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2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21
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KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Funding bodies require achievement of 90% of outputs Achieved % Achievement of outputs can vary
(i.e. service hours/assistance offered) based on a number of unique
2018/19 97% variables for each provider.
2017/18 95% Satisfying the funding providers is
the key objective in this regard.
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Noosa Community Satisfaction 98% of respondents satisfied 2018 Customer Satisfaction Survey
Support Service with the service. (Survey Monkey)
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