2020-08-11 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                                                           11 AUGUST 2020


BRANCH ACTIVITIES                         RECENT ACHIEVEMENTS                           CURRENT PRIORITIES                            THE NEXT QUARTER
Business as Usual activities                 Provide frontline response services         Provide response services as part of        Continue to provide response
Support the organisation with HRM              to the COVID-19 Taskforce Team                the COVID19 Taskforce Team.                   services to the COVID-19 Taskforce
services incl. payroll, work health and        including    employee     relations,        Re-commence recruitment for key               Team.
safety, recruitment, on-boarding and           wellbeing, deployment opportunities,          positions.                                  Assess future work practices,
workplace relations.                           implementing working from home              Partner with ICT to develop scope             policies and procedures post
                                               arrangements      and    supporting           for implementation of new T1 e-               COVID-19.
                                               employees      impacted   by     the          recruitment module.                         Implement project plan for new e-
                                               temporary closure of Council                                                                recruitment module.
                                               facilities.
                                                                                                                                         Finalise the recruitment process for
                                             External recruitment put on hold                                                            the P&C Manager position which
                                               from Apr-June 20.                                                                           was delayed as a result of COVID-
                                                                                                                                           19.
Community Engagement
Communications      and    Community         Date yet to be finalised to discuss         Finalise new communication tool             Continue to produce weekly Mayor
Engagement Strategy Review incl.               Engagement component of Strategy              which is a monthly double page                Community Video update for
Review of branch services.                     with new council.                             spread in Noosa Today.                        website and social media
                                             Your Say Noosa has transitioned to          Conduct a three-month trial of the          Review monthly double page
                                               a     new       upgraded     platform.        initiative    and       review     its        spread.
                                               Completed in mid-June.                        effectiveness, prior to committing to       Investigate Budget engagement
                                             Team functioning well during                  a full year.                                  methods that could be utilised for
                                               COVID.          Rotational      roster      Commence start of weekly Mayor                future engagement on Budget.
                                               implemented to have an officer on             video segment for website and               Organise community engagement
                                               site at least three days a week.              social media.                                 discussion with councillors.

Website Project                              Website now operating effectively.          New shared model in operation, but          Conduct first quarterly catch up of
                                             Ongoing liaison with LGAQ as web              COVID-19 has prevented a regular              new Website Hierarchy Approval
                                               provider to iron out a few technical          web catch up forum.                           team.
                                               issues                                      Recorded an average of 68,000               Continue to focus on improving
                                             Continuing to provide assistance              monthly visitors to Council website           website pages content and links.
                                               and guidance on web improvements              between April and June. Over
                                               to staff.                                     90,000 unique visitors recorded in
                                             All necessary staff trained on new            April, at height of COVID-19
                                               platform.                                     lockdown.      The   three   month
                                                                                             visitation was 203,941.
                                             Staff assisted with transition of
                                               council intranet to new JADU                COVID-19 and Landfill Resource
                                               platform this included one-on-one             Recovery were popular in April at
                                               training for staff.                           the height of COVID shutdown.

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