2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

KEY SERVICE METRICS
Cost of service
Noosa Regional Gallery                                         2018/19       2017/18      2016/17
Net cost - including corporate overhead                        940,902       942,094      761,492
Net cost - excluding corporate overhead                        608,794       634,235      459,534

Rateable properties                                             30,500        30,000        30,000
Cost per rateable property - incl                                 30.85        31.40         25.38
Cost per rateable property - excl                                 19.96        21.14         15.32

Visits                                                          49,869        47,403        42,711
Cost per visit - incl                                             18.87        19.87         17.83
Cost per visit - excl                                             12.21        13.38         10.76

Butter Factory Arts Centre                                     2018/19       2017/18      2016/17
Net cost - including depreciation and corporate overhead       180,945       194,068      248,271
Net cost - excluding depreciation and corporate overhead       145,484       162,816      147,202

Rateable properties                                             30,500        30,000        30,000
Cost per rateable property - incl                                  5.93          6.47         8.28
Cost per rateable property - excl                                  4.77          5.43         4.91

Visits                                                          19,265        16,526        12,284
Cost per visit - incl                                              3.63          4.09         5.81
Cost per visit - excl                                              2.92          3.43         3.45


PERFORMANCE MEASURE
Service           Indicator               Performance Measure              Methodology
Cultural Venues & Satisfaction            Noosa community satisfaction     Community satisfaction mean
Programs                                  mean rating score compared       performance rating from the LGAQ
                                          to the State mean rating score   Community Satisfaction Tracking
                                          (out of optimum rating of 5).    Survey for Provincial areas for:
                                            NSC mean        State mean
                                           rating (2019)   rating (2017)   Theme: Community Lifestyle
                                                                           Services
                                               3.87            3.71        Function: Cultural & Entertainment
                                                                           Facilities




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