2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

                                ACTIVITY                                            SERVICE LEVEL TARGET
                                   Peregian Digital Hub will attract , support   Ongoing
                                   and develop talent including:
                                   Co-work in a world-class environment,
                                   Providing entrepreneurial support,
                                   Facilitating Connections and delivering
                                   skills of the future
Reactive activities                Business enquiries (concierge / co-           Generally same business day.
                                   ordination of enquiries to Council).

                                   Connect business/industry with planning       As required
                                   scheme input.

                                   Participation in various land use forums      As required
                                   incl. Noosa Plan Review; Shire Business
                                   Centre and other precincts.



                                   Input to internal working groups              As required
                                   (transport, Noosa Plan Review, etc.)

                                   Stakeholder relations                         Ongoing

Capacity building & leadership
[Includes conduct of events & programs to build business capacity including an economic grants program as well as
curating the use of the Peregian Beach Digital Hub]
Scheduled work                     Economic Grants Program ((funded            Ongoing
                                   through Tourism & Economic Levy))

                                   Three grant types : Quick Response,
                                   One off Project and multi-year strategic
                                   partnership

                                   .

                                   Events e.g. Noosa Connects Digital;           Annual
                                   Noosa Connects Jobs; Innovation Local
                                   Master Class etc.

                                   Innovation – Regional (Meetings)              Monthly (generally)

Reactive work                      Business group support (e.g. Innovate         As required
                                   Noosa, Create Noosa etc.) - ex officio
                                   member/support role

Communications & Information
[Compiling and providing key economic data and other information to facilitate business development and
investment]
Scheduled work                    Business Assistance Guide                     Quarterly

                                   Economy.id – an analysis tool for Council     Available on demand, updated
                                   and the community to access for               annually
                                   economic and community profiling
                                   information
                                   Noosa Economic Profile                        Annually

                                   Business & Industry profiles (e.g. Good       Annually
                                   for Business, a Taste for Noosa,
                                   Cracking the Code). Review and update
                                   statistics.

Reactive work                      Media releases                                As required
Tourism support
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