2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

Service Listing 3 of 4

 Service Output                     CULTURAL DEVELOPMENT
                                    Supporting cultural development and heritage protection through
                                    provision of facilities and programs.

 Service Activity                   The J Entertainment and Community Venue
                                    The activities include provision of the facility as well as programs and
                                    activities for a range of cultural and general community activities.

 Responsible Area                   Department                                Branch
                                    Community Services                        Community Development
                                                                              Community Facilities

 Cost Centres                       Management Community Facilities           2500
                                    The J                                     2607


 Key Statistics                     Service activities                        2018/19     2017/18     2016/17
                                    Visits                                     90,992      85,089      79,740
                                    Education/schools performances                 12          12          14
                                    Community groups                               16          22          16
                                    Special events                                  5           6           4
                                    Comedy performances                             6           5           8
                                    Live music/bands                               20          20          17
                                    Theatre                                         7           6           7
                                    Film                                            9          10           7
 Legislative responsibility to      None.
 provide this service

 SERVICE DELIVERY MODEL
 The facility is managed and operated in-house with programs largely delivered through venue hire to external
 commercial promoters & community organisations with some limited Council organised entrepreneurial
 performances.

                                 ACTIVITY                                         SERVICE LEVEL TARGET
 Operations
 The J is a multi-purpose entertainment & community venue. It features a versatile auditorium which can be
 configured with retractable seating for up to 402 people, including 338 people in the theatre and an additional 64
 seats in the upper mezzanine level, table seating for 250, or an open plan hall with 500 people standing room. The
 centre also contains a lounge and recreational areas, meeting and workshop spaces and catering facilities – all of
 which are available for hire.

 Activities include sourcing a variety of entertainment and cultural events as well as management of venue
 hire/bookings by external parties and community groups, events ticketing, event set-up and set-down, and general
 operations such as administration, sub-lease management (University of Sunshine Coast and Community Radio),
 together with routine building and equipment maintenance and repairs.
 Availability                          Venue hire availability (on demand)        Generally from 6 am to midnight

 Opening hours                      Reception/administration hours            8.30am – 5pm
                                                                              Monday to Friday
                                    Box office (ticket collection)            9am to 4.30pm Monday to Friday
                                                                              Plus 1 hour prior to a ticketed event
 Cyclic inspections                 Facility inspection                       Daily (checklist)

                                    WHS inspections                           3 per annum

 Scheduled activities               Ticketing (on line)                       24/7 year round


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