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2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

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KEY SERVICE METRICS
Measure                                        Metric              Benchmark Comparison
In development                                 In development      In development

PERFORMANCE MEASURE
Service             Indicator      Performance Measure             Methodology
Heritage Protection Satisfaction   Noosa community satisfaction    Community satisfaction mean
                                   mean rating score compared to   performance rating from the LGAQ
                                   the State mean rating score     Community Satisfaction Tracking
                                   (out of optimum rating of 5).   Survey for Provincial areas for:

                                   NSC mean        State mean      Theme: Community Lifestyle
                                   rating (2019)   rating (2017)   Services
                                                                   Function: Heritage Protection
                                       3.83             3.47




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