2020-08-11 Services & Organisation Committee Agenda

Page 83 of 100

Staff turnover rate as percentage of establishment level

  6%

            *
  4%         —
               *.
                 *e,
 2%                                                        —

  0%
          Sept           Dec           Mar            June
 Comment
 2019/20 - 9.6%; 2018/19 - 10.9%; 2017/18 - 8.2%;
 2016/17 - 8.9%; 2015/16 - 13.06%; 2014/15 - 11.06%.
Data recorded on a quarterly basis.

 OUR CUSTOMERS

                                                                        % of requests completed within target date x month
Level of customer demand & whether service levels appropriate           Indicator of whether service levels are satisfacto
 2250                                                                    100%                                              ;
  150 |   N/E                         Nie                                80%       encase          anaeaet           wee
  450          Fee wees ee Ses                                                                                         .
  ool        wt ie    Ee ee           ee ee           wy                 o0%
   oe        oe
   oo a        a                               |                         40%
   ~ lia       oeaeeaeeEeEe Ee FT
     oa eee eeee ee                                  8                   20%
        July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
   @ All others       @ Local Laws       @ Parks                          0%
  ls Waste Management _™ Works Operations _™ Environmental Health              July Aug Sept Oct Nov Dec Jan Feb Mar Apr May une
 Comment                                                                Comment
 Categories show the Work
5	1	1	1	29	5	893	2011	98	28	85	Groups’
5	1	1	1	29	6	990	2007	60	36	96	that
5	1	1	1	29	7	1050	2007	35	36	96	on
5	1	1	1	29	8	1094	2016	102	23	96	average
5	1	1	1	29	9	1204	2011	91	23	96	receive
5	1	1	1	29	10	1302	2012	40	22	96	the
5	1	1	1	29	11	1350	2012	91	27	96	highest
5	1	1	1	29	12	1449	2007	90	36	96	number
5	1	1	1	29	13	1542	2007	35	36	96	of
4	1	1	1	30	0	550	2048	271	27	-1	
5	1	1	1	30	1	550	2048	271	27	96	requests
5	1	1	1	30	2	663	2043	67	38	96	each
5	1	1	1	30	3	729	2048	92	27	96	month.
4	1	1	1	31	0	1281	2269	923	25	-1	
5	1	1	1	31	1	1270	2261	98	39	95	2017/18
5	1	1	1	31	2	1371	2261	56	39	96	data
5	1	1	1	31	3	1429	2261	28	39	96	is
5	1	1	1	31	4	1462	2261	69	39	96	shown
5	1	1	1	31	5	1530	2261	37	39	96	by
5	1	1	1	31	6	1566	2261	82	39	96	dotted
5	1	1	1	31	7	1650	2261	73	39	96	purple
5	1	1	1	31	8	1736	2261	47	39	96	line.
5	1	1	1	31	9	1797	2261	88	39	96	2018/19
5	1	1	1	31	10	1888	2261	56	39	96	data
5	1	1	1	31	11	1946	2261	29	39	96	is
5	1	1	1	31	12	1979	2261	65	39	96	shown
5	1	1	1	31	13	2047	2261	36	39	96	by
5	1	1	1	31	14	2083	2261	65	39	94	black
5	1	1	1	31	15	2164	2269	40	21	96	line
4	1	1	1	32	0	2956	2288	314	44	-1	
5	1	1	1	32	1	2956	2288	105	44	96	Page
5	1	1	1	32	2	3076	2288	49	35	96	83
5	1	1	1	32	3	3140	2288	43	35	96	of
5	1	1	1	32	4	3198	2288	72	35	96	100