2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

                                ACTIVITY                                          SERVICE LEVEL TARGET
[Review all development approvals for compliance with the conditions of approval and investigate and address
complaints re breaches of the Noosa Plan and/or development approval conditions
Scheduled work                    Inspections of Advertising Signage         Ongoing
Reactive work                     Audits                                     As required
                                  Enquiries/complaints                       Within 5 business days (unless
                                                                             otherwise identified as urgent)


Development Searches
[Undertake searches of Council records to provide information and specialist advice to prospective purchasers of
property]

Reactive work                      Full planning & development certificate    30 business days

                                   Limited planning & development             5 business days
                                   certificate

                                   Standard planning & development            10 business days
                                   certificate

                                   Standard property search (includes         10 business days
                                   rates & development info)

                                   Flood search certificate (simple search)   10 business days

                                   Advanced flood search certificate - on     Varies depending on level of work
                                   application                                required
                                   Written Advice                             10 business days


KEY SERVICE METRICS
Measure                                                        Metric         Benchmark Comparison
Percentage of applications processed within statutory         2018/19          2017/18    2016/17
timeframes                                                      76%              83%        85%


PERFORMANCE MEASURE
Service          Indicator                   Performance Measure              Methodology
Town planning    Satisfaction                Noosa community satisfaction     Community satisfaction mean
                                             mean rating score compared       performance rating from the LGAQ
                                             to the State mean rating score   Community Satisfaction Tracking
                                             (out of an optimum score of      Survey for Provincial areas for:
                                             5).
                                             NSC mean         State mean      Theme: Managing the Shire
                                             rating (2019)    rating (2017)   Function: Town Planning

                                                 3.63             3.40




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