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2020-08-11 Services & Organisation Committee Agenda
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Page 84 of 100
Measure Measure
Average seconds of wait time in phone queue Number of planning applications decided within statutory timeframe
Service timeliness / capacity to espond Service timeliness
° COS
eo 40 CO
RO ae
* %s “"eenens 20
20 is UmmhmhmhUu
10 |
= EF He
i
mcu Reconfiguration Op Works Op Works (Veg) cew RAP Total
0 . . : -
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June iam Not decided —— April (not decided) ~~ May (not decided)
Comment Comment
Data is for June 2020
Measure eee
sta rumors omen aa tnetane |_NTSROTSSHG SOSH PG SS
% of building information requests completed within statutory time frame
Service timeliness Level of activity & service
20
| - a
mit ; 7 :
Oe ‘
40%
LETTE
~~
0% 0
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
Comment Comment
New legislation introduced on 1 July has reduced the statutory time from 20 days to 10
days
2017/18 data is shown by dotted purple line. 2018/19 data is shown by black line
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