2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

    KEY SERVICE METRICS
    Cost of service per rateable property
     Cemeteries                                                  2018/19       2017/18      2016/17
     Net cost                                                     58,530       101,359       76,723
     Rateable properties                                          30,500        30,000       30,000
     Cost per rateable property                                      1.92          3.38         2.56


    PERFORMANCE MEASURE
    Service          Indicator              Performance Measure              Methodology
    Cemeteries       Satisfaction           Noosa community satisfaction     Community satisfaction mean
                                            mean rating score compared       performance rating from the LGAQ
                                            to the State mean rating score   Community Satisfaction Tracking
                                            (out of optimum rating of 5).    Survey for Provincial areas for:

                                             NSC mean        State mean      Theme: Basic Infrastructure
                                            rating (2019)   rating (2017)    Function: Community Health
                                                                             (includes Cemeteries)
                                                3.71             3.57



1
  Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded
to same day.




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