2020-08-11 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                                                       11 AUGUST 2020



BRANCH ACTIVITIES                          RECENT ACHIEVEMENTS                          CURRENT PRIORITIES                         THE NEXT QUARTER
Plan and manage a continual effort to         Project Officers are regularly             Continue to regularly engage with        Early identification of community
inform and engage the community.                engaging with the community on key           the community throughout key               engagement required for FY20/21
                                                projects.                                    projects.                                  projects.
                                              Recent projects include Cooroy             Looking    at   tools   that can         Noosa Parade upgrade community
                                                Hinterland Playground via Cooroy             standardise    the    engagement           engagement.
                                                Library and dedicated project                process.
                                                website.
                                              The IPDD section has successfully
                                                recruited an infrastructure planning
                                                officer to assist with better upfront
                                                planning        for       community
                                                engagement.
Recognise project success and promote         Infrastructure Services continues to       Continue to regularly promote good       Continue to regularly promote good
these good news stories.                        regularly promote good news                  news projects via media releases           news projects via media releases
                                                projects via media releases and              and Council's website.                     and Council's website.
                                                Council's website.                                                                    Close consultation with Council’s
                                              Recently       completed      project                                                   media team with material from
                                                promoted include Black Mountain                                                         projects such as Orealla Bridge and
                                                Road, Gympie Terrace, North Shore                                                       Hilton Terrace.
                                                Holiday     Camp     and    Peregian
                                                Amenities.
Improve processes related to transport        Backlog of outstanding CRM's is            Continue to reduce CRM’s and           Continue to reduce CRM’s and
and traffic CRMs to achieve higher level        being maintained to under 100.               regularly meet with the customer         regularly meet with the customer
of service targets.                           CRM working groups continue to aid           service team.                            service team.
                                                decision making.                           Continue to improve processes          Continue to improve processes
                                              Regular meetings are being held              related to transport and traffic         related to transport and traffic CRMs
                                                with the customer service team.              CRMs to achieve higher level of          to achieve higher level of service
                                              Improved processes and procedures            service targets.                         targets.
                                                are in place for the transport and
                                                traffic team.
Ensure all relevant interdepartmental         Continued         IPDD        section      Continue with the IPDD section           The    IPDD    section    is   well
skills and roles are represented at the         representation at regular working            representation at working group            represented    at     all    Asset
Asset Management Working Team                   group meetings.                              meetings.                                  Management      Working      group
meetings.                                                                                                                               meetings.
Review       community     engagement         Regular meetings continue to be            Continue with regular meetings with      Continuous improvement activities.
activities e.g. provision of advance            held with Community Engagement               Community Engagement (CE) and
notification & where consultation is            (CE) and a schedule of engagement            continue to develop and share
needed regarding the capital works              activities is shared with CE.                smartsheet       schedule        of

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