2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

                                ACTIVITY                                          SERVICE LEVEL TARGET
                                   Volunteer training                          As per annual staff development
                                                                               program

Reactive activities                Volunteer applications (time to process)    No defined level of service –
                                                                               generally within 3 business days

General maintenance & operations
[Activities include routine maintenance and general improvements and repairs to buildings, plant & equipment as
well as providing information and statutory reporting to various agencies, undertaking WHS site checks, cleaning
and other operational activities]
Cyclic inspections                   WHS                                       3 times per annum

                                   Domestic kitchen (checklist)                Daily (during opening hours)

Scheduled activities               Operational updates to Council              Quarterly

                                   Funding bodies reporting                    Quarterly

                                   Funding bodies acquittals                   Annually, with more frequent periodic
                                                                               updates.

                                   Cleaning                                    Nightly (5 days per week)

                                   Pest Control                                Quarterly

                                   Security                                    Nightly (seven days per week)

                                   Evacuation testing                          Annually

                                   Air-conditioning servicing                  Ducted – Monthly
                                   (managed through Buildings &                Split Systems – Quarterly
                                   Facilities)
                                   Fire testing (incl. emergency lighting,     Six monthly (normally April &
                                   fire extinguishers, fire blankets)          October)
                                   (managed through Buildings &
                                   Facilities)

                                   Residual Current Device - electrical        Annual (by contractor)
                                   testing (annual test is managed by
                                   Buildings & Facilities)                     Six month check (site manager or or
                                                                               other competent person)

                                   Electrical tag & testing                    6 monthly

                                   Marketing                                   Ongoing

Reactive activities                Client incident reporting                   As per WHS policy & procedures

                                   Routine maintenance activities (facility,   Works prioritised having regard to
                                   fixtures, sheds and grounds)                available budget – urgent matters
                                                                               attended to same day where
                                                                               possible.




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