2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

Service Listing 2 of 2
 Service Output                      FINANCIAL & REVENUE SERVICES
                                     Provision of services to collect revenue and provide property information
                                     to prospective purchasers.

 Service Activity                    Revenue Services
                                     The activities include management of property data, provision of general
                                     property search information, billing for rates & charges, debt recovery,
                                     pensioner discounts, and State levies collection, together with account
                                     billing and receipting to financials for agencies and remote sites.

 Responsible Area                    Department                                   Branch
                                     Corporate Services                           Financial Services
                                                                                  Revenue Services

 Cost Centres                        Revenue                                      1309
                                     Accounts Receivable                          1310

 Key Statistics                      Rates activities                             2018/19
                                     Rateable properties                          30,587
                                     Rate notices issued                          32,031

 Legislative responsibility to       Local Government Act 2009
 provide this service

 SERVICE DELIVERY MODEL
 Service provided internally with as required external services for debt recovery.



                                  ACTIVITY                                             SERVICE LEVEL TARGET
 Property records management
 [Activities include property data management, property search co-ordination, rating and billing activities]
 Scheduled work                       Load & reconcile new and amended          Fortnightly
                                      property valuations (received from
                                      State)

                                     Load & reconcile revaluations                Annually (or when provided by State)

 Reactive work                       Property record creation (new plans)         5 business days
                                     and associated administrative actions

                                     Change of ownership (including               1 business day
                                     associated administrative actions)

 Property Rates & Charges
 [Activities include modelling & analysis of information for budget development, managing pensioner concessions,
 issue of rates notices, adjustments and handling customer enquiries/complaints]
 Scheduled work                       Budget modelling/analysis for rating       Annual

                                     Billing – issue rates notices                Six monthly

                                     Pensioner concession verifications           Six monthly
                                     (Centrelink)
                                     Pensioner State rebate notifications         4 returns per annum (2 at billing and
                                                                                  2 for adjustments)

                                     State Emergency Service levy                 5 returns per annum


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