2015-09-15 Infrastructure and Services Committee Att 2 to Item 4 The J Service Review 2014-15

                                                                        Service Review 2014-15
                                                                                                          The J

6. Employee Resources

The J core staff group undertook a time and motion study prior to the commencement of the Service
Review. The time and motion study has helped to inform and confirm the core activities for The J.

A snapshot of the time and motion outcomes can be seen at Attachment A and the team structure can
be seen at Attachment B.

Activity                                      Employees                 Contractors       Volunteers
                                              FTE                       FTE
Venue Hire                                    0.7
Ticketing                                     1
Events/ Theatre                               1                         0.2 (theatre      Up to 60 throughout the
                                                                        technician)       year depending on
                                                                                          events
General operations                            2                         0.5 (cleaning)
Totals:                                       4.7*                      0.7
Notes:
*The 4.7 FTE employees consist of three (3) Permanent Full Time staff and the remaining 1.7 FTE consists of
casuals.
The FTE is allocated based on where staff allocate time – staff are multi-skilled and work across more than one
‘activity’ listed above.



7. Service levels

Core available hours          Monday – Thursday 9am-9pm
(84 hours per week)           Friday – Saturday 9am-11pm
                              Sunday 9am-5pm

Main Reception                Monday – Friday 9am-5pm

Box Office hours              Monday – Friday 9am–4.30pm
                              Events – one hour prior


The history of booking requests and hire at the centre indicate that 84 hours per week is appropriate
for a multi-purpose community venue. The J’s operational hours cater for venue hire, events,
ticketing, general operations and community enquiries.

The J is able to operate outside these hours as long as Liquor Licensing restrictions are met.

8. Asset Management

There is a regular cycle of maintenance undertaken at The J (e.g. quarterly roof maintenance,
Firevac, vegetation inspection and management, floor maintenance, etc.) however, there is no annual
maintenance plan or schedule in place. There is currently no requirement for significant renewal
works in the short term. Given that the venue is more than 9 years old it is recommended that a
condition assessment and asset management plan be developed in 2015/16.

 RISK – Unforeseen or non-budgeted maintenance in the absence of a planned
 maintenance and renewal program.




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