2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

                               ACTIVITY                                            SERVICE LEVEL TARGET
Fleet Operations
[Includes day to day activities to maintain business systems data and ensure servicing and maintenance
requirements are met in order to keep Council’s operations running smoothly]

Scheduled activities               Fuel data utilisation load to T1 Fleet       Monthly
                                   Manager
                                   Notifications – servicing requirements       Monthly
                                   fleet/trucks/heavy plant (based on km
                                   or hours)
                                   Small plant (audit/inspection)               3 monthly
                                   Small plant servicing                        6 monthly
                                   Monitoring issues arising from daily pre-    Checked daily – business days.
                                   start fleet checklists.
                                                                                Critical issues – response same day
                                                                                or next business day.

                                                                                Other matters prioritised.
                                   Long term fleet hire requests (greater       Business case considered by Fleet
                                   than 6 months)                               Advisory Committee.


Reactive activities                Fuel cards – replacement lost cards          Same day if critical to business
                                                                                needs – otherwise within 2 to 3
                                                                                business days.
                                   Fleet/plant insurance claims –               Same day if a major incident –
                                   inspection                                   otherwise up to 2 business days.
                                   Fleet/plant insurance claims –               Generally within 10 business days of
                                   processing with insurer (Governance          receipt of notification form.
                                   team)


KEY SERVICE METRICS
Measure                                                Metric                  Benchmark Comparison
                                                                               The capex fleet procurement is
Capex procurement delivery                             Completed within        generally undertaken within the FY but
                                                       Financial Year          the delivery is not always achieved in
                                                                               the same FY year

Service and Maintenance Schedule                       Completed within        The service & maintenance schedule
                                                       T1 system               is completed within the month as
                                                       generated               generated in the T1 Fleet Manager
                                                       timeframes              module.


PERFORMANCE MEASURE
Service          Indicator                 Performance Measure                  Methodology
Fleet Operations Availability of           % of Fleet not available for         Fleet down time
                 Fleet for                 operational purposes
                 operational
                 purposes




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