2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

                                ACTIVITY                                                SERVICE LEVEL TARGET




Reactive work                       Treatment of sensitive areas outside of       As required
                                    contract (e.g. Landfill, sections of Trails
                                    Network where greater sensitivity
                                    required in dealing with landowner
                                    etc.)
                                    All requests related to weeds                 20 business days
                                    [customer requests]


Pest Plant Management (private land)
[Plan and conduct field surveys, issue and follow up compliance notices, implement enter & clear notices, maintain
survey records and investigate customer requests]

Cyclic Inspections                  Biosecurity surveillance program              Annually
                                    landholder surveys as follows: 1

                                    A. Survey Area 1: 1 July to 30
                                    September in each of the four years
                                    from 2016 to 2020 for the localities of
                                    Cooroy, Cooroy Mountain,
                                    Tinbeerwah,Cooroibah and that part of
                                    Doonan that is within the Noosa
                                    Council boundary;

                                    B. Survey Area 2: 1 October to 31
                                    December in each of the four years
                                    from 2016 to 2020 for the localities of
                                    Black Mountain, Federal, and those
                                    parts of Ridgewood and Eerwah Vale
                                    that are within the Noosa Council
                                    boundary;

                                    C. Survey Area 3: 1 January to 31
                                    March in each of the four years from
                                    2016 to 2020 for the localities of Kin
                                    Kin, Pinbarren, Cooran and that part of
                                    Como that is within the Noosa Council
                                    boundary; and

                                    D. Survey Area 4: 1 April to 30 June in
                                    each of the four years from 2016 to
                                    2020 for the localities of Pomona, Lake
                                    MacDonald, Ringtail Creek,
                                    Cootharaba and Boreen Point.
Scheduled Work                      Record pest surveys, property pest            As per schedule for surveys
                                    management plans and regulatory
                                    actions in T1 system

Reactive work                       Compliance Notices                            As required from survey results

                                    Enter & Clear Notices                         As required from response to
                                                                                  Compliance Notices
                                    Declared Pest Plants Property Search          10 business days

                                    All requests related to weeds                 20 business days
                                    [customer requests]

Pest Animal Management
[Plan & conduct field surveys, implement and manage monitoring programs, plan & implement baiting and trapping
activities, liaison with other agencies and maintain records]
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