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2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21
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KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Financial sustainability ratios: Statutory
Target
2018/19 2017/18
- Operating surplus 11.6% 0%-10% 13.5%
- Net financial liabilities (13.8%) < 60% (12.5%)
- Asset sustainability (not audited) 132.3% >90% 130.9%
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Financial Services Satisfaction Noosa community Community satisfaction mean
satisfaction mean rating performance rating from the LGAQ
score compared to the State Community Satisfaction Tracking
mean rating score. Survey for Provincial areas for:
NSC mean State mean Theme: Managing the Shire
rating (2019) rating (2017) Function: Financial Management
3.77 3.25
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