2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

                                ACTIVITY                                            SERVICE LEVEL TARGET
Councillor Support & Registers
[Administrative support for Mayor and to lesser extent Councillors and maintaining registers of interest for elected
members and posting to website]
Scheduled activities                Completion and submission of Form 2       Within 30 days of commencement of
                                    – Register of Interests of a Councillor   duties or any change of
                                    and their Related Persons (statutory      circumstances (Councillor obligation)
                                    obligation)

                                   Posting of Form 2 to website                Generally same or next business day
                                                                               on receipt of completed form.

                                   Administrative support (Mayor)              Daily

                                   Elected remuneration / reimbursements       Fortnightly remuneration +
                                                                               reimbursements for
                                                                               expenses/conferences as required
                                                                               (generally same or next business day
                                                                               on receipt of completed form)

                                   Councillor induction program                Every 4 years + periodical updating
                                                                               via training sessions

Reactive activities                General administrative support to           As required (limited)
                                   Councillors

                                   Councillor training                         Ongoing (as required)


KEY SERVICE METRICS
Cost of service

 Elected Council                                                    2018/19      2017/18         2016/17
 Net cost                                                           973,667      972,946       1,180,881
 Rateable properties                                                 30,500       30,000          30,000
 Population                                                          55,369       54,736          54,033

 Cost per rateable property                                            31.92           32.43      39.36
 Cost per population                                                   17.59           17.78      21.85

PERFORMANCE MEASURE
Service          Indicator                   Performance Measure               Methodology
Elected Members  Satisfaction                Noosa community satisfaction      Community satisfaction mean
                                             mean rating score compared        performance rating from the LGAQ
                                             to the State mean rating score    Community Satisfaction Tracking
                                             (out of optimum rating of 5).     Survey for Provincial areas for:

                                              NSC mean         State mean      Theme: Qualities of Council
                                             rating (2019)    rating (2017)    Function: Quality of Councillor(s)
                                                                               dealt with
                                                  3.68            3.34




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