2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

Service Listing 1 of 3

 Service Output                      DEVELOPMENT SERVICES
                                     Provision of development information, assessment & compliance
                                     services.

 Service Activity                    Development Assessment & Compliance
                                     The activities include provision of information, assessment and decision
                                     making related to development applications and planning scheme;
                                     development audit and compliance; planning appeals and infrastructure
                                     plan and charges.

 Responsible Area                    Department                                  Branch
                                     Environment & Sustainable                   Development Assessment
                                     Development


 Cost Centres                        Development Assessment Management           1601
                                     Development Assessment                      1605
                                     Operational Works                           1606
                                     Planning Administration & Compliance        1607

 Key Statistics                      Service activities                          2018/19      2017/18        2016/17
                                     Applications                                   663          699            754
                                     Approvals                                      600          596            659
                                     Planning Certificates                           99          107            141
                                     Property Searches                              247          289            405
                                     Flood Searches                                 157          169            266
                                     Written Advices                                 39           28             37
                                     Complaints                                     295          221            226
                                     Pre-lodgement Meetings                          37           42             51
                                     Planning Appeals (active)                       17           14             15
                                     Compliance Actions                               4            1              1

 Legislative responsibility to       Planning Act 2016
 provide this service                Planning Regulation 2017
                                     Development Assessment Rules - under the Planning Act 2016, section 68(1)


 SERVICE DELIVERY MODEL
 The service is undertaken in house, with specialist advice provided by external consultants in regard to traffic,
 acoustic and urban design from time to time as required. An external solicitor is also engaged for planning appeals
 and specialist planning legal advice.


                                  ACTIVITY                                            SERVICE LEVEL TARGET
 Development assessment
 [Activities include pre-application advice services, pre-lodgement meetings, making publicly available details of
 applications for material change of use, reconfiguring a lot, assessment of public submissions, assessment of
 applications against the Noosa Plan and relevant legislation and issue of decision notices and infrastructure
 charges]
 Scheduled work                        Applications decided by Delegation        Monthly


                                     CEO Quarterly Report – Decision Time        Monthly
                                     Frames

                                     Qld Treasury reports for:                   Quarterly
                                     • Uncompleted Monitoring Program
                                         for Preliminary Approvals

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