2020-08-11 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                                               11 AUGUST 2020


BRANCH ACTIVITIES              RECENT ACHIEVEMENTS                            CURRENT PRIORITIES                          THE NEXT QUARTER
Revenue Services
Property and Rating System        Finalised budget and revenue policy/         Issue of July 2020 rate levy.             Monitor the impact of COVID-19 on
                                    statement for 2020/21 financial year.        Refine new customer request                 rate   payments      and  potential
                                  Liaised with the Noosability project           system for rates requests and               increase in arrears.
                                    team to implement the new customer             streamline process for synchronising      Recommence recovery action for
                                    request module, with specific focus            data between the two name and               those properties with large pre-
                                    on the name and address register.              address registers.                          COVID rate arrears.
                                  Processed requests for adjustment
                                    to waste services for approximately
                                    2,500 commercial properties and
                                    units in resort complexes resulting
                                    from COVID-19 restrictions and
                                    refunded credits when requested.
Business as Usual activities      End of financial year returns for State      Processing of agency payments and         Process September Fire Returns in
                                    Emergency Management Levy, Rural               direct debit payments.                      compliance with state regulations.
                                    Fire Levy and State pensioner                Completion of rate searches in            Issue    reminder     notices    after
                                    concession scheme completed.                   required periods.                           conclusion of July 2020 levy period.
                                  Undertook      pre-levy     pensioner        Processing of property transfers.         Prepare branch COVID-19 recovery
                                    verification.                                Respond to customer queries re July         plan and activate as appropriate.
                                  Test rate runs completed in                    2020 rate levy in a timely and
                                    preparation for issue of July 2020             efficient manner.
                                    levy.                                        Annual 2020/21 performance plan
                                                                                   development for all staff.




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