2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

                 ACTIVITY                                           SERVICE LEVEL TARGET
Scheduled Work     Mowing/slashing                             •   Approx. 21 mows per annum at all
                                                                   sites (varies subject to growing
                                                                   conditions)
                                                               •   Slashing of Cooroy expansion
                                                                   area
                                                                   annually
                                                               •   Slashing firebreak at Cooroy
                                                                   expansion area - approx. 12
                                                                   mows per annum

                   Weed control                                Monthly spraying – All sites

                   Pathway sweeping (Tewantin &                Weekly
                   Pomona Bush Gardens only)

Reactive work      Request to reserve a grave or ashes         No defined level of service – generally
                   site                                        within 2 business days

                   Application for burial site                 No defined level of service – generally
                                                               within 1 business days
                   Application for ashes site                  No defined level of service – generally
                                                               within 2 business days

                   Grave preparation                           No defined level of service – generally
                                                               within 2 business days

                   Burials & ashes interments                  As required (subject to applicant
                                                               timelines & Council resource
                                                               availability)

                   Burial notifications                        Within 7 days of burial
                   Note: Births, Deaths and Marriages
                   Registration Act 2003 & Regulation
                   2015 (the operator of a cemetery is
                   required to notify the Registrar within 7
                   days after disposal of a human body
                   so that the Death Certificate can be
                   issued within 14 days statutory
                   period).

                   Pouring moulds for concrete lawn            Ongoing (as required)
                   plaque bases; piers for ashes in bush
                   gardens

                   Headstone/plaque installations              As required

                   Maintenance of cemetery                     Ongoing (as required)
                   records/databases and mapping

                   Grave top up & surface improvements         As required – all sites

                   Litter pick-up                              Weekly – all sites

                   All requests/enquiries incl. burials,       5 business days (target for
                   headstone/plaque supply & install;          completion)
                   family history research requests etc.
                                                               Note: Family history research is not
                                                               given priority and can take longer to
                                                               complete (subject to availability of
                                                               records/workloads).




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