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2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21
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KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Average processing time for compliance 18 business days. 3 Queensland Department of Local
assessable applications compared to Government comparative data not
statutory requirement of 20 days. available.
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Plumbing Services Satisfaction Noosa community satisfaction Community satisfaction mean
mean rating score compared performance rating from the LGAQ
to the State mean rating score Community Satisfaction Tracking
(out of an optimum score of Survey for Provincial areas for:
5).
NSC mean State mean Theme: Managing the Shire
rating (2019) rating (2017) Function: Building Control
3.57 3.45
1
Queensland Building & Construction Commission
2
Audits can be done either by 1. Letter drop 2. Dated advice on access or 3. Systematic inspection program
3
As at December 2017
Page 46
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