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2018-19 A Year in Review
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2018/19 – A Year in Review
Top 10 Highlights of 2018/19
(in no particular order)
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Section 2
Corporate Plan Theme 1: The Noosa Environment
“Our environment is protected and enhanced and is valued by the community”
Key achievements as we work towards our long term goal include:
Specific Operational Plan Priorities
Council finalised an extensive consultation process in relation to its
proposed Environment Strategy and adopted a new Environment Strategy
and Action Plan.
Council consulted with the community on a first draft of the Noosa River
Management Plan. Based on that feedback, further work was undertaken
in relation to fisheries. Council has finalised that additional research and
will consult further with the community on the second draft of the Noosa
River Management Plan. Council has also made a submission to the State
Government of their fisheries reform program.
Council is continuing to implement its Zero Emissions Strategy focused on
achieving net zero emissions by 2026. Council has rolled out the
installation of over 1,100 solar panels across major Council buildings. Other
energy efficiency initiatives have included retrofitting light fittings. These
actions have already reduced Council’s emissions and significantly
reduced electricity costs. Solar has been installed at the following locations:
o Tewantin Administration building
o Noosaville Depot
o Noosa Leisure Centre
o Pomona Depot
o Cooroy Library
o Noosa Aquatic Centre
o The J
o The Respite Centre
Work on our Waste Reduction and Recycling Plan has continued in 2018/19. This included significant
media coverage and school education sessions. Council also opened its Education Centre at the
Eumundi Rd Resource Recovery Centre to support the education and behavior change of students
and community members regarding waste management, re-use and recycling.
Council has successfully prepared for the introduction of the State government $70 per tonne landfill
levy that commenced on 1 July 2019.
Council signed binding contracts with the State government,
HQPlantations and the Noosa Parks Association for the
protection and restoration of major parts of the Yurol and
Ringtail Forest areas. This is the most significant
environmental project in recent years and will see almost
2,400 ha of land transition to protected conservation tenure
over the next 10 years providing regional scale environmental
connectivity, particularly for koala corridors. This project has
also won both a State and National Local Government Award
for Excellence in Collaboration.
Section 3
Other Initiatives to enable Council to achieve its goal for this theme
Council provided ongoing support to the Council expanded the Bushcare program with
Boomerang Alliance in their campaign for a new volunteer groups being commenced at
Plastic Free Noosa. Rainbow Park, Elysium and Cooran Fodder
Council agreed to enter into a partnership Farm - the first new Bushcare groups for many
agreement with The Nature Conservancy (a years.
major environmental organisation) to undertake Council purchased a 51 ha property at Boreen
a three year project to restore oyster reefs in the Point through the Environment Levy program to
Noosa River. This included funding from The add to the protected environment estate. To
Nature Conservancy of $1.2M with that funding support our acquisition and environmental
being matched by Council’s financial protection program, Council adopted Policy
contribution. Guidelines for Conservation Land and Private
Council launched its Environment Grants Land Conservation Partnerships and Revolving
program allocating funds towards community Fund Guidelines in September 2018.
projects that protect and enhance the Noosa Council assisted in facilitating the 10 year
environment. This entailed project grants for renewal process for the Noosa Biosphere
community organisations such as Noosa and Reserve recognition from UNESCO. A detailed
District Landcare Inc, Mary River Catchment and comprehensive submission was lodged
Co-ordination Association Inc, Zero Emissions with UNESCO via the federal government. This
Noosa Inc and Reef Check Australia submission received positive feedback form the
Foundation. Partnership funding was also relevant UNESCO committees and Council is
provided to Noosa and District Landcare Inc now awaiting formal advice following that
and Noosa Integrated Catchment Association process.
Inc. Council passed a resolution declaring Noosa a
Council installed lateral gas lines at Eumundi “Coal Mining and Coal Seam Gas Extraction
Rd Resource Recovery Centre to improve the Free Shire” to make it clear that these activities
capture of methane gas for flaring and reducing are not in keeping with Noosa’s environmental
the environmental impacts of methane gas. values.
Council agreed to enter into a Memorandum of Council has addressed a range of significant
Understanding with Unitywater, Sunshine planning and environment applications during
Coast Regional Council and Moreton Bay the last 12 months. During that period, Council
Regional Council to explore options for an approved 95.8% of these applications (459 out
organic waste processing facility in the region. of 479 applications were approved). Some of
The project is ongoing with options currently the more interesting town planning applications
being considered by the project partners. considered by Council during 2018/19 included:
Council undertook an inspection program for o Residential subdivision at Mitti Street,
environmental compliance at industrial Noosa Heads
premises with good support from business o Proposed backpackers accommodation at
owners. Council decided to undertake annual Mary Street, Noosaville
inspections in future years with no financial o Residential units at Garnet Street, Cooroy
impost on businesses for the 2019/20 financial
year. o Residence at Seaview Terrace, Sunshine
Beach
Council increased the number of properties
participating in the Land for Wildlife program o Visitor accommodation at Pinbarren
from 288 to 314. Council also facilitated a o Home based business at Cootharaba
number of events to help celebrate the 20th o Proposed changes to the RSL building at
anniversary of the Land for Wildlife program. Tewantin.
Section 4
Corporate Plan Theme 2: The Noosa Community
“Our community is connected, safe and happy and able to meet their potential”
Key achievements as we work towards our long term goal include:
Specific Operational Plan Priorities
Council adopted a Cultural Plan and Action Plan in December 2018 which is currently being
implemented.
Council developed a draft Community Health and Wellbeing Plan following an extensive community
engagement process. The plan will be adopted by Council shortly, together with an implementation
plan.
Council has undertaken significant planning and design for the establishment of an iconic playground
at Cooroy. This has included community consultation on the plan. Council was also successful in
securing $2.788M in funding from the State government towards the project. Construction will
commence in 2019/20.
Council completed a $2.2M extension and refurbishment
of the Noosaville Library. Radio Frequency Identification
(RFID) was installed as part of this process and the
extension included a new Makerspace area and Heritage
Library Room. The Makerspace includes 3D printers,
robotics and virtual reality “hands on” activities.
Council has implemented the Sport and Active Recreation
Action Plan. This has included activities such as the
“come and try sports days”, “Get out, Get Active
Teenagers” and supporting the successful World Surfing
Reserve application. In conjunction with Sunshine Coast Regional Council, Gympie Regional Council
and the State government, our Council also adopted the “Regional Difficult to Locate Sports Plan”.
This plan identified the ideal location across the broader region for high noise impact sports.
Council opened the Park Road Boardwalk following an
extensive community engagement process. The
construction was undertaken by Hutchinson Builders and
opened in late October 2018 just prior to the Noosa
Triathlon weekend to significant community acclaim. This
project has won Council an Australian Institute of
Horticulture Green Space Award. Our contractor also won
two Master Builders Association Awards for this project.
Section 5
Other Initiatives to enable Council to achieve its goal for this theme
Council launched and operated, in conjunction tenure arrangements. By 30 June 2019, there
with a range of community partners, the Social were no community groups without tenure
Services Hub at Tait Duke House, Tewantin. arrangements in place and only 5 leases still
The Hub serves as a one stop shop for a range awaiting renewal.
of services for people experiencing Council undertook an Expression of Interest
homelessness or at risk of homelessness, and process for the upstairs section of the Peregian
for community members who may face barriers Beach Surf Lifesaving Club building which
to accessing social services. generated significant public interest. Following
Council continues to focus on recognising the that expression of interest process, Council
important role of volunteers in our community. agreed to issue a 3 year trustee permit to Surf
A series of videos were produced highlighting Lifesaving Queensland Sunshine Coast
examples of the work undertaken by volunteers Branch.
and a “volunteer recognition” event was hosted Council continued to invest in the maintenance
by Council. of our community halls and facilities. We
Council has undertaken two community Council undertook periodic painting of community halls
meetings during 2018/19. In November 2018, including the Tinbeerwah Hall. We also
we held a Council meeting at Pomona and in undertook some upgrades of community
May 2019, we held a Council meeting at facilities including upgrading the air-
Cooran. This continues Council’s ongoing conditioning and electrical systems at the
commitment to open decision making and Pomona Community House.
provides an opportunity for more members of Council completed a detailed review of an
the public to attend Council meetings. In Events Policy for our Shire. This included an
keeping with our ongoing commitment to extensive community engagement process
transparency to the community, during the year which culminated in the adoption of Noosa
we only closed Council meetings on two Events Policy which is designed to provide
occasions to deal with confidential matters. clarity about the number and location of annual
Council also improved our community’s access events.
to Council meetings by instituting live streaming
Council has reviewed and updated its
of Council meetings and our General
Community Engagement Policy. Significant
Committee meeting from February 2019.
community engagement projects in 2018/19
These videos are also available on Council’s
included:
YouTube channel for later viewing.
o The draft Noosa Planning Scheme
Council passed a resolution in November 2018
declaring Noosa as a Refugee Welcome Zone o Proposal for a local law on advertising
and signed the Refugee Council of Australia’s signage
Refugee Welcome Zone Declaration. o Events Policy
Council has been active in supporting the local o Environment Strategy
communities who have been affected by o Draft Noosa River Plan
proposals for the new Sunshine Coast airport o Pioneer Park Upgrade at Cooran
flight paths. Council has worked closely with
Flight Path Forum Inc. as part of the community o Hinterland Park at Cooroy.
based campaign to review the proposed flight Council has undertaken numerous Library and
paths and improve the level of community Gallery programs to support our community.
engagement by Airservices Australia as part of Our Library Services have physically issued
that process. over 437,982 items to our community during the
There has been significant progress on the last 12 months.
backlog of community lease renewals.
Following de-amalgamation, we inherited more
than 28 expired leases and had quite a number
of other community groups with no formal
Section 6
Our Noosa Aquatic Centre, Noosa Leisure Centre and The J all had outstanding years. In terms of
numbers, the NAC had 240,893 visits which is just under last year’s number of visits, however the NAC
closed in June 2019 for major scheduled maintenance of the pool, roof and deck structures. The
Noosa Leisure Centre had 127,580 visits which is up 19.9% on last year but some of that increase can
be attributed to extra visitors to the temporary library while the Noosaville Library refurbishment was
underway. The J had 90,992 visits which is up nearly 4% on the previous year.
Council took the lead on lobbying for reform to how electronic gaming machine approvals are managed
in Queensland. Council was successful in gaining support for the Local Government Association of
Queensland to lobby on behalf of Queensland councils for legislative reform. Council also joined the
Gambling Alliance Reform Group – a group of like-minded councils across Australia lobbying for policy
changes that would reduce the negative impact of gaming machines on local communities.
Council continued to provide its community grant program supporting our community groups. During
2018/19, we provided $769,455 in community grants to 147 recipients to support projects, acquisition
of equipment or events. Council staff also facilitated a number of evening information sessions for
community organisations to help improve their governance and grant writing skills. Details of the grant
categories and amounts are set out below:
Number of Total grant
Grant Type
Recipients value
$198,643.00
Community Projects 36
$49,947.00
RADF 15
$85,418.63
Alliance Agreements 11
$21,627.11
Emergency Alliance Agreements 2
$80,592.01
Halls and Community Centres 10
$45,229.96
Festive Season Events 9
$44,738.00
Signature Events 5
$167,752.76
Sports Fields 11
$75,506.78
Water Rebates** 48
Total 147 $769,455.25
**plus community groups whose Water Rebates were subsidised through our Property Branch
Section 7
Corporate Plan Theme 3: The Noosa Economy
“Our economy is diverse and resilient”
Key achievements as we work towards our long term goal include:
Specific Operational Plan Priorities
The Peregian Beach Digital Hub was officially
opened on 12 September 2018. In its first year of
operation, it has exceeded the proposed budget
performance and has a solid tenant and co-worker
base. Council has an excellent Digital Hub Director
who has curated an interesting and industry relevant
series of programs to grow the digital sector in
Noosa. Council has also received a $75,000 State
Government Grant to continue to grow the program
component at the Hub.
Council continued to successfully implement its
Local Economic Plan. Unemployment rates in Noosa continue to be below other areas – Noosa 5.7%,
compared to the balance of the Sunshine Coast, 6.3% and Queensland, 6.1%. Over 80% of the
initiatives in the Local Economic Plan adopted in 2015 have been implemented or are substantially
underway.
Council and Tourism Noosa worked together on the Sustainable Tourism Stakeholder Reference
Group. This brings together approximately 15 different groups from the business, community and
environmental sectors to consider challenges associated with how Noosa can manage the success it
has achieved in becoming a premier tourism destination with increased visitation. The Sustainable
Tourism Stakeholder Reference Group is continuing to meet to work towards an Accord and Action
Plan.
Other Initiatives to enable Council to achieve its goal for this theme
Council continued to work closely with Council introduced improved CCTV cameras
Regional Development Australia (Sunshine in Hastings Street to ensure that our premier
Coast) on a range of projects including the commercial precinct remains a safe and
successful SCRIPT program to develop welcoming area. The CCTV system included
innovation on the Sunshine Coast. high definition cameras and number plate
Council facilitated the establishment of the recognition technology.
Noosa Education and Training Alliance – an Council continued an audit of business
alliance with representatives from all of the signage across the shire and also provided
schools, universities and training providers in information to the operators while the audit
Noosa working collaboratively to advance was being undertaken. Council has also
education and training opportunities and undertaken community consultation on
pathways for the Noosa community. proposed new signage laws.
Council has been negotiating with the State Council invested in our Noosa River Holiday
government regarding the acquisition of the Park by replacing both the large and small
former TAFE site at Tewantin. These amenity buildings. This continues to make
negotiations include Council making an offer this holiday park a highly attractive
to the State government to purchase the site destination with almost 96% occupancy rates
but no contract has yet been signed. for 2018/19.
Section 8
Council staff worked closely with the Noosa Council co-located the Economic
Junction Association throughout 2018/19 Development Branch with the Council’s
assisting them with the implementation of Strategic Planning Branch to ensure that
their plan to regenerate the Junction. A there was synergy between our goals for our
number of joint meetings were facilitated with Local Economic Plan and the development of
stakeholders regarding the draft planning our new planning scheme.
scheme. Council continued its economic grants
Council has increased the resources program with grants provided to Innovate
allocated to economic development activities Noosa Inc, the Noosa Chamber of Commerce
with additional staff to support the Noosa and Industry Inc and the Sunshine Coast
Education and Training Alliance and also an Creative Alliance.
Economic Development trainee.
Section 9
Corporate Plan Theme 4: Long term planning for Noosa Shire
“Noosa Shire is well managed and sustainable”
Key achievements as we work towards our long term goal include:
Specific Operational Plan Priorities
Council undertook significant work on the development of the new Planning Scheme during 2018/19.
The State interest review was completed and a draft scheme was adopted for the purpose of
community engagement. An extensive community engagement process was undertaken including:
o TV, newspaper and social media advertising
o Community pop ups across the Shire
o Over 2,000 people attending Council’s planning scheme office for face to face information
o Over 10,000 letters and emails sent to affected property owners
o Targeted consultation with key community, environment and business groups
o 938 unique submissions to Council on the draft Planning Scheme.
Council also finalised its Local Government Infrastructure Plan (LGIP) that provides the basis for
developers to contribute to trunk community infrastructure necessitated by the development.
Council continued implementation of its Transport Policy and Transport Strategy. For the Christmas
period in 2018/19, Council introduced the “Go Noosa” campaign - an integrated transport project aimed
at behaviour change to encourage more people to walk, ride or use public transport rather than private
vehicles. The “Go Noosa” campaign included:
o Development of a Go Noosa App providing real-time information
on car parking availability, cycling and walking paths and real-time
bus information;
o Improved signage and directional information to encourage
people to park and ride
o An integrated marketing campaign with Translink to promote the
use of free buses.
o Free buses were extended from 4 weeks to 12 weeks at
Christmas and for 4 weeks at Easter 2019.
o An increase of 40% for people using free buses, an increase of
7% for people walking to the Hastings Street precinct an increase
of 27% for people riding to the Hastings Street precinct but only a
2% decrease in the use of private vehicles.
Council also engaged with Translink on a comprehensive review of the public transport network in
Noosa including bus routes, bus frequency and opportunities for electric buses.
Council finalised a tender process in June 2019 to commence a major re-development of the Noosa
North Shore Campground. This re-development will be finalised during the
second half of 2019 and be opened in time for Christmas 2019.
Council finalised the adoption of its detailed Asset Management Plans for
all of our major asset classes. To date, detailed asset management plans
have been adopted for Roads, Bridges, Stormwater, Roads Infrastructure
and Council Buildings & Facilities. Detailed asset management plans were
also previously completed for the Noosa Main Beach Sand Recycling
System and the Noosa Aquatic Centre.
Council is continuing the development of a Climate Change Adaption Plan
for the Shire and a Climate Hazard Adaption Plan which focuses particularly
on coastal areas. This project (being funded by the State via LGAQ) is
progressing well. Research and community engagement has been
undertaken.
Section 10
Other Initiatives to enable Council to achieve its goal for this theme
Council had a review of our financial position Council commenced the Noosa Spit Shoreline
undertaken by Queensland Treasury Erosion Management Plan (SEMP) which is a
Corporation. We were rated as financially sound detailed study of the erosion occurring on
which means we have adequate capacity to Noosa spit as a result of river movement, tide
meet our financial commitments in the short, and boat wash. The SEMP will be finalised early
medium and long term. in 2019/20 and provide an evidence-based
Council also had Queensland Treasury solution for solving the erosion problem
Corporation undertake a review of our financial currently occurring.
liquidity and that resulted in Council making an Council developed its first 10 year Capital
early repayment of $10,000,000 off our existing Program allowing for a longer planning horizon
debt and reducing net interest payments by for capital projects. Our Infrastructure Planning,
$270,000 for ratepayers. Design and Delivery team now have future
Council enhanced its approach to seeking grant projects they can plan for. In addition, our
funding from other levels of government. In teams delivered a significant capital program of
2018/19, we were successful in attracting $26.1M including:
$1.2M in funding from the Commonwealth o Noosaville Library Refurbishment
towards the replacement of two bridges in the o Mary River Road Bridge at Cooroy
hinterland and a $2.6M grant from the o Old Noosa Road Bridge at Cooran
Commonwealth towards the Peregian Beach
Community Centre. We were also successful in o Noosa Heads Boardwalk
attracting $2.8M funding from the State o $3.8M expended on a reseal program of
government towards the Hinterland Playground roads across the Shire
project at Cooroy. o Replacement of the Tewantin Council
Council has undertaken considerable work in Administration Building roof (including
developing our response to natural disasters installation of solar panels)
including undertaking disaster management o David Low Way safety improvements, car
exercises to train our staff. Our long serving park and bus stops at Castaways Beach
Local Disaster Co-ordinator stepped down from (commenced in 2018/19)
that role and our Director Infrastructure o Major refurbishment of the Noosa Aquatic
Services has assumed that role. We have taken Centre at Sunrise Beach (commenced in
part in region wide disaster management 2018/19)
training exercises with adjoining Councils.
There has also been a concerted focus on As part of the planning scheme process,
developing our preparedness for a sustained Council reviewed the current approach to
recovery effort from a major natural disaster. signage in the Shire and published, for public
consultation, a proposal to remove signage
Council was successful in securing regulation from the planning scheme and
Commonwealth government grant funding to included in a local law. That local law also
replace a number of bridges. In 2018/19, we included proposed changes to the way in which
finalised replacement of the Mary River Road signage is currently managed. There was
Bridge in Cooroy and the Noosa Road Bridge in considerable public interest in this issue during
Cooran. We were also successful in 2018/19 in the consultation process. Around 300
obtaining grants to replace the Tablelands Road submissions were received and are being
Bridge (Number 2) at Cooran and the considered prior to finalising the local law.
Wahpunga Lane Bridge at Kin Kin. Both of
these bridges will be replaced in 2019/20. We
also received funding to replace the aging
bridge at Orealla Crescent, Sunrise Beach and
this work will also be undertaken in 2019/20.
Section 11
Corporate Plan Theme 5: Excellence as a Council
“The Noosa Shire community is proud of its Council”
Key achievements as we work towards our long term goal include:
Specific Operational Plan Priorities
Council continued to look at ways in which we can improve services. One of the most important steps
last year was the development of a Level of Service Catalogue which was substantially completed as
part of the 2018/19 budget process with further enhancements for the 2019/20 budget process.
Council now has documented service details of what services it provides, costs, response times,
benchmarking etc and more work was done in 2019 on finalising this Level of Service catalogue. The
Level of Service Catalogue is available on Council’s website.
Council completed the replacement of the Tewantin Council Administration Building roof which
included the installation of a significant number of solar panels. Long-term precinct planning will be
undertaken in 2019/20.
We transitioned our ICT systems to the latest version which provided enhanced systems capability.
We upgraded to some of the latest systems including “Enterprise Cash Receipting” and “Procure to
Pay”. We have also continued to roll out our ICT Strategy to enhance our system capabilities and we
have commenced a major project to transition our property and rating system. This project will add
significant benefits to our community with more online services.
Our Customer Service team continued to provide exemplary service at the front line. This was
recognised in the Community Satisfaction Survey with feedback from our community
Council undertook our second detailed Community Satisfaction
Survey. The Survey was undertaken by an independent professional
survey firm (Market Facts) using the same methodology as the 2017
Community Satisfaction Survey. The results of the 2019 survey
identified that Council was achieving a community satisfaction score
significantly above comparable Councils in almost all service
categories.
o Council’s overall weighted performance index was 74.59% (up
from 73.20% in 2017).
o Top performing services were Libraries (84.9%), Waste
management (81.5%), and Customer Service (81%).
o Three quarters of those surveyed who had contacted Council
rated the service of staff as good or very good.
Council has undertaken a review of its Communications &
Engagement Strategy. This has entailed internal consultation and the
development of a draft new strategy.
The revenue diversification project has commenced looking at options to increase non rate revenue to
reduce pressure on future rate increases. An internal working group has been established which is
working on a strategy and project plan.
Section 12
Other Initiatives to enable Council to achieve its goal for this theme
The corporate Council website has started the Our enterprise risk management has been
transition to a new content management further developed with risk management
system. Community Engagement has practices being further embedded into Council
collaborated with the LGAQ to finalise a new- operations. Our comprehensive Business
look for the website. Continuity Plans are now complete and have
Council has increased its presence on and use been tested successfully early in 2019 and also
of social media platforms, to improve been the subject of an internal audit review
communication and engagement with the wider which found that the BCP Plans were excellent.
community. A more targetted approach to social Over the last 12 months we have implemented
media engagement on Facebook and Linkedin several projects that contribute to the culture
has been taken. Facebook followers have and performance of Council. These include:
increased by 18% to 8,923. Linkedin followers o Domestic and Family Violence awareness
have grown by 55% to 2,022 training supported by a DFV strategy to
The transformation of our Workplace Health and support staff who are victims.
Safety performance has continued. Our most o Drug and Alcohol testing in the workplace to
recent internal audit of our WH&S Systems and improve worker safety as well as helping
achieved a score of 80% (up from 19% five those staff who may have an issue with their
years ago). We have transitioned from one of use of drugs or alcohol.
the worst performing local governments of our o Noosa Region school partnerships where
size to one of the best performing local Council provides in school workshops for
governments of our size. job interviews and job readiness.
Although our end of year financial statements o Under 30’s employee engagement program
have not yet been finalised, it is clear that we which aims to reduce turnover of young
have had another successful financial year. employees and provide professional
Revenues were above budget and expenses development and career guidance.
were below budget. This will be reported to
We undertook ICT network switch infrastructure
Council separately in due course.
replacement providing greater network security
Council has successfully achieved another which improved our ability to monitor network
unmodified audit from the Queensland Audit system faults more easily.
Office with the 2017/18 financial statements
We undertook significant training and
being signed off by the QAO in late 2018.
development for our middle managers with
The Audit and Risk Committee has continued to programs focused on team leaders and
add value to our compliance and performance supervisors. We also undertook leadership
for governance and finance. This has included development for our Leadership Group (our top
an oversight of our strategic risks, review of key 25 leaders).
governance and financial policies, review of
organisational KPIs, development of Business
Continuity Planning etc. Our two external
members of the Audit and Risk Committee in
particular have added significantly to our overall
governance practices. Although not high profile,
this Committee plays an important role in
making sure that Council “dots the i’s and
crosses the t’s” both in governance and in the
management of risk. Council’s Internal Audit
Program included internal audits on:
o Overtime;
o Business Continuity Plans; and
o Risk Management strategies.
Section 13
Services Provided in 2018/19 Data
Number of visitors to the Noosa Aquatic Centre 240,893
Number of visitors to The J 90,992
Number of visitors to the Noosa Leisure Centre 127,580
Number of clients serviced at Noosa Community Support 2,201 clients
(43,287 hours of service delivered)
Number of physical items issued by our Libraries (note Noosaville Noosaville: 205,236
Library was partially closed for refurbishment in this period) Noosa Civic (temporary): 55,106
Cooroy: 138,305
Mobile: 39,335
Total – 437,982
Number of bins collections 1,584,672 general waste bins
671,093 recycling bins
400,543 garden bins
157,036 public place bins
44,666 waste bulk bins
17,519 recycling bulk bins
Number of customer visits to the Waste Disposal facilities 132,732
Number of calls/ enquiries/ transactions by our frontline 99,854
customer service team
Number of development applications and percentage approved 479 applications
for the year 95.8% approved
20 refusals
(includes tree removal applications
on private land)
Number of rate notices issued for the year 63,799
Length of road resurfaced Asphalt – 6.9km
Spray sealing – 10.4km
Total – 17.3km
Length of road serviced by street sweeper 8,434 km
Number of requests regarding trees on public land (note figure 1,827
excludes Natural Areas requests)