2017-02-07 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                                                        7 FEBRUARY 2017


BRANCH ACTIVITIES                          RECENT ACHIEVEMENTS                          CURRENT PRIORITIES                            THE NEXT QUARTER
Community Facilities
Noosa Aquatic Centre
Appoint staff into two new key roles of       Successful        applicants     have      N/A                                         N/A
Customer Service Supervisor and Pool            commenced in the new roles and
Operations Supervisor.                          have settled in well. No further
                                                updates required against this action.
Investigate ways to enhance the centre’s      Met with Beyond Zero Emissions             Wait for further direction from BZE on      Plan and implement improvements.
sustainability practices to achieve             (BZE) and had initial discussions            the implementation of improvements.
Council's Emission Reduction Policy             about current practices and possible
goals.                                          improvements. It should be noted
                                                that it appears there are no quick or
                                                easy wins available to the NAC.
Finalise fees and charges review and          Completed.                                 N/A                                         N/A
introduce new fees effective 1 January        Changes have been well received
2017.                                           and no complaints of note have
                                                escalated to management level.
Procure and install new gym equipment         Equipment was procured and                 Focus on boosting the number of             Look to consolidate member gains by
(as per capital works program).                 installed in late December. The new          gym-focused members via the                   running    an    in-house   referral
                                                equipment has been well received by          January membership sale campaign.             campaign.
                                                gym users.
Undertake a detailed pool plant and           The assessment has been completed          Feeding report recommendations              Conduct internal cost benefit analysis
equipment assessment, & develop a               and a condition report has been              into future years’ maintenance and            reports on some recommendations
centre asset management plan as a pilot         received.                                    capital budgets.                              and     continue    to    implement
project for CF.                               Over 50% recommendations have                                                              recommended actions.
                                                already been actioned.
Business as Usual activities                  Attendance is up 7.8% on this time         Resume       ‘normal’     Term    1         Investigate electronic rostering
                                                last year.                                   operations following the summer               systems.
                                              After 6 months the NAC is exceeding          school holidays.                            Consider a teen gym program.
                                                its revenue budget by $51,506.             Development      of   the   2017/18         Look to develop a marketing strategy
                                                However expenditure is $30,219.              operational budget.                           for the centre.
                                                This over spend is the result of $35k      Conduct junior squad net promoter           Enhance family change space
                                                increase to water charges and                score survey.                                 amenities.
                                                depreciation.
                                              Revised operating hours successfully
                                                introduced in Oct with positive
                                                feedback received from patrons.



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