delivery
Page 51 of 100
Section 52
ATTACHMENT 1
Page 52 of 100
ATTACHMENT 1
ay, =| a .
NOOSA COUNCIL Capital Schedule
As at 30 June 2020
Report run date: 27-Jul-2020 08:41:33
5008 12 500812 - Orealla Crescent Overpass Refurbishment 1,765,000 1,754,514 754,515 754,515 966,099 2,078,[email protected]%
500864 500864 - Tewantin Doonella Bridge Renewal 282,000 293,047 143,047 143,047 127,169 76,[email protected]%
500962 500942 - Cooran Tablelands Road Bridge Renewal 100,000 100,000 50,000 50,000 82,220 12,980 © 164.44%
500970 500944 - Noosa Heads Weyba Road Pedestrian Bridge Rehabilitation 154,000 154,000 154,000 154,000 145,270 0g 94.33%
500972 500946 - Kin Kin Wahpunga Lane Bridge Renewal Annual 200,000 200,000 50,000 50,000 82,180 12,980 © 164.36%
Total Bridges 2,501,000 2,501,561 1,151,561 1,151,561 1,402,939 2,180,731 121.83%
500510 500510 - Noosa Main Beach - Sand Pump Replacement 0 0 0 0 45,253 08 0.00%
500820 500820 - Renewal of revetment wall at O-Boats Gympie Tce, Noosaville 0 17,707 17,707 17,707 29,592 08 167.12%
500867 500867 - Peregian Beach Boardwalk Renewal North of Tower to Access 57 415,000 410,931 30,931 30,931 18,128 0g 58.61%
500965 500930 - Beach Access Shower Renewal Claude Batten Drive 0 45,980 45,980 45,980 23,629 [email protected]%
501012 500980 - Installation of Permanent Tide Gauges in Lower Noosa River 0 47,500 47,500 47,500 20,237 [email protected]%
501013 500981 - Noosa Council Flood Forecasting system 0 47,500 47,500 47,500 75,021 09 157.94%
Total Coastal Canals and Waterways 415,000 569,618 189,618 189,618 211,859 0 111.73%
501005 500965 - Cooroy Cemetery Plant & Equipment Shed 60,000 60,000 60,000 60,000 0 0g 0.00%
Total Cemeteries 60,000 60,000 60,000 60,000 0 0 0.00%
500953 500939 - Tewantin Former TAFE Property Purchase 0 0 0 0 6,626 3,[email protected]%
Total Commercial Land & Property 0 0 0 0 6,626 3,196 0.00%
500842 500840 - Tewantin SES Termite Damage 0 0 0 0 35,424 [email protected]%
500857 500851 - Sunshine Beach NAC - Roof Replacement 232,500 228,650 228,650 228,650 410,196 [email protected]%
500873 500873 - NAC - LTS AMP Pool Renewal Program 0 0 0 0 8,956 [email protected]%
500874 500874 - Sunshine Beach NAC - Renewal Program 700,000 700,000 700,000 700,000 621,105 08 88.73%
500907 500905 - Rufous St - Stage 3 Community House, Car Park & Landscape 3,195,000 3,147,746 3,147,746 3,147,746 681,570 16,[email protected]%
500908 500906 - Rufous St - Stage 3 Civil Works (Water Main) 53,000 53,000 53,000 53,000 54,488 [email protected]%
Page 52 of 100Section 53
Page 53 of 100
NOOSA COUNCIL Capital Schedule
¢ ay al 4 > .
As at 30 June 2020
Report run date: 27-Jul-2020 08:41:33
500916 500912 - Peregian Beach Surf Club Roof Replacement 0 164,412 164,412 164,412 16,328 [email protected]%
500940 500925 - Rufous St - Stage 3 Digital Hub Expansion 42,000 42,000 42,000 42,000 24,173 2,[email protected]%
500941 500926 - Rufous St - Stage 3 Project Management 130,000 130,000 130,000 130,000 74,657 60,[email protected]%
500952 500931 - Community Facilities Minor Works Brought Forward 0 184,418 184,418 184,418 173,824 34,[email protected]%
500973 500947 - Noosaville Wallace House Restumping 85,000 85,000 85,000 85,000 123,610 9,760 & 145.42%
510009 510009 - NAC Pool Earthing System 0 0 150,000 150,000 7,403 0@ 494%
510015 510015 - NAC Replacement of Light Pole Fittings 0 0 59,500 59,500 0 [email protected]%
510016 510016 - Noosa Leisure Centre Replacement of Ventilation Fans 0 0 30,000 30,000 0 [email protected]%
510018 510018 - Pomona School of Arts Hall - Amenities Upgrade 0 0 0 0 630 1,[email protected]%
510023 510023 - Legal and Procurement Advice, Ricon Insolvency 0 0 0 0 135,236 34,[email protected]%
Total Community Facilities 4,437,500 4,735,226 4,974,726 4,974,726 2,367,601 159,428 47.59%
500858 500852 - Tewantin Administration Building Roof 0 81,775 81,775 81,775 -241 0@ -0.29%
500963 500933 - Tewantin Admin Building - Security Upgrade 0 86,606 86,606 86,606 79,973 [email protected]%
Total Corporate Buildings 0 168,380 168,380 168,380 79,732 0 47.35%
500974 500978 - Shire Gravel Resheeting Annual 410,000 410,000 410,000 410,000 437,722 183,[email protected]%
Total Gravel Road Network 410,000 410,000 410,000 410,000 437,722 183,671 106.76%
500661 500661 - Noosa North Shore Campground Redevelopment 2,410,000 2,456,544 2,892,544 2,892,544 2,995,314 22,[email protected]%
500663 500663 - Noosaville, Noosa River Holiday Park Large Amenities Refurb 0 5,000 5,000 5,000 4,588 [email protected]%
Total Holiday Parks 2,410,000 2,461,544 2,897,544 2,897,544 2,999,902 22,971 103.53%
500651 500651 - Noosaville Library, Refurbishment Planning and Design 0 30,000 30,000 30,000 30,518 [email protected]%
500975 500948 - Cooroy Butter Factory Arts Centre (The Pottery) Louvre Repla 15,000 15,000 15,000 15,000 14,400 [email protected]%
510010 510010 - Cooroy Butter Factory Roof & Gutter Upgrade 0 0 88,000 88,000 61,588 [email protected]%
Total Libraries & Galleries 15,000 45,000 133,000 133,000 106,507 0 80.08%
501006 500300 - Minor Capital Acquisitions 0 0 0 0 26,329 [email protected]%
Page 53 of 100Section 54
Page 54 of 100
NOOSA COUNCIL Capital Schedule
af > > t
As at 30 June 2020
Report run date: 27-Jul-2020 08:41:33
Total Not Applicable 0 0 0 0 26,329 0 0.00%
500551 500551 - Noosa Hinterland Priority Playground - Planning & Design 300,000 321,527 321,527 321,527 281,973 291,[email protected]%
500594 500594 - Botanic Garden Shade House 380,000 367,602 367,602 367,602 306,069 6,[email protected]%
500882 500882 - Peregian Beach Town Square Upgrade Planning & Design 0 13,890 13,890 13,890 11,113 [email protected]%
500976 500949 - Lake Macdonald Botanic Garden Irrigation System Renewal 57,330 57,330 57,330 57,330 51,568 [email protected]%
500977 500950 - Lake Macdonald Botanic Garden Signage Renewal 25,608 25,608 25,608 25,608 16,258 08 63.49%
500978 500951 - Noosa Heads Alex Dan Park Playground Renewal 67,427 67,427 67,427 67,427 67,761 [email protected]%
500979 500952 - Sunrise Beach Ben Lexcen Drive Park Playground Renewal 60,000 60,000 60,000 60,000 61,593 [email protected]%
500980 500953 - Shire BBQ Renewal Program Annual 75,000 75,000 75,000 75,000 63,672 [email protected]%
500981 500954 - Shire Park Furniture Renewal Program Annual 50,000 50,000 50,000 50,000 26,443 08 52.89%
500982 500955 - Shire Park Shelter Renewal Program Annual 45,000 45,000 45,000 45,000 34,798 08 77.33%
500993 500966 - Cooran Pioneer Park Facilities Upgrade Annual 65,000 65,000 65,000 65,000 67,765 0®@ 104.25%
500983 500979 - Noosaville Gympie Tce Park Furniture Renewal Annual 150,000 150,000 150,000 150,000 147,721 08 98.48%
510008 510008 - Noosa Heads Lions Park - Damage Repair 0 0 60,000 60,000 41,526 08 69.21%
Total Parks & Playgrounds 1,275,365 1,298,383 1,358,383 1,358,383 1,178,259 297,468 86.74%
500671 500671 - Noosa Heads, Park Road Boardwalk Construction 0 0 80,000 80,000 47,784 19,[email protected]%
500906 500903 - Tewantin, Hilton Terrace CNLGGP Shared Pathway 0 18,074 18,074 18,074 11,506 [email protected]%
500923 500919 - Wallace Park Pathway 5&6 0 14,609 14,609 14,609 15,247 0g 104.37%
500984 500956 - Shire Pathway Renewal Program Annual 100,000 100,000 100,000 100,000 117,600 0 117.60%
500994 500967 - Noosaville Sea Eagle Drive & Shire Drive Pathway Upgrades 174,000 174,000 174,000 174,000 10,863 [email protected]%
510013 510013 - Noosa Heads Noosa Drive Boardwalk 0 0 0 0 39,324 [email protected]%
501020 510024 - Claude Batten Dr Pathway and Noosa Main Beach Boardwalk 0 0 0 0 46,798 [email protected]%
Total Pathways & Boardwalks 274,000 306,683 386,683 386,683 289,122 19,869 74.77%
100726 100726 - Peregian Beach Public Amenities Renewal 577,000 594,215 594,215 594,215 613,481 08 103.24%
Total Public Amenities 577,000 594,215 594,215 594,215 613,481 0 103.24%
500312 500957 - Shire Bus Shelter Disabled Compliant Program Annual 500,000 500,000 500,000 500,000 598,567 08 119.71%
Page 54 of 100Section 55
Page 55 of 100
& iS | =
NOOSA COUNCIL Capital Schedule
As at 30 June 2020
Report run date: 27-Jul-2020 08:41:33
Total Public Transport Infrastructure 500,000 500,000 500,000 500,000 598,567 0 119.71%
500530 500530 - Whole of Shire Reseal & Rehabilitation Program 0 0 0 0 6,162 08 0.00%
500840 500757 - Black Mountain - Road Priority Sections and Road Reconstruct 1,290,000 1,318,214 1,318,214 1,318,214 1,542,370 7,[email protected]%
500967 500936 - Directional Signage Walter Hay Dr Roundabouts and Reef St 0 26,533 26,533 26,533 173 00 0.65%
500986 500958 - Shire Kerb & Channel Renewal Program Annual 100,000 100,000 100,000 100,000 82,738 [email protected]%
500987 500959 - Shire Reseal & Rehabilitation Renewal Program Annual 3,600,000 3,600,000 3,600,000 3,600,000 4,067,439 3,165,874 & 112.98%
500996 500969 - Boreen Point, Tewah St Gravel Road Seal 250,000 250,000 250,000 250,000 62,533 3,[email protected]%
500997 500970 - Boreen Point, Hector Street Road Widening and Kerb & Channel 97,000 97,000 97,000 97,000 87,054 [email protected]%
500998 500971 - Pomona, Ambulance Street Sealing of Gravel Section 200,000 200,000 200,000 200,000 61,120 3210 30.56%
501014 500982 - Tewantin Beckmans Rd Bypass Forward Design 0 50,000 50,000 50,000 69,112 850 © 138.22%
510017 510017 - Damaged Guardrail Renewals (Various) 0 0 51,800 51,800 26,032 26,[email protected]%
510022 510022 - Sunrise Beach, Tingira Cres Emergent Slip Repair 0 0 0 0 608,284 10,[email protected]%
510025 510025 - Sunshine Beach, Ross Cres Emergent Slip Repair 0 0 0 0 550,607 9,999 © 0.00%
Total Sealed Roads Network 5,537,000 5,641,747 5,693,547 5,693,547 7,163,625 3,224,978 125.82%
510012 510012 - Design Noosa District Sports Road & Pathway Network 0 0 50,000 50,000 63,152 08 126.30%
Total Sports Ground and Facilities 0 0 50,000 50,000 63,152 0 126.30%
500919 500915 - Swan Avenue Drainage 0 20,000 20,000 20,000 19,088 7,[email protected]%
500920 500916 - Gympie Terrace Stormwater 1,200,000 1,184,831 1,184,831 1,184,831 1,419,086 7,[email protected]%
500942 500927 - Stormwater Backflow Vulnerability Assessment 0 5,287 5,287 5,287 0 [email protected]%
500954 500937 - GPT Liner Net Replacement 0 15,000 15,000 15,000 14,965 [email protected]%
500988 500960 - Shire Bioretention Basin Renewals Program Annual 80,000 80,000 80,000 80,000 7,810 2,[email protected]%
500989 500961 - Shire Pit Structure Renewal Program Annual 150,000 150,000 150,000 150,000 107,064 11,[email protected]%
500999 500972 - Noosaville, Project Ave Stormwater Drainage Easement Upgrade 250,000 250,000 50,000 50,000 12,676 4,090 © 25.35%
510014 510014 - Cooroy Apex Park Drainage 0 0 0 0 24,315 08 0.00%
Total Stormwater Drainage 1,680,000 1,705,118 1,505,118 1,505,118 1,605,004 33,285 106.64%
500968 500938 - George Pearce Memorial Bench and Parkyn Hut Sign Renewal 0 14,156 14,156 14,156 11,941 [email protected]%
Total Streetscapes and Road Corridors 0 14,156 14,156 14,156 11,941 0 84.35%
Page 55 of 100Section 56
Page 56 of 100
aly = —™ re
NOOSA COUNCIL Capital Schedule
As at 30 June 2020
Report run date: 27-Jul-2020 08:41:33
500300 500546 - Whole of Shire Forward Planning & Design Program - Construct 350,000 300,000 300,000 300,000 348,911 5474 © 116.30%
500678 500678 - Castaways Beach, David Low Way Safety and Corndor Improveme 0 41,995 41,995 41,995 34,466 [email protected]%
500679 500679 - Tewantin, Hilton Tce & Ernest St Intersection Upgrade Constr 1,800,000 1,917,976 3,617,976 3,617,976 2,252,379 802,[email protected]%
500893 500893 - Sunshine Beach Pacific Avenue Pathway, Pedestrian & Drainage 0 28,444 28,444 28,444 3,836 08 13.49%
500951 500929 - Noosaville Gympie Terrace Corridor Renewal Stage 2 764,000 764,000 764,000 764,000 479,750 [email protected]%
500990 500962 - Noosa Heads Leslie Drive Koala Pole Renewals 14,000 14,000 14,000 14,000 9,650 [email protected]%
501000 500973 - Transport Strategy, Walking & Cycling Strategy &CNLG Grant 650,000 650,000 600,000 600,000 349,504 102,[email protected]%
Total Transport and Infrastructure Management 3,578,000 3,716,415 5,366,415 5,366,415 3,478,496 910,343 64.82%
500894 500894 - Eumundi Rd Landfill Concept Design & Geotechnical Investigat 0 8,020 8,020 8,020 0 [email protected]%
500896 500896 - Eumundi Rd Landfill Recyclables Sales Shed & Education Room 0 45,000 45,000 45,000 32,356 [email protected]%
501001 500974 - Noosa Heads The
5 1 1 1 15 7 821 1242 102 24 95 Woods Bin Storage Enclosure 100,000 100,000 100,000 100,000 41,543 [email protected]%
501002 500975 - Noosaville Eumundi Road Transfer Station Sealing of Gravel R 135,000 135,000 135,000 135,000 114,891 [email protected]%
501003 500976 - Masterplan Landfill SW Controls & Design 220,000 220,000 220,000 220,000 104,534 6,[email protected]%
510011 510011 - Pomona Waste Transfer Station Resurfacing 0 0 130,000 130,000 115,001 08 88.46%
510027 510027 - Noosaville Waste Transfer Station - Outbound Weighbridge 0 0 0 0 14,892 0®@ 0.00%
510028 510028 - Illegal Dumping Hotspot 0 0 0 0 567 [email protected]%
Total Waste Management 455,000 508,020 638,020 638,020 423,785 6,031 66.42%
500686 500686 - Shire Bridge Annual Level 3 Inspections Annual 110,000 110,000 110,000 110,000 78,856 [email protected]%
500753 500753 - Zero Emissions Noosa Project Implementation 380,000 759,072 759,072 759,072 272,382 10 35.88%
500991 500963 - Shire CCTV Drainage Condition Assessment Program Annual 300,000 300,000 150,000 150,000 71,650 86,[email protected]%
500992 500964 - Shire Road Infrastructure Asset Data Mgt & Condition Annual 350,000 350,000 275,000 275,000 14,251 83,[email protected]%
501004 500977 - Asset Management Systems Implementation 250,000 250,000 175,000 175,000 77,219 [email protected]%
510020 510020 - Noosa Junction Streetscape 0 0 0 0 3,515 13,[email protected]%
510021 510021 - Disaster Recovery - Bushfires 2019 - Coordination & PM 0 0 0 0 25,361 08 0.00%
Total Asset Management 1,390,000 1,769,072 1,469,072 1,469,072 543,234 183,551 36.98%
Page 56 of 100Section 57
Page 57 of 100
ay —™ - 1
NOOSA COUNCIL Capital Schedule
As at 30 June 2020
Report run date: 27-Jul-2020 08:41:33
500518 500518 - Plant and Fleet Replacement Program 1,484,040 1,816,970 1,254,088 1,254,088 796,413 209,[email protected]%
Total Fleet - Plant Replacement 1,484,040 1,816,970 1,254,088 1,254,088 796,413 209,345 63.51%
500542 500542 - Implementation of Cl Anywhere Functionality for TechnologyOn 800,000 906,717 906,717 906,717 438,923 81,[email protected]%
Total Information Technology 800,000 906,717 906,717 906,717 438,923 81,162 48.41%
500107 500107 - Noosa River Hydraulic Model 0 34,910 34,910 34,910 34,910 [email protected]%
500714 5007 14 - Whole of Shire, Climate Change Adaptation Strategy 50,000 252,305 252,305 252,305 293,512 105,[email protected]%
500716 500716 - Whole of Shire, Project Team Resources for New Planning Sche 450,000 581,048 581,048 581,048 529,538 2,[email protected]%
500889 500889 - Shire Project Team Materials & Services 0 46,952 46,952 46,952 37,566 1,[email protected]%
500890 500890 - Shire Planning Scheme Consultancy 0 136,142 136,142 136,142 182,091 443708 133.75%
500995 500968 - Shire Project Place Spaced Approach - Placemaking Pilot Prog 100,000 100,000 100,000 100,000 102 [email protected]%
Total Planning Scheme Expansion 600,000 1,151,356 1,151,356 1,151,356 1,077,718 153,821 93.60%
Grand Total 28,398,905 30,880,183 30,872,601 30,872,601 25,920,940 7,669,851 83.96%
Page 57 of 100Section 58
Page 58 of 100
NOOSA COUNCIL Capital Schedule
As at 30 June 2020
Report run date: 27-Jul-2020 08:41:33
Capital Works Program
YTD Actual Expenditure $25,920,940
Committed Expenditure $4,845,178
Remaining Capital Expenditure $106,483
Full Year Budgeted Expenditure $30,872,601
Expenditure | | Expenditure
15.69% EE 0.34%
Page 58 of 100Section 59
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
8 INFRASTRUCTURE SERVICES DEPARTMENT UPDATE - 4TH QUARTER 2019-20
DOCUMENT INFORM AT ION
Author Director Infrastructure Services, Carl Billingham
Infrastructure Services Department
Index ECM/ Subject/ Branch Management/ Infrastructure Services
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Director Infrastructure Services to the Services &
Organisation Committee Meeting dated 11 August 2020 providing an update on operations of the
Infrastructure Services Department for the period 1 April to 30 June 2020.
REPORT
The adopted organisation structure includes the following branches under the Infrastructure
Services Department and functions within the Director’s Office:
Asset Management;
Buildings and Facilities;
Civil Operations;
Disaster Management;
Infrastructure Planning, Design and Delivery; and
Transport Strategy.
This report provides a brief summary regarding recent performance, current priorities and future
initiatives for the Infrastructure Services Department.
Page 59 of 100
Section 60
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
INFRASTRUCTURE SERVICES DEPARTMENT
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Asset Management
Finalise the Noosa Spit Shoreline The SEMP has been reported to Undertake planning for approvals Prepare for SEMP implementation
Erosion Management Plan (SEMP) and Council. proposed in the SEMP. for the 2020/2021 budget.
develop an action plan to prioritise any
recommendations arising from the
SEMP
Complete Pathways & Boardwalks and The Pathways AMP is currently in The Parks & Playgrounds AMP is Complete the final draft of the AMPs
the Parks & Playgrounds Asset draft format but still requires more behind schedule but will be drafted for adoption by Council.
Management Plans work with data information. by the end of July.
Develop pilot Lifecycle Plans for Beach No activities have commenced. No activities have commenced. The development of a standard
Accesses, Sealed Roads and template for lifecycle plans is still to
Stormwater asset classes. be completed.
Finalise lifecycle plan template and
commence development of
Lifecycle Plans.
Develop a Service/Management Plan for Continued consultation with Finalise the Hastings Street service Have the Service Plan endorsed by
Hastings Street Noosa. Hastings Street Association has management plan. Council.
seen the timeframes extended for
the service plan, as a number of
items require further development
before they can be included within
the document. This includes the
collation of maintenance plans and
activities that are specific to the
infrastructure within Hastings Street.
Asset Data Management program Buildings and Stormwater Work Order Management Asset Detail Data Reports and
revaluations have been undertaken development is currently on task. Dashboard.
and are finalising the draft report. Sealed road asset condition survey Commence new work order
has commenced. management pilot project.
Validation of road data from survey.
Business as Usual activities Development of the 2020/21 reseal Preparation of an alternative Ongoing development of the
program. 2020/21 capital works program. Technology One system to improve
Continual development of asset asset inspection practices.
working groups.
Page 60 of 100
Section 61
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Buildings & Facilities
Ensure Council owned and operated Shelter renewal program Grant Funded Projects Shelter Renewal program
assets continue to follow the Noosa look BBQ renewal program BBQ renewal program BBQ renewal program
and feel guidelines Shower renewals Shelter renewal program Shower renewal
Bottle Fill Stations Shower renewal Grant Funded Projects
Management of Council engaged Pest Control Evaluation Security Monitoring Contract Ensure all Council contractors have
contractors to maintain levels of service Trade Services Review completed their requests as per
and ensure availability of staff during a contracts.
disaster.
Ensure compliance of shire wide assets Test and tag electrical devices Test and tag electrical devices Continue as per scheduled
to meet legislative requirements Back flow prevention Electrical RCD testing maintenance of all compliance and
Fire services Back flow prevention legislative requirements.
Lift maintenance Fire services
Air conditioning maintenance Air conditioning maintenance
Delivery of 90% of the Capital Works Tewantin SES Roof replacement Shelter renewal program Shelter renewal program
Program as approved by the CWE Wallace House Restumping BBQ renewal program BBQ renewal program
19/20 Capital Works Completed Shower renewal Shower renewal
Grant Funded Projects Grant Funded Projects.
Progress with Noosa Waters’ entry
design.
Review of systems and services to Invitation to Quote (ITQ) for services ITQ for pest control in community Ensure all contracts have been
maintain a high service level. (Pest Control). buildings. completed for the financial year
Business as Usual activities Back flow prevention devices Back flow prevention. Planned maintenance activities.
serviced as per schedule. COVID-19 staff and public safety Reactive maintenance activities.
Continued asset compliance for activities.
FY19/20. Shire Assets compliance for
COVID-19 staff and public safety FY20/21.
activities. Grant Funded Projects
Shelter Assets Captured Building and Facilities working
Distribution Boards Captured group.
Shelter asset capture.
Page 61 of 100
Section 62
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Civil Operations
Implement QitPlus system for reporting Group text messaging in place for Ongoing group text messaging to be Continue with group text messaging
by on call officers. use by On Call Officers used as an interim measure. approach.
Develop a Strategic Tree Management Completed Noosa Waters palms Commence Tewantin area 20/21 Commence Peregian Beach area
Plan thinning and replacement program proactive works program 20/21 proactive works program
Completed proactive works program Continue Tewantin area 20/21
for 19/20. proactive works program
Completed the capture of tree data
for precinct areas.
Contribute to improved asset Identified issues associated with Contributions to the new High Risk Ongoing participation in Asset
management outcomes through Dath Henderson Road culverts and Erosion Working Group working Working Groups including: Roads,
involvement in the Asset Working collaborated on solutions for repairs group Bridges, Stormwater, Parks &
Groups through the Roads Working Group Foamed Asphalt presentation for Playgrounds
Implementation of Roads Working Group
recommendations from the review of Roads Landscaping Sub-Working
footpath inspection process. Group
Develop a plan for street lighting Addressing lighting defects First quarterly inspections for Work with the Asset Planning team
including: Renewal program for rate 3 identified through the 3 monthly 2020/21. to populate lighting condition data in
lighting, review of level of service to inspection and any customer Council’s asset system
inform a plan for lighting upgrades and requests.
reducing ad hoc installations,
Opportunities to implement LED lighting.
Conduct Business Improvement Review Assessment of grader utilisation and Detailed assessment of Prepare Briefing note to Executive
of the Branch future requirements including recommendations to determine Team with a prioritised action plan.
discussions with Gympie Regional future actions.
Council.
Review Branch Workforce Plan in COVID-19 Risk Assessments and Finalise MyPlans from 19/20 and Commence delivery of training
conjunction with the Corporate changes to work practices preparation of new MyPlans for provided for in 20/21 budget
Workforce Planning Project 20/21 Review the Branch Workforce Plan
Undertake a project in conjunction with taking into account the Service
Libraries Branch to improve computer Review results.
literacy for field workers
Performance Plans for Field Staff
Page 62 of 100
Section 63
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Finalising the policy/process for planting Finalised draft policy and guideline Prepare Briefing note to Executive Conduct Councillor Workshop on
in and managing structures in the road with feedback from working group Team proposed policy and guideline.
reserve to reduce risk and complaints
Establish a Memorandum of Consultation regarding cessation of Joint COVID-19 Risk Assessments Joint signing of MOU by Council
Understanding between Council & the FNBG activities due to COVID-19. and changes to work practices and Friends of the Botanic Gardens
Friends of Noosa Botanic Gardens Finalise MOU in consultation with
Friends of the Botanic Gardens
Delivery of 90% of Capital Works Resurfacing Hastings Street and Install new Botanic Gardens Footpath renewal projects
Program as approved by CWE Claude Batten Drive signage Wallace Park Pathway
Tingira Cr and Ross Cr stabilisation Dath Henderson Rd Culvert repairs
and reinstatement Gravel Road Resheeting Program
Leslie Drive Koala poles renewal
Hector & Tewah St. gravel road seal
projects
Ambulance St gravel road seal
project
Completed AW Dan Park
playground renewal
Completed Noosa Botanic Gardens
irrigation renewal.
Develop good working relationships with Completed additional garden bed Continue to work positively with the Continue to work positively with the
the Hastings Street Association renovations in liaison with HSA Association in the delivery of Association in the delivery of
including contribution to a Precinct Plan Liaison with HAS regarding tree services in the Hastings St precinct services in the Hastings St precinct
pruning works particularly levy funded activities particularly levy funded activities
Carried out resurfacing works on
Hastings Street and Claude Batten
Drive.
Disaster Management
Governance The Noosa Disaster Management Implementation of lessons learnt Review and amendment of DM Sub-
Review of Disaster Management Plans Plan has been tested a number of QERMF risk assessment to be Plans.
times in recent months. undertaken to inform review of DM Development of Threat Specific -
QERMF Risk Assessment to Plan Pandemic Plan
commence August 17th. Specific policies written to ensure
more robust procedures in place
Continuous improvement
Page 63 of 100
Section 64
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Capability Disaster Management presentation Recruitment and training for Looking for opportunities for
Strengthen and increase the Disaster for Councillors. positions continues improvement and utilisation of Bush
Management capability, including Fire Management presentation for Investigating initiatives for Bushfire fire funding.
training and conducting exercises. Councillors. Funding Staff training to create in-house
QDMA Training and Disaster Working with QFES Communities expertise in mapping for flood
Management inductions completed Team to develop and implement forecasting
for Cr Stewart as the new Chair of recovery and resilience programs. Planning for joint annual exercise /
the LDMG. Continuing refinement of flood Guardian training.
Guardian training scheduled for forecasting software. Continuous improvement
August. Developing procedures for LDCC.
Reviewing and finalising LDCC
position duty statements
Audit of evacuation centres and
neighbourhood safer places.
Legislative Compliance Review IGEM Bushfire review, specific to Actioning IGEM review findings. Implementation of new IGEM
Monitor, develop and maintain Peregian Fires framework
compliance levels in accordance with
Local, State and Commonwealth
requirements.
Engagement & Collaboration Fire Events tested relationships with Capture lessons learnt in final Continual building of relationships
Build and maintain internal and external both internal and external format from all stakeholder through collaborative approach
partnerships/ networks to strengthen the stakeholders agencies.
Noosa Shire community resilience. LDMG Bushfire De-briefing Continue building relationships
Scheduled for August.
Infrastructure Planning, Design & Delivery
Finalise signage guidelines & signage Refined signage requests process Include refined signage requests Implement signage guidelines and
design criteria. Reference made to the Local process in the Noosa Signage criteria for use by all staff
Government Neutral Services Signs Guidelines Monitor and update as required
Public Places Guide 2019 document Guidelines and criteria to be
in the Noosa Signage Guidelines finalised for adoption by Director.
Progressive development of Streetscape Planning from the Noosa Drive and Planning for the Noosa Drive and Continue working on concept report
Plans in accordance with the Noosa the Hastings Street precincts is Hastings Street precincts in for the Noosa Drive and Hasting
Design Principles. progressing. conjunction with the HPR cycle Street precincts.
(Gympie Terrace, Cooroy, Pomona, Place Design has prepared a draft planning project. Continue working with Coles on the
Peregian, Thomas Street, Noosa streetscape consultation package for Working with the Noosa Junction redevelopment of the Bowls club
Junction) the Noosa Junction Association. Association and Place Design to site.
produce concept plans for a
Page 64 of 100
Section 65
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
streetscape. Await Noosa Junction Association
Working with Coles on the consultation results to determine
redevelopment of the Bowls club their priorities.
site. Progress concept design for Noosa
Junction streetscape, develop draft
levy model and commence further
consultation.
Place making team will be included
in development of any precinct
planning.
Regular representation at various Presentation to new Council on Run a series of Noosa Design
Run a series of workshops for the
working groups. Noosa Design Principles. Principles workshops planned for
Infrastructure Services Department that
focus on the Noosa Design Principles Noosa Design Principles regularly the Infrastructure Services
discussed at working group meeting. Department.
and the relationship they have to service
level requirements for Councils Asset Reviewing asset management plans
Management Plans. for alignment with the Noosa Design
Principles.
Develop a design intent statement for all Reviewed and endorsed 2019/2020 Continue to review and endorse Continue to develop a design intent
new key projects; Review and endorse Capital Works program projects with changes in project scope prior to statement for all new key projects
changes in project scope prior to a focus on the design look and feel. implementation, with a focus on the for 2020/2021 Capital Works
implementation with a focus on the Revised Project Management Plan design look and feel for 2019/2020 program.
design look and feel. has been developed which includes Capital Works program. Continue to review and endorse
a section for agreed scope and changes in project scope prior to
statement of intent. implementation, with a focus on the
design look and feel for 2020/2021
Capital Works program.
Ensure that the Noosa Design Principles Project team is working on planning Continue working on planning from Continue working on the planning
are considered in the cross from Noosa Junction to Noosa Drive Noosa Junction to Noosa Drive and for Noosa Junction to Noosa Drive
departmental strategic planning of the and Hasting Street precinct Hasting Street precinct upgrades. and Hasting Street precinct
Hastings Street Precinct and future upgrades. Continue working on the planning upgrades.
place making projects. Project team is working with the for a Noosa Junction Streetscape Continue working on the planning
Noosa Junction Association on the upgrade. for a Noosa Junction Streetscape
planning for a Noosa Junction subject to budget.
Streetscape upgrade.
Cooroy Hinterland Playground Procurement activities are continuing Submit DA RFI responses. Complete ECI process.
designed and constructed. with the ECI and construction tender Seek to enter into an ECI Tender assessment report &
submissions assessed and a agreement with preferred tenderer. recommendation to Council for
preferred contractor identified. approval of construction contract.
Page 65 of 100
Section 66
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Stockpile of plants and trees for use Finalise Cooroy Maple Street Issue tender for Cooroy Maple
in playground purchased and carpark and pedestrian safety Street carpark and pedestrian safety
inspected. improvements tender. improvements.
DA RFI responses finalisation. Councillor workshop.
Revision to project management
plan (PMP).
Construction of the intersection upgrade Construction progressing with the Ongoing communication activities Ongoing communication activities.
and associated stormwater eastern section of works complete. informing residents and the Achieving practical completion.
improvements on Hilton Terrace to community on the progress of Project Finalisation and handover.
improve safety for road users and construction work.
pedestrians. Ongoing construction inspection
and management activities.
Roundabout construction
commencing and working towards
practical completion.
Continue to rollout PTAIP DDA bus stop Design of all sites in the 19/20 Preparation, design and planning for Tender and Delivery 20/21 PTIAP
compliance program in line with PTAIP program. 2020/2021 PTAIP DDA Bus Program package 1 and 2
legislative requirements. Construction of Package 1,2 & 3 program commenced.
completed.
Develop streetscape policy to outline Working with the Noosa Junction Awaiting commencement of the Work with place making section to
funding options with the local business Association to develop the scope, place making section within develop a streetscape policy.
community. concepts and levy model for a strategic planning. Adopt place making section
Streetscape upgrade. Continue working as part of the streetscape policy.
Revised levy model prepared for a project team working on the
Noosa Junction Streetscape planning for Noosa Junction
upgrade. Streetscape subject to budget and
resourcing
Coordinate with DTMR the Beckman’s Ongoing meetings are being held Continue to progress ongoing Secure resourcing for the detailed
Road and Cooroy Intersection upgrades. with TMR officers and Council has Tewantin Bypass meetings with design of the upgrade of the Cooroy
received a response from TMR to TMR officers. Noosa Road and Beckman’s Road
Council's previous letters. Finalise funding agreements for intersection.
Council’s alternate concept design Cooroy Noosa Road and Prepare detail design drawings and
has been reviewed, costed and Beckman’s Roads intersection tender documents for the Cooroy
provided to TMR. upgrade design. Noosa Road and Beckman’s Roads
Council has successful secured Currently negotiating with TMR for intersection upgrade.
$600,000 in funding from TMR for $9.5M in construction funding the Review funding agreements for
the design of the Cooroy Noosa Cooroy Noosa Road intersection Cooroy Noosa Road and
Page 66 of 100
Section 67
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Road and Beckmans Road upgrade. Beckman’s Roads intersection
intersection upgrade. upgrade construction.
Reviewed funding agreement for
Cooroy Noosa Road and Beckman’s
Roads intersection upgrade design.
Design decisions to be documented and Design decisions are being Continue to document design Develop a program of infrastructure
reported to the RPEQ or Council as documented and reported to RPEQ. decisions and report to RPEQ. assessments based on level of risk.
required. Standards are being included in Continue to include standards in Adopt process for documenting
Include standards in construction construction drawings sets. construction drawings sets. Design decisions reporting to
drawing sets. Develop a program of
Continue to develop a process for Council.
infrastructure assessments based on
documenting design decisions
level of risk e.g. traffic volumes audit
reporting to Council.
Assess lighting compliance risk at
roundabouts & crossings etc.
Define staff roles within Project Staff roles have been defined within Continue ongoing development of Continuous improvement activities.
Management Plans and Improve current Project Management Plans. tools and procedures.
awareness of previous project lessons Lessons learnt register established Continue documenting lessons
learnt summaries. and populated from recent projects learnt summaries for completed
for future reference. projects future reference.
Provide high level corporate reporting of Quarterly risk reporting is being Continue to develop to report Continuous improvement activities.
Project Risk to PCG, CWE and Council. provided to PCG and CWE each Quarterly risk to PCG and CWE.
quarter.
Continue to refine smart sheet tool
for reporting high level corporate
reporting of Project Risk to PCG and
CWE.
Continually evolve contractor selection Consultants / contractors are Continue use of lessons learnt and Continuous improvement activities.
process. reviewed and scorecard developed contractor references database for
Develop database of lessons learnt and after project completion. completed projects.
contractor references. Lessons learnt and contractor Continue to use consultants /
Review of consultants / contractors after references database has been contractors review scorecard for key
project completion. developed for key projects. projects.
North Shore Holiday Camp designed Handover of project completed. Defects management. Defects management.
and developed for sustainable tourism. Final optimisation of bore water Continue to manage ongoing Ongoing monitoring of performance
treatment and sewer systems. revegetation works with Noosa & and costs of water treatment and
Project completed and handed over District Landcare. sewer systems.
to Corporate Services - Property
Page 67 of 100
Section 68
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Plan and manage a continual effort to Project Officers are regularly Continue to regularly engage with Early identification of community
inform and engage the community. engaging with the community on key the community throughout key engagement required for FY20/21
projects. projects. projects.
Recent projects include Cooroy Looking at tools that can Noosa Parade upgrade community
Hinterland Playground via Cooroy standardise the engagement engagement.
Library and dedicated project process.
website.
The IPDD section has successfully
recruited an infrastructure planning
officer to assist with better upfront
planning for community
engagement.
Recognise project success and promote Infrastructure Services continues to Continue to regularly promote good Continue to regularly promote good
these good news stories. regularly promote good news news projects via media releases news projects via media releases
projects via media releases and and Council's website. and Council's website.
Council's website. Close consultation with Council’s
Recently completed project media team with material from
promoted include Black Mountain projects such as Orealla Bridge and
Road, Gympie Terrace, North Shore Hilton Terrace.
Holiday Camp and Peregian
Amenities.
Improve processes related to transport Backlog of outstanding CRM's is Continue to reduce CRM’s and Continue to reduce CRM’s and
and traffic CRMs to achieve higher level being maintained to under 100. regularly meet with the customer regularly meet with the customer
of service targets. CRM working groups continue to aid service team. service team.
decision making. Continue to improve processes Continue to improve processes
Regular meetings are being held related to transport and traffic related to transport and traffic CRMs
with the customer service team. CRMs to achieve higher level of to achieve higher level of service
Improved processes and procedures service targets. targets.
are in place for the transport and
traffic team.
Ensure all relevant interdepartmental Continued IPDD section Continue with the IPDD section The IPDD section is well
skills and roles are represented at the representation at regular working representation at working group represented at all Asset
Asset Management Working Team group meetings. meetings. Management Working group
meetings. meetings.
Review community engagement Regular meetings continue to be Continue with regular meetings with Continuous improvement activities.
activities e.g. provision of advance held with Community Engagement Community Engagement (CE) and
notification & where consultation is (CE) and a schedule of engagement continue to develop and share
needed regarding the capital works activities is shared with CE. smartsheet schedule of
Page 68 of 100
Section 69
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
program The IPDD section has successfully engagement.
recruited an infrastructure planning Project officers are continuing to
officer to assist with better upfront inform and regularly engaging with
planning for community the community throughout projects
engagement. and this remains a focus.
Project officers are continuing to
inform and regularly engaging with
the community throughout projects
and this remains a focus.
Encourage the delivery of projects to IPDD develops and implements Update and adopt standard IPDD Ongoing development of project
follow documented project management project management plans as part of PMP template. management processes.
plans. the delivery of key projects. Project management plans are Continuous improvement activities.
being followed for the IPDD sections
delivery of projects.
Business as Usual activities Parking reviews are complete for A parking review is underway for Community engagement for the
Arakoon Crescent, Sunshine Beach Quamby Place, Noosa Heads. Noosa Parade corridor and parking
and Pitta Street, Peregian Beach. Continue working with Noosa review for Quamby Place, Noosa
Design are complete for the Junction Association scoping a Heads.
Peregian Beach Boardwalk. proposed streetscape upgrade. Continue working with Noosa
Provided ongoing design support Providing ongoing design support Junction Association scoping a
for: for: proposed streetscape upgrade.
o Emergent slip repair projects at o Sobraon Street Slope Providing ongoing design support for:
Sunshine Beach and Sunrise stabilisation at Sunrise Beach o Sobraon Street Slope
Beach. o Noosaville Waste Transfer stabilisation at Sunrise Beach.
o Teewah Street and Hector Station. o Noosaville Waste Transfer
Street, Boreen Point and o Tewantin Bypass - Beckman’s Station.
Ambulance Street, Pomona. Road. o Tewantin Bypass - Beckman’s
Delivery of Black Mountain Road o Walking and Cycling Strategy Road.
upgrade, Gympie Terrace including sport and recreation o Walking and Cycling Strategy
Stormwater improvements and plan, TMR CNLGG corridor including sport and recreation
corridor upgrade Tewah Street and analysis for Tewantin to Noosa plan, TMR CNLGG corridor
Hector Street, Boreen Point and Heads, Noosa Heads to Marcus analysis for Tewantin to Noosa
Ambulance Street, Pomona. Beach, Marcus Beach to Shire Heads, Noosa Heads to Marcus
Commenced construction on Hilton Boundary. Beach, Marcus Beach to Shire
Terrace roundabout and corridor o Planning for Noosa Drive and Boundary.
upgrade, and design for Orealla Noosa Heads precincts. o Planning for Noosa Drive and
Crescent Bridge replacement. Noosa Heads precincts.
Page 69 of 100
Section 70
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Designs are progressing for Finalisation of tender documents for
Doonella Bridge renewal, Kin Kin Doonella Bridge renewal, Kin Kin
Wahpunga Lane Bridge renewal, Wahpunga Lane Bridge renewal,
Tablelands Road B Bridge renewal, Tablelands Road B Bridge renewal,
Project Avenue stormwater and Project Avenue stormwater
upgrade, Ivory Palms footpath upgrade and Sea Eagle Drive safety
upgrade, Sea Eagle Drive safety improvements.
improvements and O-Boats Delivery of Doonella Bridge, Kin Kin
retaining wall. Wahpunga Lane Bridge and Cooran
Finalisation of tender documents for tableland Road B Bridge renewal.
Doonella Bridge renewal, Kin Kin Providing Planning, Design and
Wahpunga Lane Bridge renewal, Delivery support for COVID 19 Grant
Tablelands Road B Bridge renewal, funded projects; Shine House,
Peregian Beach Boardwalk, Project Peregian Beach Boardwalk Renewal,
Avenue stormwater upgrade and Noosa Heads Sunshine Beach Road
Sea Eagle Drive safety Pathway Lighting Upgrade, Noosa
improvements. Regional Gallery - Refurbishment of
Delivery of Hilton Terrace Foyer & Amenities, Renewal of
roundabout, corridor upgrade and Playgrounds, Noosa waters & Lake
Orealla Crescent Bridge Macdonald and Sunshine Beach
replacement. Skate Park Shade Structure.
Providing Planning, Design and
Delivery support for COVID 19
Grant funded projects.
Transport Strategy
Plan the implementation of the key Roll out of Schools program Ongoing Schools program Ongoing Schools program
transport strategies in the Noosa Development of financial modelling Ongoing development of financial
Transport Strategy 2017-2027. for range of transport initiatives. modelling for transport initiatives.
Implement approved actions from the Report to Council on 2019/2020 Investigate Covid impacts to peak Develop actions that meet the
Noosa Transport Strategy 2017-2027 Christmas period transport initiatives period initiatives. challenges and opportunities as a
that encourage the use of alternative identifying further 20% increase in Investigate opportunities for result of Covid.
transport and reduce community Public Transport use over the improved walking and cycling Workshop with Council;
dependence on private motor vehicles. Christmas period through use of the uptake as a result of Covid.
Noosa Styled Loop Bus. o Covid action plan
Collaboration on the Walking and
o Triggers for traffic intervention
Cycling Strategy projects.
Roll out of Go Noosa App new
Development of cycling features as
part of the Go Noosa App. walking and cycling features.
Page 70 of 100
Section 71
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Trial key transport strategy initiatives. Established working group with Ongoing collaboration and Ongoing collaboration and
Develop a memorandum of TransLink regarding: negotiation with TransLink on: negotiation with Kinetic and
understanding with TransLink and other o Terms of MOU o MOU TransLink to:
key stakeholders. o Investigate potential Bus Depot o Develop electric bus proposal
o Planning for electric buses for
Noosa; sites including electric bus depot.
o Upgrade Noosa Heads o Noosa Heads Multimodal o Scope Public Transport service
multimodal transport interchange; interchange improvements
Public Transport service o Public Transport service
improvements improvements including Woods to
National Park shuttle bus during
peak periods (Covid impacts
dependent)
Business as Usual Activities Noosa Drive walking and cycling Collaboration with Walking and Obtain co-funding from TransLink
pathway concept planning nearing Cycling project and High Priority for Noosa Drive precinct planning
completion. Corridor Study team on design (2020/21 Financial year)
outputs. Commence early stage targeted
Ongoing negotiation with TransLink stakeholder consultation and design
on funding for Noosa Heads
Multimodal Transport interchange.
Page 71 of 100
Section 72
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
Previous Council Consideration
Nil.
Finance
Nil.
Risks & Opportunities
Nil.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Nil
Departments/Sections Consulted:
Chief Executive Officer Community Services Corporate Services
Executive Officer Director Director
Executive Support Community Development Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development X Infrastructure Services
Director Director X Director
Community Engagement Building & Plumbing Services X Asset Management
Customer Service Development Assessment X Buildings and Facilities
Governance Economic Development X Civil Operations
People and Culture Environmental Services X Disaster Management
Strategic Land Use Planning X Infrastructure Planning,
Design and Delivery
Page 72 of 100
Section 73
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
9 OPERATIONAL PLAN PROGRESS REPORT - 4TH QUARTER 2019-20
DOCUMENT INFORM AT ION
Author Chief Executive Officer, Brett de Chastel
CEO’s Office
Index ECM/ Subject/ Corporate Planning
Attachments 1. Operational Plan Progress
2. Key Performance Indicators
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Chief Executive Officer to the Services & Organisation
Committee Meeting dated 11 August 2020 providing an update on progress with the
implementation of the Operational Plan to 30 June 2020 and details of Council’s Key
Performance Indicators.
REPORT
As usual, this quarterly report is in two parts. The first part provides Council with an overview of
progress in implementing the annual Operational Plan. The second part focuses on the Key
Performance Indicators (KPIs) which are reported to Council on a quarterly basis.
To provide context about how our organisational reporting to Council works, the following graphic
is provided:
Page 73 of 100
Section 74
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
This report relates to the final quarter of the 2019/20 financial year for the Operational Plan and
some management KPIs.
1. OPERATIONAL PLAN UPDATE
Only the major initiatives are included in the Operational Plan with day to day “business as usual”
activities included in Branch Plans.
The Branch Plans are being used by Managers to manage day to day activities. They are an
effective tool for ensuring that all of the “business as usual” activities are undertaken and that any
minor projects are followed through. They are reported to Council by Directors on a quarterly
basis and those reports are on this round of Council meetings.
Details of each Operational Plan project is set out in Attachment 1 with an assessment of
whether the issue in completed, on track or behind schedule. Comments are also provided for
the information of Councillors about the status of each issue. It is important to note that this is
“as at 30 June” i.e. the end of the fourth quarter and in some instances, the actions have been
advanced further since that time.
There are 32 initiatives in the 2019/20 Operational Plan. The current status of those projects is:
Status Quarter 1 Quarter 2 Quarter 3 Quarter 4
(July – Sept 2019) (Oct – Dec 2019) (Jan – March 2020) (Apr – June 2020)
Not started 3 3 0 0
Behind Schedule 4 3 8 7
On Track 24 21 18 8
Completed 1 5 6 17
As this report deals with the finalisation of the 2019/20 Operational Plan, details of each of the 7
initiatives that are behind schedule are set out below:
Initiatives Comment
Adoption of the Noosa River A Stakeholder Reference Group is being developed to
Management Plan and commence finalise and support implementation of the Plan. A report
implementation outlining the proposed Terms of Reference for the Group and
the next steps will be presented to Council shortly.
Commence construction of the new This project was delayed by the appointed contractor going
Peregian Beach Community House into liquidation requiring the works to be re-tendered. The
new detailed design process is complete in preparation for
re-tendering for construction.
Undertake detailed design and tender The commencement of this project is dependent upon the
for the next stage of the Peregian Digital finalisation of the Peregian Beach Community House which
Hub (refit of Community House) was delayed due to the contractor going into liquidation. The
initial layout, use and design options have been scoped.
Finalise Climate Change Adaptation The draft Coastal Hazard Adaptation Plan is currently being
Plan and initiate the implementation of prepared for Council endorsement and community
actions engagement. A shire wide Climate Change Response Plan
has been scoped and will be reported to Council in August.
Establish a place making team and The establishment of the place making team has been
commence pilot project awaiting the finalisation of the Planning Scheme which was
adopted by Council in July.
Continue implementation of Council’s Although some work has been done in relation to this project,
Revenue Diversification Project the project lead had been diverted to work on Council’s
COVID-19 responses, budget etc.
Page 74 of 100
Section 75
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
Initiatives Comment
Develop Community Sustainability This project will be considered in the 2020/21 financial year
Indicators when Council reviews its Corporate Plan and considers the
option of developing a Community Plan.
2. KEY PERFORMANCE INDICATORS
As Council would be aware, KPIs were first developed for our organisation at the beginning of
2014/15. 16 of those KPIs are reported to Council on a quarterly basis.
As far as the CEO is aware, we are one of the few councils in Queensland to make this KPI
information available to the public via “non-confidential” reports. The KPIs are included in
Attachment 2.
The key issues arising from an assessment of the KPIs are as follows:
Our People
In relation to Workplace Health and Safety, our Lost Time Injury Duration results rose in the
last quarter but were consistent with the same period last year.
Personal leave overall was less than the same period last year however the proportion of
leave taken over 5 days duration is higher, partially due to people needing to self-isolate
due to COVID-19 symptoms.
Accrue annual leave has increased as staff are constrained in options to travel for leave.
Staff turnover was slightly down on the March quarter. Turnover for the 2019/20 year was
9.6% which was 1.3% less than the 2018/19 year.
Our Customers
The number of customer requests has reduced to average levels from the higher numbers
seen at the peak of the Covid-19 lockdown.
Management of our frontline phone customers continues to be of a high standard with
average wait times continuing to be less than the same period in previous years.
The KPIs for building information requests and plumbing applications are outside target
levels. This is due to a combination of factors: the disruption of COVID-19, reduced
staffing, increased volume and complexity of requests and the reduced statutory
timeframes for plumbing applications. Measures have been implemented to improve
matters including appointing a new plumbing inspector which will reduce the time taken to
process applications.
Our Finances
Our financial KPIs measure solvency, investment performance and outstanding rates. All
of these KPIs continue to be on track and in particular, there is no change in trend for rate
arrears.
Council receives a financial performance report at the end of each month which provides a
more detailed analysis of Council’s financial position. Council receives a detailed report on
Capital Works progress every quarter.
Page 75 of 100
Section 76
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 AUGUST 2020
Our Systems and Processes
The use of online services remains slightly above last year. The proportion of payments
made electronically has increased particularly as cash payments have been limited due to
the COVID-19 pandemic.
Previous Council Consideration
Quarterly reports are provided to Council outlining our progress with the Operational Plan.
Finance
The projects within the Operational Plan are reviewed and funded as part of Council’s annual
budget process.
Risks & Opportunities
A failure to achieve the outcomes set out in the Operational Plan would be problematic. In some
cases, projects may take longer than anticipated to achieve the best outcome.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
The details of each of the Operational Plan activities have been provided by relevant
Departments.
Departments/Sections Consulted:
X Chief Executive Officer X Community Services X Corporate Services
Executive Officer Director Director
X Executive Support Community Development Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
X Executive Services X Environment & Sustainable Development X Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
X Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 76 of 100
The text continues on section 77.